Speaker Biography

Leslie Owens

VP, Research Director

Sessions Featuring This Speaker

Forrester's Forum For Technology Management Leaders


  • 02:50 PM - 03:30 PM

    Reverse-Engineer A Great Customer Experience

    Go “behind the screen” with two technology management leaders as they share how they built their compelling digital solutions. This will be an interactive discussion of the critical success factors underpinning customer-centric solutions, including:

    • What it takes to develop best-in-class engaging and immersive solutions.
    • New ideas to create a human-centered approach to designing meaningful digital experiences.
    • The lessons these leaders wish they had learned earlier.

Research Focus

Leslie serves Enterprise Architecture Professionals. She leads a team of analysts who provide research and advisory services on emerging technology, information strategy and architecture, big data, data management, content management, and cognitive engagement. Leslie provides Forrester's coverage of specific information management topics such as enterprise search, semantic tools, information classification, and taxonomies. She helps enterprises improve access to information through strategic application of technology and guidance on process.

Previous Work Experience

Leslie has more than 14 years of experience in the field of information management. Prior to joining Forrester in 2007, she managed the enterprise search program at Abbott Laboratories. In this role, she developed the enterprise search strategy and guided the selection of ontology management software. In addition, she contributed to enterprise initiatives around records management, collaboration, digital asset management, and web content management systems. Prior to Abbott, Leslie developed taxonomies as an independent consultant for Fortune 500 clients.


Leslie holds a master's degree in library and information science from the University of Illinois at Urbana-Champaign, with a focus on cataloging and classification. She holds an undergraduate degree in political science from Duke University.