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Leslie   Joseph

Leslie Joseph

Principal Analyst Serving Application Development & Delivery Professionals

Leslie serves application development and delivery professionals. His research helps AD&D pros understand how to plan and prepare for the propagation of automated intelligence, with practical insights into technology, platforms, and sourcing strategy. Leslie covers applications, frameworks, and services around AI and robotic process automation. Leslie also helps clients understand the key dynamics in the application services market, focused on Microsoft technologies.

Previous Work Experience

Leslie has worked in various marketing, CX, and strategy roles at service providers as well as digital agencies. Most recently, he was a product marketing leader at [247].ai, where he drove market strategy for chatbots, chat, natural language, and AI-driven customer engagement applications.

Prior to that, Leslie worked at Sapient, Wipro, and Infosys.

Education

Leslie has an engineering degree and an MBA from the Indian Institute of Management, Kozhikode.

Leslie Joseph

Principal Analyst Serving Application Development & Delivery Professionals

Leslie serves application development and delivery professionals. His research helps AD&D pros understand how to plan and prepare for the propagation of automated intelligence, with practical insights into technology, platforms, and sourcing strategy. Leslie covers applications, frameworks, and services around AI and robotic process automation. Leslie also helps clients understand the key dynamics in the application services market, focused on Microsoft technologies.

Previous Work Experience

Leslie has worked in various marketing, CX, and strategy roles at service providers as well as digital agencies. Most recently, he was a product marketing leader at [247].ai, where he drove market strategy for chatbots, chat, natural language, and AI-driven customer engagement applications.

Prior to that, Leslie worked at Sapient, Wipro, and Infosys.

Education

Leslie has an engineering degree and an MBA from the Indian Institute of Management, Kozhikode.

Leslie Joseph's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Ten Golden Rules For RPA Success

    Focus On These Key Philosophies For Lasting Automation Value

    May 26, 2020Leslie Joseph, Craig Le Clair

    Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes with its share of pitfalls and gotchas. This report helps application development and delivery (AD&D) professionals identify important RPA considerations and presents 10 "golden rules" for success.

  • For Application Development & Delivery Professionals

    REPORT: The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

    May 5, 2020Leslie Joseph

    The COVID-19 health crisis is on everybody's mind. Once it passes — which it eventually will — one of its lasting legacies will be a renewed focus on automation. Application development and delivery (AD&D) professionals should read this report for perspectives on how companies see automation as increasingly urgent in the context of risk mitigation and strategic investment.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

    Forrester's Overview Of 34 Insights-Driven BPO Providers

    February 14, 2020Leslie Joseph, Ian Jacobs

    You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and support digital transformation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, capability, geography, and vertical market focus. Application development and delivery (AD&D) pros should use this report to understand the value they can expect from an insights-driven BPO provider and to select one based on size and capability.

  • For Application Development & Delivery Professionals

    REPORT: How To Scale Your Chatbot

    Focus On Design And Knowledge Management For Chatbot Success

    December 16, 2019 Vasupradha Srinivasan, Leslie Joseph

    While setting up a chatbot is relatively easy, driving adoption and achieving scale and meaningful outcomes is an uphill climb, and many tech teams struggle to fulfill the promise of chatbot deployment. Scaling a chatbot is less about AI or conversational design than it is about information architecture, knowledge management (KM), and organizational alignment. Firms must radically simplify how they deploy and support bots instead of overengineering them. This report helps application development and delivery (AD&D) pros identify ways to successfully scale their chatbot program.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Robotic Process Automation Services, Q4 2019

    The 13 Providers That Matter Most And How They Stack Up

    October 15, 2019Leslie Joseph, Craig Le Clair

    In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY, Genpact, IBM, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

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