Leslie   Joseph

Leslie Joseph

Principal Analyst Serving Application Development & Delivery Professionals

Leslie serves application development and delivery professionals. His research helps AD&D pros understand how to plan and prepare for the propagation of automated intelligence, with practical insights into technology, platforms, and sourcing strategy. Leslie covers applications, frameworks, and services around AI and robotic process automation. Leslie also helps clients understand the key dynamics in the application services market, focused on Microsoft technologies.

Previous Work Experience

Leslie has worked in various marketing, CX, and strategy roles at service providers as well as digital agencies. Most recently, he was a product marketing leader at [247].ai, where he drove market strategy for chatbots, chat, natural language, and AI-driven customer engagement applications.

Prior to that, Leslie worked at Sapient, Wipro, and Infosys.

Education

Leslie has an engineering degree and an MBA from the Indian Institute of Management, Kozhikode.

Leslie Joseph

Principal Analyst Serving Application Development & Delivery Professionals

Leslie serves application development and delivery professionals. His research helps AD&D pros understand how to plan and prepare for the propagation of automated intelligence, with practical insights into technology, platforms, and sourcing strategy. Leslie covers applications, frameworks, and services around AI and robotic process automation. Leslie also helps clients understand the key dynamics in the application services market, focused on Microsoft technologies.

Previous Work Experience

Leslie has worked in various marketing, CX, and strategy roles at service providers as well as digital agencies. Most recently, he was a product marketing leader at [247].ai, where he drove market strategy for chatbots, chat, natural language, and AI-driven customer engagement applications.

Prior to that, Leslie worked at Sapient, Wipro, and Infosys.

Education

Leslie has an engineering degree and an MBA from the Indian Institute of Management, Kozhikode.

Leslie Joseph's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Leverage Public Cloud To Accelerate Your Machine Learning Adoption In Asia Pacific

    Meet The Service Ecosystem Of Machine Learning In The Public Cloud

    July 22, 2019 Charlie Dai, Leslie Joseph

    Machine learning (ML) is at the core of the ability of artificial intelligence to drive insights-driven businesses, and public cloud is becoming increasingly important to fueling the ML engine. This report analyzes the key benefits of cloud-based ML and how companies in Asia Pacific (AP) are using it to boost digital business. It also helps application development and delivery (AD&D) pros understand the ecosystem of public-cloud-based ML services in the region.

  • For Application Development & Delivery Professionals

    REPORT: The RPA Services Market Will Grow To Reach $12 Billion By 2023

    Despite Growth, Scale Remains Elusive For Enterprises

    July 10, 2019Leslie Joseph, Craig Le Clair

    Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data to assess the RPA services market today and where it will head. This report helps application development and delivery (AD&D) professionals get the most business value from engagements with RPA service providers.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Microsoft Dynamics 365 Services, Q2 2019

    The 12 Providers That Matter Most And How They Stack Up

    May 21, 2019Leslie Joseph

    In our 23-criterion evaluation of Microsoft Dynamics 365 service providers, we identified the 12 most significant ones — Avanade, Cognizant, DXC Technology, HCL Technologies, Hitachi Solutions, IBM, Infosys, KPMG, PwC, Sonata Software, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.

  • For CIO Professionals

    REPORT: The CIO's Guide To Lead-To-Revenue Management

    Examining The CMO's World Through A CIO's Lens

    January 14, 2019Leslie Joseph, Lori Wizdo

    Marketing teams today make ever greater demands on their firm's technology strategy and budgets. In response, today's CIOs must forge a close strategic partnership with their CMOs. To do so, they must learn the CMO's language, appreciate their challenges, set common goals, and work together to deliver value. This report, the first in a series that looks at various aspects of the CMO's world through a CIO lens, discusses lead-to-revenue management (L2RM).

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Robotic Process Automation Services, Q4 2018

    Forrester's Overview Of 39 Robotic Process Automation Service Providers

    December 14, 2018Leslie Joseph, Craig Le Clair

    Robotic process automation (RPA) services can add value via consulting, implementation support, and ongoing management of an RPA program. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from RPA services and select providers based on size and functionality.

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