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Lexus And Subaru Best-Ranked Among Auto Manufacturers
June 20, 2018


The average score of luxury auto manufacturers increased by two points, as Forrester ranked CX quality of 22 luxury and mass-market auto brands. For the third year in a row, top-notch purchase experience puts Subaru ahead of other mass-market counterparts. On the luxury side, Lexus is still No. 1 for service quality, and Mercedes-Benz remains the leader in purchase experience. Audi increased its score significantly and jumped two spots since 2017.

Click here for more information on mass-market auto brands' rankings, and please contact press@forrester.com if you'd like a copy of this report.

Click here for more information on luxury auto brands' rankings, and please contact press@forrester.com if you'd like a copy of this report.


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