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Liz   Herbert

Liz Herbert

VP, Principal Analyst Serving Application Development & Delivery Professionals

Liz focuses on the technology services industry, helping clients navigate this fast-changing market and maximize the business value of their technology investments. As a principal analyst, Liz helps clients understand the key dynamics in the enterprise application services market and make smart technology sourcing decisions. Specific topics of focus include SaaS, SAP and Oracle Services, and services for cloud and mobile. Liz has extensive experience helping technology buyers select services partners, manage provider relationships, and negotiate favorable contracts. She also advises technology and technology services vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Liz has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. She has been quoted in leading publications including The Wall Street Journal, Fortune, The New York Times, and CIO Magazine. Liz has been featured as a technology expert on TV news segments, including Bloomberg TV and Boston-based NECN. She was named IIAR Services analyst of the year in 2010.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.

Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

Liz Herbert

VP, Principal Analyst Serving Application Development & Delivery Professionals

Liz focuses on the technology services industry, helping clients navigate this fast-changing market and maximize the business value of their technology investments. As a principal analyst, Liz helps clients understand the key dynamics in the enterprise application services market and make smart technology sourcing decisions. Specific topics of focus include SaaS, SAP and Oracle Services, and services for cloud and mobile. Liz has extensive experience helping technology buyers select services partners, manage provider relationships, and negotiate favorable contracts. She also advises technology and technology services vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Liz has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. She has been quoted in leading publications including The Wall Street Journal, Fortune, The New York Times, and CIO Magazine. Liz has been featured as a technology expert on TV news segments, including Bloomberg TV and Boston-based NECN. She was named IIAR Services analyst of the year in 2010.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.

Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

Liz Herbert's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Global SAP Services Providers, Q2 2020

    The 13 Providers That Matter Most And How They Stack Up

    May 13, 2020 Amanda LeClair, Liz Herbert

    In our 28-criterion evaluation of global SAP services providers, we identified the 13 most significant ones — Accenture, Atos, Capgemini, Deloitte, EY, HCL Technologies, IBM, Infosys, NTT DATA, PwC, SAP, TCS, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: SaaS Marketplaces, Q2 2020

    Forrester's Overview Of 12 SaaS Marketplace Providers

    May 5, 2020Liz Herbert

    You can use software-as-a-service (SaaS) marketplaces to streamline SaaS buying, simplify contracting and vendor management, and reduce risk by doing pre-vetting of solutions. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Application development & delivery (AD&D) professionals should use this report to understand the value they can expect from a SaaS marketplace provider and to select one based on size and functionality.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: SAP Implementation Services Providers, Q1 2020

    Forrester's Overview Of 33 SAP Services Providers

    March 13, 2020 Amanda LeClair, Liz Herbert

    SAP customers leverage the business and technical expertise of services partners to modernize IT operations, transform the business, and use modern delivery techniques. But to realize these benefits, they must select from a set of providers that vary by size, capability, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use this report to understand the SAP implementation services provider capabilities necessary for business transformation based on modern SAP products — namely S/4HANA and SAP cloud products.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Digital Operations Platforms, Q1 2020

    Forrester's Overview Of 21 Digital Operations Platforms

    March 12, 2020Liz Herbert

    You can use digital operations platforms (DOPs) to adapt production and supply chains to meet customer expectations; account, bill, and measure the success of new pricing models and ventures; and empower employees through automation, AI, and new interfaces. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Application development & delivery (AD&D) professionals should use this report to understand the value they can expect from a DOP provider and to select one based on size and functionality.

  • For Application Development & Delivery Professionals

    REPORT: Drive Your Adaptive Enterprise With SaaS

    Executive Overview: The SaaS Transformation Playbook

    February 5, 2020Liz Herbert

    Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS) transformation playbook outlines four major phases to help application development and delivery (AD&D) professionals refresh their enterprise applications portfolios to leverage the benefits of SaaS. The playbook helps you discover your vision and strategy, plan your path forward, act on selecting and implementing the best SaaS solutions, and optimize for success. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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