Liz Herbert

VP, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz focuses on the IT services industry, helping clients to navigate this fast-changing market and maximize the business value of their technology investments. As a Principal Analyst, Liz helps clients to understand the key dynamics in the enterprise application services market and to make smart technology sourcing decisions. Specific topics of focus include SaaS, SAP and Oracle Services, and services for cloud and mobile. Liz has extensive experience helping technology buyers to select services partners, manage provider relationships, and negotiate favorable contracts. She also advises technology and technology services vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Liz has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street JournalFortuneThe New York Times, and CIO Magazine. Liz has been featured as a technology expert on TV news segments, including Bloomberg TV and Boston-based NECN. She was named IIAR Services analyst of the year in 2010.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.


Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

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10 results in Reports

  • Liz Herbert
  • Past 6 months
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Mobile Enterprise App Services Providers — Large Providers, Q1 2015

    The 10 Providers That Matter Most And How They Stack Up

    In Forrester's fifteen-criteria emerging market evaluation of mobile enterprise app services providers, we identified the 10 most significant services providers — Accenture, Capgemini,...

    • For CIO Professionals

      Report:Four Reasons CIOs Should Still Hedge Their SaaS Bets

      SaaS Risks From Monocultures, Monomaniacs, Monopolies, And Multiplexities Will Grow Over Time

      Software-as-a-service (SaaS) has tremendous momentum; Forrester recently projected that the market would exceed $130 billion by 2020. The benefits of SaaS are well-known and are especially important...

      • Downloads: 193
    • For CIO Professionals

      Report:Brief: Making Sense Of The Digital Services Tsunami

      CIOs Must Navigate A Landscape Of Digital Relabeling

      At recent customer and analyst events, traditional consulting and systems integration providers — including Accenture, Capgemini, Cognizant, Deloitte Digital, Fujitsu, Infosys, NIIT...

      • Downloads: 189
    • For Application Development & Delivery Professionals

      Report:Critical Factors For Success In Enterprise Mobile Application Development

      Learnings And Recommendations Based On A Recent Survey Of More Than 50 Mobile Apps Projects

      Forrester recently surveyed more than 50 executives who had used a third-party services partner for B2E or B2B mobile application work. These interviewees were all provided as references for our 2015...

      • Downloads: 136
    • For Sourcing & Vendor Management Professionals

      Report:SaaS Vendor Evaluation: Criteria To Track For Business Outcomes

      As SaaS Disrupts Your Business, Make Sure You Know How to Manage Vendors Effectively

      Sourcing and vendor management (SVM) executives have spent the past few years building frameworks, templates, and checklists for software-as-a-service (SaaS) selection. This has helped them reduce...

      • Downloads: 159
    • For CIO Professionals

      Report:Cloud Evolves From Point Solution To Strategic Enabler Of The New Connected Economy

      Vision: The Cloud Computing Playbook

      Cloud is evolving from an internal-facing point solution to an enabler of connected cloud economies. In this next phase of cloud, leading CIOs will orchestrate cloud ecosystems — which connect...

      • Downloads: 255
    • For Application Development & Delivery Professionals

      Report:Predictions 2015: Winning Strategies Emerge In Digital Implementation Services

      In An Evolving Market, 2015 Will Expose Companies That Cannot Execute

      "Digital" is the topic du jour for technology and technology services. Amidst all the buzz and hype, 2014 was a year in which technology services providers rushed to rebrand existing services and to...

      • Downloads: 206
    • For CIO Professionals

      Report:Predictions 2015: The Days Of Fighting The Cloud Are Over

      Cloud computing is arguably one of the most disruptive fields ever in technology management. CIOs are a primary force driving the enterprise business technology (BT) agenda, so you need to understand...

      • Downloads: 597
    • For Application Development & Delivery Professionals

      Report:Every Company Is A SaaS Company

      Leading-Edge Firms In All Sectors Are Becoming SaaS Providers To Build Sustainable Competitive Advantage

      Software-as-a-service (SaaS) has already revolutionized the software world, and now companies outside of the software industry are transforming business models by becoming SaaS providers too. These...

      • Downloads: 195
    • For Sourcing & Vendor Management Professionals

      Report:Market Overview: Enterprise Mobile Applications Services Providers

      Can Any Provider Deliver On The Full Demands For Enterprise Mobile Apps?

      Enterprise mobile applications are a new frontier and a fast-growing area of business technology investment as employees demand better tools to win, serve, and retain customers. Application...

      • Downloads: 257