Liz Herbert

VP, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz focuses on the IT services industry, helping clients to navigate this fast-changing market and maximize the business value of their technology investments. As a Principal Analyst, Liz helps clients to understand the key dynamics in the enterprise application services market and to make smart technology sourcing decisions. Specific topics of focus include SaaS, SAP and Oracle Services, and services for cloud and mobile. Liz has extensive experience helping technology buyers to select services partners, manage provider relationships, and negotiate favorable contracts. She also advises technology and technology services vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Liz has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street JournalFortuneThe New York Times, and CIO Magazine. Liz has been featured as a technology expert on TV news segments, including Bloomberg TV and Boston-based NECN. She was named IIAR Services analyst of the year in 2010.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.

Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

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68 results in Reports

  • Liz Herbert
  • Application Development
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: SAP Implementation Providers, Q4 2007

    Accenture And IBM Lead An Extremely Well-Qualified Pack

    Forrester evaluated the leading 16 SAP implementation providers across 108 criteria and found that Accenture and IBM have established leadership positions in this market thanks to the breadth, depth,...

    • Downloads: 2545
  • For Sourcing & Vendor Management Professionals

    Report:TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

    CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing,...

    • Downloads: 2035
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: SAP Implementation Providers, Q3 2009

    Accenture and IBM Lead As The Landscape Continues To Evolve

    In Forrester's 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both of...

    • Downloads: 2068
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

    • Downloads: 1659
  • For CIO Professionals

    Report:Cloud Keys An Era Of New IT Responsiveness And Efficiency

    The cloud landscape is shifting to cover a broader range of enterprise needs. Why? Cloud is curing the lack of responsiveness and economic flexibility that ails on-premises IT. Look for the popular...

    • Downloads: 1455
  • For CIO Professionals

    Report:Predictions 2015: The Days Of Fighting The Cloud Are Over

    Cloud computing is arguably one of the most disruptive fields ever in technology management. CIOs are a primary force driving the enterprise business technology (BT) agenda, so you need to understand...

    • Downloads: 714
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Midmarket CRM Suites, Q1 2007

    SaaS Players And Newer Entrants Show Momentum

    Forrester evaluated leading midmarket customer relationship management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and...

    • Downloads: 719
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Sales Force Automation, Q2 2007

    Enterprise CRM Vendors And SaaS Specialists Crowd Leaders Group

    Forrester evaluated leading sales force automation (SFA) vendors across 136 criteria and found that buyers must choose from a crowded group of Leaders and Strong Performers. Oracle's Siebel CRM...

    • Downloads: 684
  • For Application Development & Delivery Professionals

    Report:Updated 2012: BI Service Provider Short-Listing Tool

    Create a shortlist using our tool to find the right set of providers based on your technology requirements, industry, project size, and geographic scope.Eliminate or add partners based on factors...

    • Downloads: 163
  • For Sourcing & Vendor Management Professionals

    Report:Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

    • Downloads: 641
  • For Sourcing & Vendor Management Professionals

    Report:SAP Implementation Best Practices

    Lessons Learned From The Forrester Wave™ Client References

    Forrester surveyed 60 SAP implementation client references and found that they were most satisfied with providers' technical expertise and value for the money. The references rated the providers...

    • Downloads: 463
  • For Sourcing & Vendor Management Professionals

    Report:Accenture Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Accenture, one of the two global giants in the SAP implementation space, has had a deep relationship with SAP for 30 years. The provider now boasts more than 21,700 SAP skilled professionals and...

    • Downloads: 398
  • For Sourcing & Vendor Management Professionals

    Report:Deloitte Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Deloitte provides strong overall implementation capabilities with particular excellence in delivering front-end strategy and business process consulting. Deloitte has extremely deep and broad...

    • Downloads: 440
  • For CIO Professionals

    Report:Cloud Evolves From Point Solution To Strategic Enabler Of The New Connected Economy

    Vision: The Cloud Computing Playbook

    Cloud is evolving from an internal-facing point solution to an enabler of connected cloud economies. In this next phase of cloud, leading CIOs will orchestrate cloud ecosystems — which connect...

    • Downloads: 413
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Mobile Enterprise App Services Providers — Large Providers, Q1 2015

    The 10 Providers That Matter Most And How They Stack Up

    In Forrester's fifteen-criteria emerging market evaluation of mobile enterprise app services providers, we identified the 10 most significant services providers — Accenture, Capgemini,...

    • Downloads: 346
  • For Sourcing & Vendor Management Professionals

    Report:Salesforce.com Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007

    Salesforce.com dominates the software-as-a-service (SaaS) sales force automation (SFA) market in customer share with more than 29,800 customers. Although it has expanded far beyond its early SFA...

    • Downloads: 372
  • For Sourcing & Vendor Management Professionals

    Report:IBM Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    IBM is one of the top two global SAP consultants in terms of size and overall service capability. The provider has had a strong relationship with SAP for more than 30 years, and was the software...

    • Downloads: 359
  • For Sourcing & Vendor Management Professionals

    Report:Market Overview: Enterprise Mobile Applications Services Providers

    Can Any Provider Deliver On The Full Demands For Enterprise Mobile Apps?

    Enterprise mobile applications are a new frontier and a fast-growing area of business technology investment as employees demand better tools to win, serve, and retain customers. Application...

    • Downloads: 324
  • For Sourcing & Vendor Management Professionals

    Report:Infosys Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Although Infosys' SAP practice is slightly younger than those of the other top tier Indian providers, it has grown by 70% every year during the last five years. And in addition to strong technical...

    • Downloads: 303
  • For Sourcing & Vendor Management Professionals

    Report:Capgemini Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Capgemini provides strong value across the implementation life cycle to a variety of industries. The provider has a particular focus on EMEA, in which it does approximately 70% of its SAP...

    • Downloads: 316
  • For Sourcing & Vendor Management Professionals

    Report:Wipro Is A Leader In SAP Implementation Services

    Wipro's SAP capability is quite strong and, according to clients, its value for money is one of its best traits. Wipro was the second pure-play Indian provider to earn the coveted SAP global service...

    • Downloads: 282
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Mobile Enterprise App Services Providers — Midsize Providers, Q1 2015

    The Nine Midsize Providers That Matter Most And How They Stack Up

    Mobile moments in the enterprise — with employees and business partners — have the power to make or break your customer experience. But, these mobile enterprise moments represent...

    • Downloads: 205
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down IBM Pulse 2014

    IBM's Overarching Cloud Strategy Is One Based On Open Standards

    Last week's annual IBM Pulse 2014 drew 11,000 tech management professionals, partners, and IBM folks to Las Vegas, where the company informed all participants about bold moves it's making around...

    • Downloads: 258
  • For Sourcing & Vendor Management Professionals

    Report:Cognizant Is A Strong Performer In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Of the India-centric providers profiled, Cognizant's is the youngest SAP practice. But it has invested significantly over the past three years to catch up to its top tier Indian competitors. In...

    • Downloads: 270
  • For Sourcing & Vendor Management Professionals

    Report:TCS Is A Strong Performer In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    TCS was the first Indian provider to earn the SAP global service partner designation. TCS has a long and distinguished track record of end-to-end SAP projects. And although its core strength is in...

    • Downloads: 273