Manufacturing

The use of machines, tools and labor to make things for use or sale. Most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation

    March 29, 2019 Amanda LeClair

    In the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive growth strategies driven heavily by acquisitions — we tracked more than 100 acquisitions in 2018. This Forrester infographic highlights the resulting new and maturing trends in the services market that impact application development and delivery services buyers' decisions.

  • For eBusiness & Channel Strategy Professionals

    REPORT: The New Paradigm Of Retail

    Vision: The Retail eCommerce Playbook

    March 26, 2019 Sucharita Kodali

    Omnichannel services continue to change the offers that retailers provide and the ways that consumers buy. The demands on retailers are changing in lockstep. Even as eCommerce sales grow, retailers must adjust to shrinking margins and customers' cherry picking the best deals. Mobile's growing influence also affects consumer web and in-store sales, even when buyers are physically browsing the aisles of retailers. This report explores the shifting retail foundations for digital business professionals and outlines how innovative firms can thrive amid these challenges. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Customer Experience Professionals

    REPORT: The Canada Customer Experience Index, 2018

    How Brands Build Loyalty With The Quality Of Their Experience

    March 4, 2019 Rick Parrish

    How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 184 brands across 17 industries in the Canada Customer Experience Index (CX Index™). We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

  • For Security & Risk Professionals

    REPORT: New Tech: Industrial Control Systems (ICS) Security Solutions, Q1 2019

    Forrester's Landscape Overview Of 21 Providers

    February 28, 2019 Merritt Maxim, Joseph Blankenship

    A new crop of industrial control systems (ICS) security technologies, and the solutions they power, stand poised to unleash new paradigms in protecting and securing high-value industrial systems, leading to changing behaviors and disruption in the broad cybersecurity market. This report presents a review of the emerging vendors in the ICS security market. Security professionals should use it to understand the capabilities within major market segments and to inform their technology strategies.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Six Things Brands Must Do Online To Improve Sales

    Follow Forrester's eCommerce Enablement Framework To Grow Presence And Share

    February 12, 2019 Sucharita Kodali

    Brands are now generating a hefty percentage of their overall revenues through eCommerce, often on websites other than their own. To ensure that other retailers and digital business professionals are presenting a brand and its products accurately, comprehensively, and positively to prospective shoppers, this report presents a framework for brands to use content management best practices.

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