Marc Cecere

Vice President, Principal Analyst serving CIOs

Marc primarily contributes to Forrester's offerings for the CIOs. As an analyst, he is a leading expert in the design of IT organizations, focusing on their structures, processes, governance, and culture, and has helped redesign more than 120 IT shops. In addition, Marc tracks how services firms help transform IT organizations and businesses. The scope of Marc's research includes the design of IT organizations, governance and processes, IT planning, metrics, management consultancies, organizational change management, and M&A. Marc has been with Forrester for 12 years.

Previous Work Experience

Marc came to Forrester through the acquisition of Giga Information Group, where he was a manager and analyst with his groups focusing on IT management and IT services.

Marc has more than 20 years of IT management experience. Prior to joining Giga, he was director of IT at Sun Life of Canada, where he was responsible for the project office, executing a Y2K readiness plan and technology strategy. At Harvard Pilgrim Health Care (HPHC), Marc was director of MIS, responsible for the introduction of new information technologies, including groupware, object-oriented development, the Web, and videoconferencing. Before joining HPHC, he was at CSC Consulting, where he performed numerous re-engineering projects.


Marc earned a B.S. in electrical engineering from the State University of New York at Stony Brook and an M.B.A. from Babson College, where he is an adjunct professor.

Marc Cecere's Research

  • For CIOs

    Report: The Future Tech Organization: Smaller, Faster, And More Specialized

    The accelerating dynamics of the age of the customer (AoC) and business technology (BT) are driving the redesign of the CIO's organization, which Forrester calls technology management (TM). Spec...

  • For CIOs

    Report: Brief: Business Relationship Managers Are The Key Link To Delivering Customer Obsession

    Business relationship managers (BRMs) in most organizations are not delivering on their potential. They could be advocates for external customers and advise business leaders on the direction of ...

  • For CIOs

    Report: Use ThinkTank To Overcome Group Problem-Solving Limits

    Large, geographically distributed consulting projects incur high coordination and administrative costs and limit the number of clients who can actively participate. Furthermore, dysfunctional be...

  • For CIOs

    Report: Future Of Consulting: Consultancies Adapt To Digital Change

    The age of the customer and digital technology are changing the consulting industry. Our previous report, "The Future Of Consulting Through 2020," described what consulting firms will look like ...

  • For CIOs

    Report: Customer-Obsessed Organizational Structures

    In the age of the customer, successful companies pull on several operating levers to drive customer obsession, including their internal structure. This report outlines various structural element...

  • For CIOs

    Report: Five Steps To Transform An IT Organization

    Transforming an IT organization typically requires dramatic changes to processes, structure, governance, and culture. To determine how best to do this, Forrester reviewed the results of several ...

  • For Infrastructure & Operations Professionals

    Report: IT Infrastructure And Operations: The Next Five Years

    Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will co...

  • For CIOs

    Report: Gross Mistakes In The Designs Of IT Organizations

    CIOs frequently change the structure of the IT organization to reduce costs, improve services, or increase responsiveness. Getting the organization design right is essential; the wrong design ca...

  • For CIOs

    Report: Guidelines For Combining (Or Separating) IT Functions

    By itself, the reporting structure within an IT organization is insufficient to create a successful shop. IT organizations operate through a combination of culture, processes, leadership, and st...

  • For CIOs

    Report: Shaping The IT Organization For Today And Tomorrow

    Business expectations of IT continually change, driven by business context and needs and the embedding of technology in their strategy and operations. CIOs realize that with these changing busin...

View all of Marc Cecere's Research

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