Margo   Visitacion

Margo Visitacion

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Margo is a vice president and principal analyst helping enterprise architecture professionals shift their focus from technology standardization and cost reduction to customer-driven technology capabilities. Her research focus is on scaling Agile to the enterprise; strategic portfolio management as a means to propel business strategy; and program management offices and techniques to enable fast, connected businesses. Margo also covers collaborative work management.

Margo speaks frequently at industry events such as Institute For International Research (IIR) Project World and Project Management Institute (PMI) World Congress. Margo has been on the selection panel for PMI's PMO of the Year since 2010.

Previous Work Experience

Margo has over 25 years of experience in IT, developing and implementing QA, and in PMOs. Most recently, she was global industry market manager of the public-sector/aerospace and defense markets for Primavera Systems, a leading provider of project portfolio management tools, where she was responsible for developing an integrated go-to-market strategy for Primavera's suite of products. She was a regular contributor to industry trade magazines such as Contract Manager and spoke at industry conferences such as PMI's program management and earned value conferences. Margo was also an assistant vice president at BHC (now FiServ) Securities, where she was responsible for creating project office and quality assurance organizations, which managed the IT portfolio and the implementation and testing of the company's client/server and Internet trading systems.

Prior to working for BHC, Margo was manager of quality assurance for ADP-BISG, where she was responsible for developing a new testing methodology for ADP's flagship front-office product, Power Partner, as well as other leading-edge brokerage front-end systems. She also led a testing team that was instrumental in the project rollout of almost 25,000 client desktops. Joining Giga Information Group in 1999 as a senior analyst in the project management and QA markets, prior to Forrester's acquisition of Giga, she rose to the role of research director.

Education

Margo attended Rutgers University in Camden, N.J.

Margo Visitacion

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Margo is a vice president and principal analyst helping enterprise architecture professionals shift their focus from technology standardization and cost reduction to customer-driven technology capabilities. Her research focus is on scaling Agile to the enterprise; strategic portfolio management as a means to propel business strategy; and program management offices and techniques to enable fast, connected businesses. Margo also covers collaborative work management.

Margo speaks frequently at industry events such as Institute For International Research (IIR) Project World and Project Management Institute (PMI) World Congress. Margo has been on the selection panel for PMI's PMO of the Year since 2010.

Previous Work Experience

Margo has over 25 years of experience in IT, developing and implementing QA, and in PMOs. Most recently, she was global industry market manager of the public-sector/aerospace and defense markets for Primavera Systems, a leading provider of project portfolio management tools, where she was responsible for developing an integrated go-to-market strategy for Primavera's suite of products. She was a regular contributor to industry trade magazines such as Contract Manager and spoke at industry conferences such as PMI's program management and earned value conferences. Margo was also an assistant vice president at BHC (now FiServ) Securities, where she was responsible for creating project office and quality assurance organizations, which managed the IT portfolio and the implementation and testing of the company's client/server and Internet trading systems.

Prior to working for BHC, Margo was manager of quality assurance for ADP-BISG, where she was responsible for developing a new testing methodology for ADP's flagship front-office product, Power Partner, as well as other leading-edge brokerage front-end systems. She also led a testing team that was instrumental in the project rollout of almost 25,000 client desktops. Joining Giga Information Group in 1999 as a senior analyst in the project management and QA markets, prior to Forrester's acquisition of Giga, she rose to the role of research director.

Education

Margo attended Rutgers University in Camden, N.J.

Margo Visitacion's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Create Sustainable Process Innovation

    Advanced Level: Process Practices For IT Transformation

    March 6, 2019Margo Visitacion, Christopher Condo

    Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact products or services faster. This report outlines the actions required of CIOs and technology leaders in the advanced phase of IT process maturation. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: Put Customers At The Center Of Tech Processes

    Intermediate Level: Process Practices For IT Transformation

    March 5, 2019 Christopher Condo, Margo Visitacion

    Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting the customer at the center of planning, increasing automation to drive faster delivery, and getting insight-driven feedback. This report outlines the actions required of technology leaders in the intermediate phase of IT process maturation. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: How To Turn Process From A Hindrance To A Help

    Beginner Level: Process Practices For IT Transformation

    March 4, 2019Margo Visitacion, Christopher Condo

    Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy processes that favor control at the expense of speed and innovation. This report outlines what CIOs and tech leaders should do at the beginner phase of IT process maturation. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Digital Business Requires Agile Financial Planning

    Performance Management: The Strategic Portfolio Management Playbook

    February 28, 2019Margo Visitacion

    In the battle to win new customers, companies have turned to Agile practices to deliver software-based products and services that provide great customer experiences. The shift to Agile dev practices pushes organizations toward flexible budgeting that often conflicts with traditional annual operating budget planning. This report helps software leaders and their finance partners evolve toward Agile planning and budgeting practices. This is an update of a previously updated report. We are substantially revising this version to reflect new research.

  • For Enterprise Architecture Professionals

    REPORT: Use BT Road Maps To Drive Strategic Portfolio Management

    Road Map: The Strategic Portfolio Management Playbook

    December 20, 2018Margo Visitacion

    Delivering on strategies that enhance customer experience, executives continually urge tech teams to deliver value faster. Doing so sustainably requires clear insight into strategy, as well as assessing performance feedback to enable timely and accurate decision making. Linking business technology (BT) strategic road maps to portfolios lets enterprise architecture (EA) professionals create end-to-end visibility into prioritization and funding decisions while managing delivery velocity. This is an update of the previously published road map report. Forrester reviews and revises it periodically for continued relevance and accuracy.

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