Margo   Visitacion

Margo Visitacion

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Margo is a vice president and principal analyst helping enterprise architecture professionals shift their focus from technology standardization and cost reduction to customer-driven technology capabilities. Her research focus is on scaling Agile to the enterprise; strategic portfolio management as a means to propel business strategy; and program management offices and techniques to enable fast, connected businesses. Margo also covers collaborative work management.

Margo speaks frequently at industry events such as Institute For International Research (IIR) Project World and Project Management Institute (PMI) World Congress. Margo has been on the selection panel for PMI's PMO of the Year since 2010.

Previous Work Experience

Margo has over 25 years of experience in IT, developing and implementing QA, and in PMOs. Most recently, she was global industry market manager of the public-sector/aerospace and defense markets for Primavera Systems, a leading provider of project portfolio management tools, where she was responsible for developing an integrated go-to-market strategy for Primavera's suite of products. She was a regular contributor to industry trade magazines such as Contract Manager and spoke at industry conferences such as PMI's program management and earned value conferences. Margo was also an assistant vice president at BHC (now FiServ) Securities, where she was responsible for creating project office and quality assurance organizations, which managed the IT portfolio and the implementation and testing of the company's client/server and Internet trading systems.

Prior to working for BHC, Margo was manager of quality assurance for ADP-BISG, where she was responsible for developing a new testing methodology for ADP's flagship front-office product, Power Partner, as well as other leading-edge brokerage front-end systems. She also led a testing team that was instrumental in the project rollout of almost 25,000 client desktops. Joining Giga Information Group in 1999 as a senior analyst in the project management and QA markets, prior to Forrester's acquisition of Giga, she rose to the role of research director.

Education

Margo attended Rutgers University in Camden, N.J.

Margo Visitacion

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Margo is a vice president and principal analyst helping enterprise architecture professionals shift their focus from technology standardization and cost reduction to customer-driven technology capabilities. Her research focus is on scaling Agile to the enterprise; strategic portfolio management as a means to propel business strategy; and program management offices and techniques to enable fast, connected businesses. Margo also covers collaborative work management.

Margo speaks frequently at industry events such as Institute For International Research (IIR) Project World and Project Management Institute (PMI) World Congress. Margo has been on the selection panel for PMI's PMO of the Year since 2010.

Previous Work Experience

Margo has over 25 years of experience in IT, developing and implementing QA, and in PMOs. Most recently, she was global industry market manager of the public-sector/aerospace and defense markets for Primavera Systems, a leading provider of project portfolio management tools, where she was responsible for developing an integrated go-to-market strategy for Primavera's suite of products. She was a regular contributor to industry trade magazines such as Contract Manager and spoke at industry conferences such as PMI's program management and earned value conferences. Margo was also an assistant vice president at BHC (now FiServ) Securities, where she was responsible for creating project office and quality assurance organizations, which managed the IT portfolio and the implementation and testing of the company's client/server and Internet trading systems.

Prior to working for BHC, Margo was manager of quality assurance for ADP-BISG, where she was responsible for developing a new testing methodology for ADP's flagship front-office product, Power Partner, as well as other leading-edge brokerage front-end systems. She also led a testing team that was instrumental in the project rollout of almost 25,000 client desktops. Joining Giga Information Group in 1999 as a senior analyst in the project management and QA markets, prior to Forrester's acquisition of Giga, she rose to the role of research director.

Education

Margo attended Rutgers University in Camden, N.J.

Margo Visitacion's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Create Sustainable Process Innovation

    Advanced Level: Process Practices For IT Transformation

    February 14, 2018 Christopher Condo, Margo Visitacion

    Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact products or services faster. This report outlines the actions required of technology leaders in the advanced phase of technology process maturation.

  • For CIO Professionals

    REPORT: Put Customers At The Center Of Tech Processes

    Intermediate Level: Process Practices For IT Transformation

    February 14, 2018Margo Visitacion

    Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting the customer at the center of planning, increasing automation to drive faster delivery, and getting insight-driven feedback. This report outlines the actions required of technology leaders in the intermediate phase of IT process maturation.

  • For CIO Professionals

    REPORT: How To Turn Process From A Hindrance To A Help

    Beginner Level: Process Practices For IT Transformation

    February 14, 2018 Christopher Condo, Margo Visitacion

    Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy processes that favor control at the expense of speed and innovation. This report outlines the actions required of CIOs and technology leaders in the beginner phase of IT process maturation.

  • For Enterprise Architecture Professionals

    REPORT: Eight Steps To Optimize Strategic Portfolio Management

    Strategic Plan: The Strategic Portfolio Management Playbook

    February 1, 2018Margo Visitacion

    Enterprise architecture (EA) and portfolio management professionals must leverage strategic portfolio management to guide the right investment decisions while enabling Agile delivery of products and services. Applying Agile techniques to portfolio management supports the continuous planning and delivery winning, serving, and retaining customers requires. This is an update to the strategic plan report. Forrester reviews and revises this report periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: The Agile Organization: Take A Portfolio-Driven Approach To Thrive

    Business Case: The Strategic Portfolio Management Playbook

    January 24, 2018Margo Visitacion

    Organizations often experience collisions when managing unique workflows that support systems of record and systems of engagement. To minimize this, organizations must embrace their diversity, but also create an organization that is pragmatic and supports a loosely coupled, but strongly aligned approach to planning and delivery. Using the right level of automation, a different organizational approach, and portfolio teams focused on governance rather than controls help companies make the transition to an Agile enterprise. This is an update of our previously published business case report; Forrester reviews and revises it periodically to ensure continued relevance and accuracy.

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