Why Read This
Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can be more cost-effective, increase your flexibility, and help control the historical business and technical challenges of deploying these tools yourself. Forrester recently published a report covering four major cloud email platforms. But I&O professionals need to expand their scope to include third-party service providers. To do so, focus on three categories of criteria: the service catalog, operational details, and market characteristics. From there, I&O teams can determine the best technical and business fit from among the four groups of cloud-based email vendors.