For CIO Professionals

Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

    Why Read This Report

    Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring workforce experience is more complicated because no one owns the experience from end to end. Firms use a fragmented set of tools to take the pulse of their employees. In addition, simply having happy employees doesn't translate into business value unless you can convert this engagement into productivity and ultimately allow your customers to feel the benefit. Measuring workforce experience requires a new level of collaboration between the CIO and the head of human resources, the chief people officer.
    US $499
    Add To Cart
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.


    • Use Customer Experience Practices To Design Workforce Experience
    • Three Pillars Of Workforce Experience

      Start Building The CIO/CPO Relationship Today
    • Supplemental Material
    • Related Research Documents