Speaker Biography

Michael Facemire

VP, Principal Prd Architect

Sessions Featuring This Speaker

Forrester's Forum For Technology Management Leaders

05/05/2014

  • 01:45 PM - 02:25 PM

    Design Systems Of Engagement

    The age of the customer requires firms to shift their technology investment to systems of engagement that serve customers, partners, and front-line staff. This session describes the architecture of systems of engagement from both technology and business functionality viewpoints. The critical steps include:

    • Decide what business functionality should be in your systems of engagement.
    • Design the four-tier technology architecture.
    • Connect systems of engagement to systems of record.

Research Focus

Michael serves Application Development & Delivery Professionals. He is a leading expert on mobile software development, software development processes, and next-generation software architectures.

Previous Work Experience

Michael has more than 15 years of experience in the software development industry. He joined Forrester from IBM, where he delivered industry-leading applications in mobile, social software, content management, portal, and workflow. While there, he authored or co-authored 23 patents in the areas of mobile software, collaborative systems, content management, and media services that have been issued or pending.

Education

Michael holds a bachelor's degree in computer engineering from Case Western Reserve University.