Michele   Pelino

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Internet-Of-Things Heat Maps For Operational Excellence, 2019

    Deploy IoT Use Cases Based On Value To Your Company Operations

    July 10, 2019Michele Pelino

    A fragmented array of internet-of-things (IoT) solutions enhance operational efficiencies and enable personalized customer experience in enterprises across vertical markets. IoT use cases such as facility management, security, and surveillance apply to many firms. Other use cases enhance operational processes, and still others address specialized needs in industries such as healthcare or industrial manufacturing. Infrastructure and operations (I&O) executives must collaborate with their business partners to identify IoT use case priorities and deployment momentum across the organization. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Cut Through The Hype To Assess Your Need For 5G-Enabled IoT Use Cases

    How To Gauge The Readiness Of 5G And Its Impact On Your IoT Network Strategy

    May 16, 2019Michele Pelino, Andre Kindness

    The hype around 5G is at fever pitch, with network operators and device and equipment manufacturers making near-daily announcements regarding new deployment initiatives or highlighting potential 5G benefits for vertical industries. 5G networks promise to let enterprises deploy internet of things (IoT)-enabled use cases requiring high bandwidth, ultra-low latency, and differentiated service characteristics — but infrastructure and operations (I&O) stakeholders must cut through the hype and understand that 5G networks won't be available on a wide scale for many years. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: IoT Solutions Transform The Cold Chain

    Enhanced Cold Chain Processes Benefit Many Industries

    May 2, 2019Michele Pelino

    Firms in the perishable food, transportation, rubber and plastics, pharmaceutical, chemical, and oil and gas industries are deploying internet-of-things (IoT)-enabled cold chain processes to use data insights to proactively identify and resolve previously hidden cold-storage problems. Benefits of IoT-enabled cold chain processes include monitoring the status of perishable goods, chemicals, and medications; reducing wasted perishable products; and addressing industry-specific regulatory requirements. This report helps infrastructure and operations (I&O) pros understand the different emerging cold chain use cases and how to start evaluating solutions.

  • For Infrastructure & Operations Professionals

    REPORT: Get The Most Out Of IoT-Connected Business Operations Services Engagements

    Insights From The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018

    April 23, 2019Michele Pelino, Bill Martorelli

    The market for internet-of-things (IoT) professional services is robust but immature. Consequently, technology stakeholders driving connected business operations initiatives must sift through services firm options to identify which can best help them. This report surfaces insights derived from discussions with 14 participating suppliers and 29 customer references from "The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018." It will help infrastructure and operations (I&O) leaders with the challenges and opportunities associated with IoT engagements and how they're evolving.

  • For Infrastructure & Operations Professionals

    REPORT: IoT Ignites Interest In Outcome-Based Pricing In Manufacturing

    Alternative Pricing Models Are Worth Exploring Only When All Sides Agree On Key Metrics

    February 8, 2019 Paul Miller, Michele Pelino

    The internet of things (IoT) provides new visibility into the physical assets and outputs of business, making IoT projects well suited to support alternative contractual relationships, such as those designed around outcome-based or value-based pricing. This report helps infrastructure and operations (I&O) professionals who support engagements using IoT understand the implications of these projects, providing guidance on situations where alternative contractual relationships make sense — and where they don't.

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