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Michele   Pelino

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: IoT Solutions Transform Smart Buildings Into Strategic Productivity Assets

    Extend Opportunities Beyond Efficiency To Include Enhancing Worker Experience

    May 12, 2020Michele Pelino, Andrew Hewitt

    Many firms are deploying building management solutions enabled by the internet of things (IoT) to achieve operational and strategic goals. Initial benefits often focus on improving energy efficiency in power; lighting; and heating, ventilation, and air conditioning (HVAC) systems. However, savvy digital business leaders look beyond bottom-line savings, using their facilities to contribute to new top-line growth opportunities. This report helps infrastructure and operations (I&O) execs support these efforts to improve energy efficiency and employee productivity and transform the work environment. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Forrester Infographic: Differentiate Employee Experience In Smart Building Environments

    April 17, 2020 Andrew Hewitt, Michele Pelino, Merritt Maxim

    As the importance of employee experience (EX) grows, where you work matters even more. Today's workplace is undergoing a renaissance of new digitally connected technologies designed to improve employee productivity and engagement. This infographic walks infrastructure and operations (I&O) professionals through the daily journey of an employee in this modern workplace and offers best practices for deploying, managing, and securing the connected office environment.

  • For Infrastructure & Operations Professionals

    REPORT: IoT Connectivity: Align The Wide Array Of Options With Your Requirements

    An Overview Of The Low-Power Wireless Technology Choices Augmenting Today's Networks

    February 26, 2020 Andre Kindness, Michele Pelino

    Network-connected sensors and actuators improve business operations and transform products. But internet-of-things (IoT) requirements stretch traditional enterprise wireless technologies past their breaking points. A dizzying array of low-power networking technologies have emerged over the past five years. Infrastructure and operations (I&O) professionals can navigate this new landscape using this report, which defines a taxonomy of low-power transport technologies, provides an overview of the technologies in each category, and highlights the emergence of multibusiness networks.

  • For CIO Professionals

    REPORT: Now Tech: IoT Consultancies In Asia Pacific, Q1 2020

    Forrester's Overview Of 19 Internet Of Things Service Providers In Asia Pacific

    January 17, 2020 Achim Granzen, Michele Pelino

    You can use internet of things (IoT) consultancies to achieve operational excellence (smart industry), secure and improve infrastructure (smart infrastructure), and improve customer experience (smart consumer services). But to realize these benefits, you'll first have to select from a diverse set of providers in Asia Pacific (AP) that vary by size, functionality, geography, and vertical market focus. CIOs in AP should use this report to understand the value they can expect from an IoT consultancy and select one based on its breadth of services.

  • For Infrastructure & Operations Professionals

    REPORT: Forrester Infographic: Don’t Go Shopping Without A List — Buy Smart City Apps Strategically

    January 16, 2020 Jennifer Belissent, PhD, Michele Pelino

    Government leaders must improve the services they deliver to their constituents. Many have launched initiatives that require upgrades to existing infrastructure and investments in new applications. New applications to address citizens' needs and enhance operational processes offer choice, but they also create confusion. This infographic highlights key trends in government transformation and smart city application adoption, with guidance on how to coordinate application strategy across multiple stakeholders.

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