Michele Pelino

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

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10 results in Reports

  • Michele Pelino
  • Past 6 months
  • For Infrastructure & Operations Professionals

    Report:IoT Success Requires A DevOps Mindset

    How To Wrap IoT Solutions With The Right Processes

    The IoT opportunity is taking enterprises by storm — but its newness means there are a lot of unknowns, including how to achieve operational excellence. The same DevOps principles that drive...

    • Downloads: 33
  • For Infrastructure & Operations Professionals

    Report:Improve Skills And Staffing For A Better Employee Tech Experience

    Organization: The Workforce Enablement Playbook

    Deploying and supporting new technologies to help their company's increasingly mobile workforce has led infrastructure and operations (I&O) leaders to revisit skills and staffing. I&O organizations...

    • Downloads: 400
  • For Infrastructure & Operations Professionals

    Report:Pick The Right Location Technologies To Support Customer Experience And Operational Initiatives

    Hint: Beacons Aren't Always The Answer

    To provide differentiating, personalized experiences for customers and improved profit margins, many executives are looking to beacons. However, for infrastructure and operations (I&O) professionals...

    • Downloads: 119
  • For Infrastructure & Operations Professionals

    Report:TechRadar™: Internet Of Things, Q1 2016

    Software Technologies For IoT Have Hit The Growth Phase, But Security And Standards Lag

    Firms are using Internet-connected sensors and actuators to improve business ops and transform products. But Internet of Things (IoT) technologies are diverse and immature — making it a struggle for...

    • Downloads: 846
  • For Infrastructure & Operations Professionals

    Report:The Internet Of Things Heat Map, 2016

    Where IoT Will Have The Biggest Impact On Digital Business

    Internet of Things (IoT)-enabled applications are poised to revolutionize digital customer experience and enhance digital operational excellence — but where will they apply at your company? Some key...

    • Downloads: 1020
  • For Security & Risk Professionals

    Report:Secure IoT As It Advances Through Maturity Phases

    Predict And Prevent Attacks Targeting The Internet Of Things

    The Internet of Things is not a future trend; it is here today, and the risk of attack is real. IoT exploits are reported occurring with increasing frequency, creating a state of concern for...

    • Downloads: 263
  • For Infrastructure & Operations Professionals

    Report:Predictions 2016: Seven Gains In Workforce Tech

    Predictions: The Workforce Enablement Playbook

    Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer because to delight customers, your...

    • Downloads: 213
  • For CIO Professionals

    Report:Predictions 2016: IoT's Impact Inside Companies

    How The Internet Of Things Will Challenge CIOs To Evolve How Their Firms Operate And Engage With Customers

    Internet of Things (IoT) hype will continue in 2016, but what CIOs should pay attention to instead is the fact that IoT will drive concrete change inside their companies in critical areas like data...

    • Downloads: 568
  • For Infrastructure & Operations Professionals

    Report:Bridge The Broken Internet-Of-Things Promise

    In Retail, Hospitality, And Travel, The Promise Of IoT And Wearable Technologies Exceeds The Current Capacity To Execute

    Internet-of-Things technologies have shown the potential to help businesses deliver new digital customer experiences while achieving digital operational excellence on the back end in industries like...

    • Downloads: 436
  • For eBusiness & Channel Strategy Professionals

    Report:Predictions 2016: The Digital Store Engagement Surprise

    Retailers Will See Better Engagement At Last — But It Will Come From Improved Operations

    eBusiness and technology management leaders are about to reap real benefits from some digital initiatives — but not all. Trying to engage shoppers via digital store experiments like beacons...

    • Downloads: 375