Michele   Pelino

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: IoT Ignites Interest In Outcome-Based Pricing In Manufacturing

    Alternative Pricing Models Are Worth Exploring Only When All Sides Agree On Key Metrics

    February 8, 2019 Paul Miller, Michele Pelino

    The internet of things (IoT) provides new visibility into the physical assets and outputs of business, making IoT projects well suited to support alternative contractual relationships, such as those designed around outcome-based or value-based pricing. This report helps infrastructure and operations (I&O) professionals who support engagements using IoT understand the implications of these projects, providing guidance on situations where alternative contractual relationships make sense — and where they don't.

  • For CIO Professionals

    REPORT: Disruptive Innovations Are Happening In Every Industry

    If Farmers Can Innovate, So Can You

    December 12, 2018 James Staten, Michele Pelino

    Every company is facing future digital disruption from peers and new market entrants that are leveraging technology chains to deliver disruptive new market innovations. Even old school industries like farming are seeing significant digital innovations. Companies are learning how they can leverage chains of existing and emerging technologies to dramatically improve physical processes and overcome environmental and biological shortcomings.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018

    The 14 Providers That Matter Most And How They Stack Up

    December 4, 2018 Bill Martorelli, Michele Pelino

    In our 27-criterion evaluation of global internet-of-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, Dimension Data, EY, HCL Technologies, IBM, Infosys, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Smart City Platforms Enable The Insights-Driven City

    Build A Foundation To Improve Operations And Citizen Experience

    December 3, 2018 Jennifer Belissent, Ph.D., Michele Pelino

    Cities leaders recognize the need to invest in infrastructure and applications to improve their operations, the services they provide constituents, and the overall experience of their citizens. New internet-of-things (IoT)-enabled solutions and platforms offer a wealth of options and two distinct paths to building a smart city. Becoming smart, however, isn't easy: City leaders must address the challenges of IoT-enabled initiatives to ensure success. This report offers guidance for infrastructure and operations (I&O) professionals on how to approach IoT-enabled initiatives and overcome potential challenges.

  • For CIO Professionals

    REPORT: Predictions 2019: The Internet Of Things

    IoT's Business Promise Persists After A Consumer Reckoning

    November 6, 2018Michele Pelino, Frank E. Gillett, Julie A. Ask, Nigel Fenwick, Paul Miller, Dan Bieler, Bill Martorelli, Merritt Maxim

    This report shares Forrester's 2019 predictions to help CIOs and their business counterparts tackle the rapidly changing internet-of-things (IoT) landscape to deliver and enable connected products and business processes.

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