For CIO Professionals

REPORT: Internet-Of-Things Heat Map 2018

Prioritize IoT Use Cases Based On Value To Your Company Operations

April 23, 2018Michele Pelino, Frank E. Gillett

CIOs face a daunting, fragmented array of internet-of-things (IoT) solutions to enhance operational efficiencies and enable personalized customer experiences. IoT use cases like building management, security, and surveillance apply to many firms; other use cases enhance operational processes; and still others address specialized needs in industries such as healthcare or industrial manufacturing. This report helps you determine which use cases might be relevant to your organization and evaluate the impact they have on your company's strategic business priorities.

For Infrastructure & Operations Professionals

REPORT: TechRadar™: Internet Of Things, Q1 2016

Software Technologies For IoT Have Hit The Growth Phase, But Security And Standards Lag

January 25, 2016Michele Pelino, Frank E. Gillett

Firms are using Internet-connected sensors and actuators to improve business ops and transform products. But Internet of Things (IoT) technologies are diverse and immature — making it a struggle for infrastructure and operations (I&O) professionals to help their business execs take advantage of their transformational potential. To help, Forrester identified and investigated the 19 most important IoT technologies. This TechRadar report defines the current state, business value, and long-term prospects for each.

For Infrastructure & Operations Professionals

REPORT: Improve Skills And Staffing For A Better Employee Experience

Organization: The Employee Experience Playbook

July 17, 2018 David K. Johnson, Michele Pelino

Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) organizations must realign their skills and staffing, equipping themselves with more soft skills such as empathy. This report helps I&O professionals and their firms identify the skill sets and qualities necessary to lead an employee experience (EX) transformation through technology within their own organizations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

For Infrastructure & Operations Professionals

REPORT: Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

December 4, 2014Michele Pelino

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce enablement strategy. Supporting the growing number and increasing diversity of mobile devices used for work is particularly challenging for infrastructure and operations (I&O) executives — and BYOD adds another wrinkle. While giving more employees autonomy in how they get work done increases their engagement, justifying the ongoing investment in BYOD programs requires I&O execs to capture the comprehensive costs, benefits, and impacts of their implementation across the corporation. Although many I&O pros are currently developing BYOD programs, our interviews with I&O execs indicate that often they have not captured the end-to-end benefits, costs, and impacts. This report helps you clear that hurdle and contains a comprehensive list of benefit and cost categories associated with deploying a BYOD program; it also highlights examples of the positive impacts your BYOD program can have throughout the organization. This report was originally published on October 23, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy.

For CIO Professionals

REPORT: Mapping The Connected World

Software Control Of The Physical World Will Change Your Business

October 31, 2013 Christopher Mines, Michele Pelino

A technology revolution is brewing that uses sensors, networks, and analytics software to connect physical objects and infrastructure to computing systems, providing an unprecedented view into the status, location, and activities of products, assets, and people. By understanding the landscape of the connected world, business technology leaders can prepare their firms for the implications — positive and negative — of optimizing assets, differentiating products and services, and transforming customer relationships. In this report, we separate the hype from reality by mapping the landscape of the emerging connected world and analyzing the maturity of different industry sectors and applications.