Michele   Pelino

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Internet-Of-Things Heat Map 2018

    Prioritize IoT Use Cases Based On Value To Your Company Operations

    April 23, 2018Michele Pelino, Frank E. Gillett

    CIOs face a daunting, fragmented array of internet-of-things (IoT) solutions to enhance operational efficiencies and enable personalized customer experiences. IoT use cases like building management, security, and surveillance apply to many firms; other use cases enhance operational processes; and still others address specialized needs in industries such as healthcare or industrial manufacturing. This report helps you determine which use cases might be relevant to your organization and evaluate the impact they have on your company's strategic business priorities.

  • For CIO Professionals

    REPORT: It's Not Easy For An Industrial Product Company To Build A Software Platform Business

    Lessons From GE's Bumpy Digital Transformation Journey In 2017

    February 21, 2018 Nigel Fenwick, Brian Hopkins, Frank E. Gillett, Paul Miller, Michele Pelino

    General Electric (GE) has been on a journey of digital transformation since at least 2014. But GE's new digital business unit hit unexpected bumps in the road in 2017. This report examines the challenges GE has faced and outlines some of the lessons CIOs and CTOs can learn about creating a software company inside an industrial giant.

  • For Infrastructure & Operations Professionals

    REPORT: IoT Use Case Requirements Will Shape Your Need For 5G

    How To Gauge The Readiness Of 5G And Its Impact On Your Network Strategy

    February 9, 2018Michele Pelino, Andre Kindness, Dan Bieler

    Vendors and the media are spurring interest in the promise of 5G networks to enable enterprises to deploy internet of things (IoT)-enabled use cases requiring high bandwidth, ultra-low latency, and differentiated service characteristics. 5G network standards are still in development, and broad commercial deployments in selected metropolitan cities aren't likely to start until 2019. This report gives infrastructure and operations (I&O) stakeholders insight into where 5G networks can play a role in IoT initiatives and how to prepare for 5G network availability.

  • For Infrastructure & Operations Professionals

    REPORT: Extend IoT Smart Building Solutions To Transform The Workplace

    Look Beyond Efficiency For Opportunities To Enhance Worker Experience And Productivity

    February 1, 2018Michele Pelino, Andrew Hewitt

    Many firms starting digital transformations to spur business growth look at building management solutions enabled by the internet of things (IoT). Some initial benefits improve energy efficiency in power, lighting, and heating, ventilation, and air conditioning (HVAC) systems, but savvy digital business leaders look beyond bottom-line savings, using their facilities to support new top-line growth opportunities. This report helps infrastructure and operations (I&O) execs supporting these efforts to improve energy efficiency and employee productivity and transform the work environment. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Case Study: Use IoT To Transform Your Office Into A Smart Building

    Intel's Bangalore Building Conserves Energy, Improves Operational Efficiency, And Increases Employee Comfort

    February 1, 2018Michele Pelino, Andrew Hewitt

    With the introduction of workplace internet-of-things (IoT) technology, office buildings are increasingly a vital component to achieving business success. This report describes how Intel built its first smart building in Bangalore, India, and details the process, technology, and organizational roles participating in the deployment process. It identifies the benefits that Intel achieved, including energy savings and employee experience improvements, and provides infrastructure and operations (I&O) professionals with insights and best practices for implementing their own smart building transformation.

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