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Michele   Pelino

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Michele Pelino's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: IoT Professional Services

    Navigate A Fragmented Array Of Services Firms To Help Implement Your IoT-Enabled Processes

    October 18, 2017Michele Pelino, Bill Martorelli

    Infrastructure and operations (I&O) executives charged with supporting the creation and operation of connected processes in their companies face the formidable task of simplifying the implementation of hardware, software, infrastructure, and analytics technologies to address their internet-of-things (IoT) initiatives. Knowing they can't go it alone, these I&O leaders must choose from a fragmented and diverse array of services firms that can assist with planning, building, and running their IoT-enabled processes. To help I&O executives identify a shortlist of potential service providers, this report segments the landscape of services firms, based on functional capabilities to help enterprises deploy IoT-enabled processes, vertical market focus, and geographic reach.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: IoT Software Platforms

    September 27, 2017Michele Pelino, Christopher Voce

    Infrastructure and operations (I&O) executives must navigate a fragmented landscape of vendors and service providers, all positioning their products and solutions as internet-of-things (IoT) software platforms. Based on functional capabilities that include IoT use cases, vertical markets, deployment models, and geographic reach, this report segments the landscape to help I&O execs identify the solutions they need and shortlist potential vendors and service providers.

  • For Infrastructure & Operations Professionals

    REPORT: Improve Skills And Staffing For A Better Employee Experience

    Organization: The Workforce Enablement Playbook

    August 2, 2017 David K. Johnson, Michele Pelino

    Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) organizations must realign their skills and staffing, equipping themselves with more soft skills such as human-centered design and facilitation. This report helps I&O professionals and their firms identify the skill sets and qualities necessary to lead an employee experience transformation through technology within their own organizations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We're updating it now with our most recent Forrester Data survey results.

  • For Infrastructure & Operations Professionals

    REPORT: Pick The Right IoT Network Strategy

    Sorting Through The Latest Wireless Technologies And Choosing The Right Architecture To Connect IoT Devices

    June 14, 2017 Andre Kindness, Michele Pelino

    Network-connected sensors and actuators improve business operations and transform products. But internet-of-things (IoT) requirements stretch current enterprise networking technologies past their breaking points. Thus, a dizzying array of new low-power networking technologies has materialized. To help infrastructure and operations (I&O) professionals navigate this new landscape, this report defines a taxonomy of low-power transport technologies, provides an overview of the technologies in each category, and highlights the emergence of multibusiness networks.

  • For Infrastructure & Operations Professionals

    REPORT: Ten Best Practices From Early Adopters For IoT Software Platform Deployment

    May 9, 2017Michele Pelino

    Infrastructure and operations (I&O) pros whose firms seek to deploy smart, connected products for customers or deliver internet-of-things (IoT)-enhanced processes are looking to IoT software platforms to simplify the process of connecting, controlling, and capturing insights from IoT-enabled devices and to support the development of solutions. This report identifies 10 best practices that we've encountered from early pioneers to help I&O pros successfully identify, select, and implement IoT software platforms.

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