Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

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Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Print Bio

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Read Michele's blog posts

Previous Work Experience

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Research Coverage

Michele Pelino's Research

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For Infrastructure & Operations Professionals

REPORT: IoT Ignites Interest In Outcome-Based Pricing In Manufacturing

Alternative Pricing Models Are Worth Exploring Only When All Sides Agree On Key Metrics

February 8, 2019 Paul Miller, Michele Pelino

The internet of things (IoT) provides new visibility into the physical assets and outputs of business, making IoT projects well suited to support alternative contractual relationships, such as those designed around outcome-based or value-based pricing. This report helps infrastructure and operations (I&O) professionals who support engagements using IoT understand the implications of these projects, providing guidance on situations where alternative contractual relationships make sense — and where they don't.
For CIO Professionals

REPORT: Disruptive Innovations Are Happening In Every Industry

If Farmers Can Innovate, So Can You

December 12, 2018 James Staten, Michele Pelino

Every company is facing future digital disruption from peers and new market entrants that are leveraging technology chains to deliver disruptive new market innovations. Even old school industries like farming are seeing significant digital innovations. Companies are learning how they can leverage chains of existing and emerging technologies to dramatically improve physical processes and overcome environmental and biological shortcomings.
For Infrastructure & Operations Professionals

REPORT: The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018

The 14 Providers That Matter Most And How They Stack Up

December 4, 2018 Bill Martorelli, Michele Pelino

In our 27-criterion evaluation of global internet-of-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, Dimension Data, EY, HCL Technologies, IBM, Infosys, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.
For Infrastructure & Operations Professionals

REPORT: Smart City Platforms Enable The Insights-Driven City

Build A Foundation To Improve Operations And Citizen Experience

December 3, 2018 Jennifer Belissent, Ph.D., Michele Pelino

Cities leaders recognize the need to invest in infrastructure and applications to improve their operations, the services they provide constituents, and the overall experience of their citizens. New internet-of-things (IoT)-enabled solutions and platforms offer a wealth of options and two distinct paths to building a smart city. Becoming smart, however, isn't easy: City leaders must address the challenges of IoT-enabled initiatives to ensure success. This report offers guidance for infrastructure and operations (I&O) professionals on how to approach IoT-enabled initiatives and overcome potential challenges.
For CIO Professionals

REPORT: Predictions 2019: The Internet Of Things

IoT's Business Promise Persists After A Consumer Reckoning

November 6, 2018Michele Pelino, Frank E. Gillett, Julie A. Ask, Nigel Fenwick, Paul Miller, Dan Bieler, Bill Martorelli, Merritt Maxim

This report shares Forrester's 2019 predictions to help CIOs and their business counterparts tackle the rapidly changing internet-of-things (IoT) landscape to deliver and enable connected products and business processes.

For CIO Professionals

REPORT: Internet-Of-Things Heat Map 2018

Prioritize IoT Use Cases Based On Value To Your Company Operations

April 23, 2018Michele Pelino, Frank E. Gillett

CIOs face a daunting, fragmented array of internet-of-things (IoT) solutions to enhance operational efficiencies and enable personalized customer experiences. IoT use cases like building management, security, and surveillance apply to many firms; other use cases enhance operational processes; and still others address specialized needs in industries such as healthcare or industrial manufacturing. This report helps you determine which use cases might be relevant to your organization and evaluate the impact they have on your company's strategic business priorities.
For Infrastructure & Operations Professionals

REPORT: Improve Skills And Staffing For A Better Employee Experience

Organization: The Employee Experience Playbook

July 17, 2018 David K. Johnson, Michele Pelino

Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) organizations must realign their skills and staffing, equipping themselves with more soft skills such as empathy. This report helps I&O professionals and their firms identify the skill sets and qualities necessary to lead an employee experience (EX) transformation through technology within their own organizations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: TechRadar™: Internet Of Things, Q1 2016

Software Technologies For IoT Have Hit The Growth Phase, But Security And Standards Lag

January 25, 2016Michele Pelino, Frank E. Gillett

Firms are using Internet-connected sensors and actuators to improve business ops and transform products. But Internet of Things (IoT) technologies are diverse and immature — making it a struggle for infrastructure and operations (I&O) professionals to help their business execs take advantage of their transformational potential. To help, Forrester identified and investigated the 19 most important IoT technologies. This TechRadar report defines the current state, business value, and long-term prospects for each.
For CIO Professionals

REPORT: Mapping The Connected World

Software Control Of The Physical World Will Change Your Business

October 31, 2013 Christopher Mines, Michele Pelino

A technology revolution is brewing that uses sensors, networks, and analytics software to connect physical objects and infrastructure to computing systems, providing an unprecedented view into the status, location, and activities of products, assets, and people. By understanding the landscape of the connected world, business technology leaders can prepare their firms for the implications — positive and negative — of optimizing assets, differentiating products and services, and transforming customer relationships. In this report, we separate the hype from reality by mapping the landscape of the emerging connected world and analyzing the maturity of different industry sectors and applications.
For Infrastructure & Operations Professionals

REPORT: Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

December 4, 2014Michele Pelino

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce enablement strategy. Supporting the growing number and increasing diversity of mobile devices used for work is particularly challenging for infrastructure and operations (I&O) executives — and BYOD adds another wrinkle. While giving more employees autonomy in how they get work done increases their engagement, justifying the ongoing investment in BYOD programs requires I&O execs to capture the comprehensive costs, benefits, and impacts of their implementation across the corporation. Although many I&O pros are currently developing BYOD programs, our interviews with I&O execs indicate that often they have not captured the end-to-end benefits, costs, and impacts. This report helps you clear that hurdle and contains a comprehensive list of benefit and cost categories associated with deploying a BYOD program; it also highlights examples of the positive impacts your BYOD program can have throughout the organization. This report was originally published on October 23, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy.