Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Michele is a member of Forrester's infrastructure and operations research team. Her expertise focuses on internet of things (IoT) platforms, services, applications, and vendors, as well as 5G networks, edge computing solutions, automation technologies, and location-based services to extend IoT deployment among enterprises in many vertical markets. Michele's IoT research spans IoT software platforms; IoT services, devices, and technologies; IoT applications in smart buildings, smart cities, sustainability, environmental monitoring, supply chain, and fleet management; IoT solutions in retail, healthcare, manufacturing, transportation, and logistics; and IoT use cases to enable IT, operations, employee experience, and customer support. Her research also focuses on 5G networks, edge computing, automation, and enterprise mobility initiatives that extend IoT solution deployment.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT platforms, services, applications, and solutions and determining the impact of IoT solutions on infrastructure, operations, employee experience, and customer support. Michele also guides clients by providing insight into IoT solutions to enable smart buildings, smart cities, sustainability, and industry IoT use cases in retail, healthcare, manufacturing, transportation, logistics, telecommunications, and industrial environments. She also focuses on strategic issues facing enterprise stakeholders and the telecom industry, gauging the effect of new competitors, new business models, and new technologies, including IoT solutions, 5G networks, edge strategies, and location services.

Previous Work Experience

Michele has more than 20 years of professional experience focusing on IoT solutions, enterprise mobility, and the telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a BA from St. Mary's College of Maryland.

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Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Read Read Michele's blog posts

Previous Work Experience

Education

Michele has an MBA from Boston University. She also holds a BA from St. Mary's College of Maryland.

Research Coverage

Michele Pelino's Research

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For Infrastructure & Operations Professionals

REPORT: How 5G And Edge Computing Advance IoT Value

This Dynamic Duo Dramatically Expands IoT Insights And Speed

July 31, 2020Michele Pelino, James Staten

5G networks promise exponential bandwidth and ultra-low latency to edge computing solutions that empower near-real-time insights gained from business systems built on internet of things (IoT) technologies. This report highlights the benefits that infrastructure and operations (I&O) professionals at companies like yours are achieving when partnering 5G cellular and private networks with edge computing services. The capabilities of these combined services provide strong IoT data empowerment that drives net-new business value. We also identify issues that you’ll need to address during deployment of these 5G-enabled edge use cases.
For Infrastructure & Operations Professionals

REPORT: IoT Solutions Transform Smart Buildings Into Strategic Productivity Assets

Extend Opportunities Beyond Efficiency To Include Enhancing Worker Experience

May 12, 2020Michele Pelino, Andrew Hewitt

Many firms are deploying building management solutions enabled by the internet of things (IoT) to achieve operational and strategic goals. Initial benefits often focus on improving energy efficiency in power; lighting; and heating, ventilation, and air conditioning (HVAC) systems. However, savvy digital business leaders look beyond bottom-line savings, using their facilities to contribute to new top-line growth opportunities. This report helps infrastructure and operations (I&O) execs support these efforts to improve energy efficiency and employee productivity and transform the work environment. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: Forrester Infographic: Differentiate Employee Experience In Smart Building Environments

April 17, 2020 Andrew Hewitt, Michele Pelino, Merritt Maxim

As the importance of employee experience (EX) grows, where you work matters even more. Today's workplace is undergoing a renaissance of new digitally connected technologies designed to improve employee productivity and engagement. This infographic walks infrastructure and operations (I&O) professionals through the daily journey of an employee in this modern workplace and offers best practices for deploying, managing, and securing the connected office environment.
For Infrastructure & Operations Professionals

REPORT: IoT Connectivity: Align The Wide Array Of Options With Your Requirements

An Overview Of The Low-Power Wireless Technology Choices Augmenting Today's Networks

February 26, 2020 Andre Kindness, Michele Pelino

Network-connected sensors and actuators improve business operations and transform products. But internet-of-things (IoT) requirements stretch traditional enterprise wireless technologies past their breaking points. A dizzying array of low-power networking technologies have emerged over the past five years. Infrastructure and operations (I&O) professionals can navigate this new landscape using this report, which defines a taxonomy of low-power transport technologies, provides an overview of the technologies in each category, and highlights the emergence of multibusiness networks.
For CIO Professionals

REPORT: Now Tech: IoT Consultancies In Asia Pacific, Q1 2020

Forrester's Overview Of 19 Internet Of Things Service Providers In Asia Pacific

January 17, 2020 Achim Granzen, Michele Pelino

You can use internet of things (IoT) consultancies to achieve operational excellence (smart industry), secure and improve infrastructure (smart infrastructure), and improve customer experience (smart consumer services). But to realize these benefits, you'll first have to select from a diverse set of providers in Asia Pacific (AP) that vary by size, functionality, geography, and vertical market focus. CIOs in AP should use this report to understand the value they can expect from an IoT consultancy and select one based on its breadth of services.

For Infrastructure & Operations Professionals

REPORT: Internet-Of-Things Heat Maps For Operational Excellence, 2019

Deploy IoT Use Cases Based On Value To Your Company Operations

July 10, 2019Michele Pelino

A fragmented array of internet-of-things (IoT) solutions enhance operational efficiencies and enable personalized customer experience in enterprises across vertical markets. IoT use cases such as facility management, security, and surveillance apply to many firms. Other use cases enhance operational processes, and still others address specialized needs in industries such as healthcare or industrial manufacturing. Infrastructure and operations (I&O) executives must collaborate with their business partners to identify IoT use case priorities and deployment momentum across the organization. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: Improve Skills And Staffing For A Better Employee Experience

Organization: The Employee Experience Playbook

July 17, 2018 David Johnson, Michele Pelino

Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) organizations must realign their skills and staffing, equipping themselves with more soft skills such as empathy. This report helps I&O professionals and their firms identify the skill sets and qualities necessary to lead an employee experience (EX) transformation through technology within their own organizations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: TechRadar™: Internet Of Things, Q1 2016

Software Technologies For IoT Have Hit The Growth Phase, But Security And Standards Lag

January 25, 2016Michele Pelino, Frank Gillett

Firms are using Internet-connected sensors and actuators to improve business ops and transform products. But Internet of Things (IoT) technologies are diverse and immature — making it a struggle for infrastructure and operations (I&O) professionals to help their business execs take advantage of their transformational potential. To help, Forrester identified and investigated the 19 most important IoT technologies. This TechRadar report defines the current state, business value, and long-term prospects for each.
For Infrastructure & Operations Professionals

REPORT: IoT Solutions Transform Smart Buildings Into Strategic Productivity Assets

Extend Opportunities Beyond Efficiency To Include Enhancing Worker Experience

May 12, 2020Michele Pelino, Andrew Hewitt

Many firms are deploying building management solutions enabled by the internet of things (IoT) to achieve operational and strategic goals. Initial benefits often focus on improving energy efficiency in power; lighting; and heating, ventilation, and air conditioning (HVAC) systems. However, savvy digital business leaders look beyond bottom-line savings, using their facilities to contribute to new top-line growth opportunities. This report helps infrastructure and operations (I&O) execs support these efforts to improve energy efficiency and employee productivity and transform the work environment. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

December 4, 2014Michele Pelino

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce enablement strategy. Supporting the growing number and increasing diversity of mobile devices used for work is particularly challenging for infrastructure and operations (I&O) executives — and BYOD adds another wrinkle. While giving more employees autonomy in how they get work done increases their engagement, justifying the ongoing investment in BYOD programs requires I&O execs to capture the comprehensive costs, benefits, and impacts of their implementation across the corporation. Although many I&O pros are currently developing BYOD programs, our interviews with I&O execs indicate that often they have not captured the end-to-end benefits, costs, and impacts. This report helps you clear that hurdle and contains a comprehensive list of benefit and cost categories associated with deploying a BYOD program; it also highlights examples of the positive impacts your BYOD program can have throughout the organization. This report was originally published on October 23, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy.