Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Read Michele's blog posts

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on Internet of Things (IoT) platforms, technologies, applications, and vendors, as well as enterprise mobility, mobile device application adoption, and bring-your-own-device (BYOD) initiatives. Michele's research spans IoT software platforms and technologies; machine-to-machine (M2M) devices; IoT applications in retail, healthcare, manufacturing, and transportation; and IoT impacts on customer experience, IT, and operations. Her enterprise mobility research focuses on BYOD strategy, location-based services, mobile devices and applications, 5G technologies, workforce segmentation, and mobile device life-cycle solutions.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT technologies and applications, and the impact of IoT solutions on infrastructure, operations, and customer experience. Michele also guides clients by providing insight into enterprise mobility strategy development, mobile device and application momentum, and BYOD programs. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitors, new business models, and new technologies including IoT solutions, M2M devices, location services, and 5G networks.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the enterprise mobility and telecommunications industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, she was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Print Bio

Michele Pelino

Principal Analyst Serving Infrastructure & Operations Professionals

Read Michele's blog posts

Previous Work Experience

Education

Michele has an MBA from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Research Coverage

Michele Pelino's Research

Most RecentMost Popular

For CIO Professionals

REPORT: Predictions 2019: The Internet Of Things

IoT's Business Promise Persists After A Consumer Reckoning

November 6, 2018Michele Pelino, Frank E. Gillett, Julie A. Ask, Nigel Fenwick, Paul Miller, Dan Bieler, Bill Martorelli, Merritt Maxim

This report shares Forrester's 2019 predictions to help CIOs and their business counterparts tackle the rapidly changing internet-of-things (IoT) landscape to deliver and enable connected products and business processes.
For Infrastructure & Operations Professionals

REPORT: Evaluate Industrial IoT Software Platform Pricing Models To Ensure Long-Term Fit

Simple Subscriptions Are Still Most Popular — But Newer Options May Prove More Enticing

November 2, 2018Michele Pelino, Paul Miller

Industrial internet-of-things (IIoT) software platforms address use cases for very large numbers of connected devices. At this scale, minor differences in unit price can make all the difference. We surveyed vendors from the recent Forrester Wave™ evaluation of IIoT software platforms to categorize the range of pricing models they employ and help infrastructure and operations (I&O) professionals make the right choice.
For CIO Professionals

REPORT: Forrester Analytics: Internet-Of-Things Spending Forecast, 2017 To 2023 (Global)

ForecastView Document

October 3, 2018 Jennifer Adams, Frank E. Gillett, Michele Pelino

The internet of things (IoT) connects the physical world to the digital world by networking devices to monitor, collect, and analyze data while driving valuable insights. IoT-enabled solutions are helping enterprises transform business processes and operations. The IoT landscape continues to change rapidly as advances in software, hardware, and sensors continue to revolutionize IoT offerings. Our forecast breaks out global IoT market growth by region, 11 use cases, and 12 industry segments.
For Infrastructure & Operations Professionals

REPORT: The Forrester Wave™: Industrial IoT Software Platforms, Q3 2018

The 15 Providers That Matter Most And How They Stack Up

August 9, 2018 Paul Miller, Michele Pelino

In our 24-criteria evaluation of industrial internet-of-things (IIoT) software platform providers, we identified the 15 most significant — Amazon Web Services (AWS), Atos, Bosch, C3 IoT, Cisco, GE Digital, Hitachi, IBM, Microsoft, Oracle, PTC, SAP, Schneider Electric, Siemens, and Software AG — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.
For Infrastructure & Operations Professionals

REPORT: Improve Skills And Staffing For A Better Employee Experience

Organization: The Employee Experience Playbook

July 17, 2018 David K. Johnson, Michele Pelino

Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) organizations must realign their skills and staffing, equipping themselves with more soft skills such as empathy. This report helps I&O professionals and their firms identify the skill sets and qualities necessary to lead an employee experience (EX) transformation through technology within their own organizations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

For CIO Professionals

REPORT: Internet-Of-Things Heat Map 2018

Prioritize IoT Use Cases Based On Value To Your Company Operations

April 23, 2018Michele Pelino, Frank E. Gillett

CIOs face a daunting, fragmented array of internet-of-things (IoT) solutions to enhance operational efficiencies and enable personalized customer experiences. IoT use cases like building management, security, and surveillance apply to many firms; other use cases enhance operational processes; and still others address specialized needs in industries such as healthcare or industrial manufacturing. This report helps you determine which use cases might be relevant to your organization and evaluate the impact they have on your company's strategic business priorities.
For Infrastructure & Operations Professionals

REPORT: TechRadar™: Internet Of Things, Q1 2016

Software Technologies For IoT Have Hit The Growth Phase, But Security And Standards Lag

January 25, 2016Michele Pelino, Frank E. Gillett

Firms are using Internet-connected sensors and actuators to improve business ops and transform products. But Internet of Things (IoT) technologies are diverse and immature — making it a struggle for infrastructure and operations (I&O) professionals to help their business execs take advantage of their transformational potential. To help, Forrester identified and investigated the 19 most important IoT technologies. This TechRadar report defines the current state, business value, and long-term prospects for each.
For Infrastructure & Operations Professionals

REPORT: Improve Skills And Staffing For A Better Employee Experience

Organization: The Employee Experience Playbook

July 17, 2018 David K. Johnson, Michele Pelino

Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) organizations must realign their skills and staffing, equipping themselves with more soft skills such as empathy. This report helps I&O professionals and their firms identify the skill sets and qualities necessary to lead an employee experience (EX) transformation through technology within their own organizations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

December 4, 2014Michele Pelino

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce enablement strategy. Supporting the growing number and increasing diversity of mobile devices used for work is particularly challenging for infrastructure and operations (I&O) executives — and BYOD adds another wrinkle. While giving more employees autonomy in how they get work done increases their engagement, justifying the ongoing investment in BYOD programs requires I&O execs to capture the comprehensive costs, benefits, and impacts of their implementation across the corporation. Although many I&O pros are currently developing BYOD programs, our interviews with I&O execs indicate that often they have not captured the end-to-end benefits, costs, and impacts. This report helps you clear that hurdle and contains a comprehensive list of benefit and cost categories associated with deploying a BYOD program; it also highlights examples of the positive impacts your BYOD program can have throughout the organization. This report was originally published on October 23, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy.
For CIO Professionals

REPORT: Mapping The Connected World

Software Control Of The Physical World Will Change Your Business

October 31, 2013 Christopher Mines, Michele Pelino

A technology revolution is brewing that uses sensors, networks, and analytics software to connect physical objects and infrastructure to computing systems, providing an unprecedented view into the status, location, and activities of products, assets, and people. By understanding the landscape of the connected world, business technology leaders can prepare their firms for the implications — positive and negative — of optimizing assets, differentiating products and services, and transforming customer relationships. In this report, we separate the hype from reality by mapping the landscape of the emerging connected world and analyzing the maturity of different industry sectors and applications.