Latest Research

  • For Enterprise Architecture Professionals

    REPORT: Now Tech: Information Archiving, Q4 2018

    Forrester's Overview Of 24 Information Archiving Providers

    December 7, 2018 Cheryl McKinnon

    You can use information archiving platforms to meet information governance and compliance requirements, speed responses to investigations, and build a foundation for analytics on structured and unstructured data. But to achieve these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architecture (EA) professionals should use Forrester's Now Tech report to understand the value they can expect from an archiving provider and select vendors that best fit their requirements.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester New Wave™: SaaS Marketplaces, Q4 2018

    The Eight Providers That Matter Most And How They Stack Up

    December 6, 2018 Liz Herbert

    In Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web Services (AWS), Microsoft, Salesforce, SAP, and ServiceNow — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Applications buyers can use this review to select the right partner for their software sourcing needs.

  • For Customer Experience Professionals

    REPORT: Establish A CX Measurement Program In Seven Steps

    Beginner Level: Measurement Practices For CX Transformation

    November 29, 2018 Faith Adams, Maxie Schmidt-Subramanian

    Customer experience (CX) transformation requires companies to quantify the quality of experiences and their link to the organization's overall metrics. To do this, CX leaders need to establish robust measurement practices, but for most firms, that's a tall order. This report describes how to establish an effective measurement program and use it to power a CX transformation. It also links to additional reports that provide more depth for when you're ready to evolve your measurement competency to the intermediate level. Forrester refreshes this report regularly based on new research.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Continuous Delivery And Release Automation, Q4 2018

    The 15 Providers That Matter Most And How They Stack Up

    November 26, 2018 Charles Betz

    In our 26-criterion evaluation of continuous delivery and release automation (CDRA) offerings, we identified the 15 most significant ones — Atlassian, CA Technologies, Chef, CircleCI, CloudBees, Electric Cloud, Flexagon, GitLab, IBM, Inedo, Micro Focus, Microsoft, Octopus Deploy, Puppet, and XebiaLabs — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Security & Risk Professionals

    REPORT: New Tech: GDPR And Privacy Management Software, Q4 2018

    Tools And Technology: The Data Security And Privacy Playbook

    November 20, 2018 Enza Iannopollo

    The EU's General Data Protection Regulation (GDPR) is the most dramatic change in data protection and governance in the last 20 years — and jurisdictions around the world are using it as a model for their own regulations. This report presents a review of the emerging vendors in the GDPR compliance and privacy management software market. Security, privacy, and other risk professionals should use it to understand the capabilities within major market segments and to inform their technology strategies.

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