Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Use Apps Ecosystems: Advance Transformation

    Leverage Retail Apps Ecosystems To Accelerate Transformation

    October 15, 2018 George Lawrie

    We've all heard about microservices and the flexibility they confer in reconfiguring business processes. But how might you orchestrate all the services and parties for a back-to-back order that you capture online but source from China? How will you manage the exception message from your customs clearance agent? How will that roll-back to the order and original customer? In this report, we show how applications ecosystems can help application development and delivery (AD&D) professionals in retail deliver customer-centric differentiation from their network of suppliers, carriers, and sources of insight.

  • For Enterprise Architecture Professionals

    REPORT: Now Tech: Content Platforms, Q3 2018

    Forrester's Overview Of 37 Content Platform Providers

    September 26, 2018 Cheryl McKinnon

    You can use a content platform to deliver content and process-centric apps as part of a digital business initiative, to modernize your enterprise content (ECM) strategy, or as part of an overall cloud strategy. But to get these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architecture (EA) pros should use Forrester's Now Tech report to understand the value they can expect from a content platform provider and select vendors based on capabilities and deployment models.

  • For Application Development & Delivery Professionals

    REPORT: New Tech: Natural Language Generation (NLG) Technologies, Q3 2018

    Forrester's Landscape Overview Of 12 Providers

    September 24, 2018 Boris Evelson, Christian Austin

    A picture isn't always worth a thousand words. Even with the slickest dashboards, clients ask us, "Can't somebody just explain what the numbers mean to an executive?" Further, a human can't possibly scan through thousands of documents, categorize them, and write summaries of each. Different use case, but same problem. These are just some of the use cases for emerging natural language generation (NLG) technology. This report for AD&D pros outlines this nascent market, featuring 12 vendors with native capabilities and multiple established vendors offering NLG.

  • For Infrastructure & Operations Professionals

    REPORT: The Nuanced World Of Cloud Adoption In Canada

    September 18, 2018 Lauren E. Nelson

    Infrastructure and operations (I&O) professionals shouldn't judge North American cloud adoption by the US marketplace alone. Canadian cloud adoption is strong and gaining momentum with the entrance of the cloud giants over the past few years. Their presence is concentrated in Eastern Canada, leaving Western Canada challenged with significant latency to access these facilities while still meeting difficult compliance regulations. This report covers current cloud adoption rates, defines challenges faced by Western provinces, and highlights some of the most innovative cloud use cases in Canada.

  • For Customer Insights Professionals

    REPORT: Deep Learning: The Start Of An AI Revolution For Customer Insights Professionals

    Continuous Improvement: The Customer Analytics Playbook

    September 6, 2018 Brandon Purcell, Mike Gualtieri, Diego Lo Giudice

    Deep learning is the start of a revolution. A revolution because it allows enterprises to create predictive models with uncanny accuracy on image, voice, and natural language data that was previously impossible to analyze. A revolution because the internet giants have all embraced it as a core part of their go-forward AI strategy. And, finally, a revolution because it has only just begun, but over the next three to five years it will disrupt customer insights (CI) pros in their mission to understand their customers. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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