For Application Development & Delivery Professionals
Organization: The Contact Centers For Customer Service Playbook
Contact center applications frequently require special service levels — such as uptime, performance, and scale — that exceed typical requirements for enterprise applications. Configuring...
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For Infrastructure & Operations Professionals
This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders developing a communications and collaboration infrastructure (CCI) strategic plan. Developing such a plan...
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