Founded in 1975, Microsoft (NASDAQ: MSFT) provides a variety of products and services worldwide including the Windows operating systems for PCs, MS Office software, Xbox game consoles, and Dynamics business applications for ERP and CRM. Based in Redmond, Wash., US.

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70 results in Reports

  • Microsoft
  • Tech Sector Economics
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: Collaborative Work Management For The Enterprise

    Serving Customers Requires Tools That Work The Way Users Work

    When the customer is the central focus of a company's strategy, its employees must work together more efficiently. Every day, employees focus their activities on helping their companies win, serve,...

    • For Enterprise Architecture Professionals

      Report:Market Overview: Information Archiving, Q2 2015

      Innovative Vendors Move Beyond Just Compliance To Become Sources Of Insights And Corporate Memory

      Enterprise architects, in many regulated industries, are refreshing their approach to information archiving. As newer, innovative vendors are assessed, enterprise architecture (EA) professionals must...

      • Downloads: 244
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Enterprise Business Intelligence Platforms, Q1 2015

      The Top BI Vendors That Matter Most And How They Stack Up

      In Forrester's 60-criteria evaluation of enterprise business intelligence (BI) platform vendors, we identified the 11 most significant software providers — IBM, Information Builders, Microsoft,...

      • Downloads: 686
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

      Salesforce And Microsoft Lead A Mature Field Of Vendors

      In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

      • Downloads: 399
    • For Application Development & Delivery Professionals

      Report:The Unified Communications Framework For Voice Integration

      Increase Adoption, Decrease Costs, And Improve Customer Experiences

      Expanding enterprise unified communications (UC) capabilities improves the ability to win, retain, and serve customers so it's important to tackle the barriers to adoption. Users may use alternative...

      • Downloads: 194
    • For Infrastructure & Operations Professionals

      Report:How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

      Benchmarks: The Workforce Enablement Playbook

      Infrastructure and operations (I&O) leaders planning their budgets for 2015 and beyond face a daunting challenge: within their constrained I&O budget, they must find ways to divert investments from...

      • Downloads: 751
    • For Application Development & Delivery Professionals

      Report:Shift Your Expectations Of SharePoint

      This data chart details the full results of Forrester's Q3 2014 Global SharePoint Usage Online Survey. The results show that Microsoft's drive to move SharePoint users to the cloud is working, but...

      • Downloads: 67
    • For Enterprise Architecture Professionals

      Report:Five Key Trends That Are Shaping How We Manage Enterprise Content

      Landscape Report: Content Management Playbook

      This updated landscape report, part of the Content Management playbook, identifies the current inflection points in the enterprise content management (ECM) market. Five key trends are shaping how...

      • Downloads: 1298
    • For Infrastructure & Operations Professionals

      Report:The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

      The 11 Providers That Matter Most And How They Stack Up

      In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

      • Downloads: 644
    • For Sourcing & Vendor Management Professionals

      Report:Brief: Rethink Your Microsoft Licensing Strategy

      Microsoft's Office 365 ProPlus Subscription Product Fundamentally Changes Enterprises' Software Assurance Decision

      Sourcing professionals who are considering renewing or signing a Microsoft enterprise agreement (EA) in the next few months need to re-evaluate their plans, now that Microsoft has fundamentally...

      • Downloads: 320
    • For Application Development & Delivery Professionals

      Report:Microsoft Ascending

      In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture

      When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

      • Downloads: 307
    • For CIO Professionals

      Report:Brief: Microsoft Office Crosses The Cloud Rubicon

      The Focus Is On Business Agility, And Here's Why It Matters

      Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

      • Downloads: 318
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

      Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations

      In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Kana Enterprise, Microsoft, Moxie...

      • Downloads: 1050
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

      Due Diligence Required: These Vendors Are Great At Supporting Small And Midsize Teams

      In Forrester's 84-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Kana...

      • Downloads: 480
    • For Enterprise Architecture Professionals

      Report:Brief: Major Players Are Targeting The Chinese Cloud Market For Core Business Apps

      From early 2013 through January 2014, several major global and Chinese players in the mission-critical enterprise application software market — such as Infor, Kingdee, SAP, and Yonyou —...

      • Downloads: 175
    • For Infrastructure & Operations Professionals

      Report:Strategic Benchmarks 2014: Server Virtualization

      Infrastructure and operations (I&O) executives and their engineering teams often ask Forrester two questions about server virtualization: Have we virtualized as many workloads as our peers, and how...

      • Downloads: 456
    • For Application Development & Delivery Professionals

      Report:Navigate The Future Of CRM In 2014

      The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

      • Downloads: 951
    • For Application Development & Delivery Professionals

      Report:Are You Ready For SharePoint's Big Pivot?

      What You Need To Know To Make The Shift To SharePoint 2013

      With the latest release of SharePoint in early 2013, Microsoft pivots in earnest from conventional software to subscription cloud services. Among SharePoint releases, the 2013 edition carries big...

      • Downloads: 431
    • For Infrastructure & Operations Professionals

      Report:Predictions 2014: Mobility And Computing Technologies In The Age Of The Customer

      Six Meta-Trends That Will Influence How You Ensure That Employees Have Access To The Right Technology In 2014 And Beyond

      In 2013, infrastructure and operations (I&O) professionals saw increased mobility and diversity in the technology that employees could use for their jobs get thrust into the forefront. In 2014, I&O...

      • Downloads: 794
    • For CIO Professionals

      Report:Market Overview: Hosted Collaboration Services Providers

      Alternatives To Google Apps And Microsoft Office 365 Emerge

      Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

      • Downloads: 509
    • For CIO Professionals

      Report:2016: Google Apps And Office 365

      Content, Mobile Support, And Ecosystems Will Define Success

      Sixty-five percent of software decision-makers tell us they plan to use or already have begun using collaboration software-as-a-service (SaaS). Fueling a lot of this interest is the availability of...

      • Downloads: 777
    • For Sourcing & Vendor Management Professionals

      Report:Let's Clear Up The "Indirect Access" Mess

      Systems Of Engagement Will Cause Unexpected Software Costs Unless Buyers Take Action To Clarify Their License Agreements

      Forrester sees an increase in questions from clients about licensing disputes caused by so called "indirect access" scenarios. In these cases, software sales teams have told clients that they are...

      • Downloads: 156
    • For CIO Professionals

      Report:SharePoint: Solid In The Enterprise, But Missing The Mobile Shift

      This data chart details the full results of Forrester's August 2013 Global SharePoint Usage Online Survey. The results show that SharePoint continues to make slow progress on the transition to cloud...

      • Downloads: 61
    • For CIO Professionals

      Report:Market Update: Office 2013 And Productivity Suite Alternatives

      Office 2010 Is Dominant, But Most Firms Plan To Upgrade

      At home and at work, people overwhelmingly use Microsoft Office. Yet Forrester continues to receive questions about office productivity tool options. So, we recently surveyed 155 IT decision-makers...

      • Downloads: 359
    • For CIO Professionals

      Report:The Forrester Wave™: Desktop Videoconferencing, Q3 2013

      Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo

      There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria...

      • Downloads: 659