Milan Hanson

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Milan specializes in all manner of application performance management: its tools, techniques, and implications for the industry. He leads Forrester's research in IT operations management, covering technology innovation research. Milan guides clients beyond traditional management of internal technology and users, to embrace an outside-in view of IT based on additionally measuring and managing the end customer's experience. He also helps Infrastructure & Operations (I&O) teams shift their focus from reactive IT operations management to real-time business insights.

Milan covers the topics of application performance management, digital intelligence, BT monitoring, I&O predictive analytics, APM (end-to-end), mobile APM, service/system monitoring, ecosystem monitoring, collaborative operations management, problem management, and event management/correlation/root-cause analysis.

Previous Work Experience

Milan came to Forrester after decades at HP and CA Technologies in network, system, and application management. Over the years Milan spent time in code development, quality, processes, marketing, technical marketing, sales, partner services, and management to gain a well-rounded view of the IT business and its many players.


Milan earned a bachelor's degree in computer science from Colorado State University and ITIL foundation certification via EXIN. He is also a fierce student of journalism, leading to an unquenchable thirst for things to learn and write about.

Milan Hanson's Research

  • For Infrastructure & Operations Professionals

    Report: Best Practices: Strategies For Making The Crucial Shift To DevSecOps

    Cybersecurity needs help from infrastructure and operations (I&O) teams. Threats are evolving faster than ever and becoming increasingly sophisticated. Consumers drive shorter release cycles by ...

  • For Infrastructure & Operations Professionals

    Report: Case Study: Black Friday Drives BT Transformation At Dixons Carphone

    Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping se...

  • For Infrastructure & Operations Professionals

    Report: DevOps Will Drive Open Source APM

    Open source software (OSS) is surging in application development circles, but proprietary solutions continue to dominate in application performance management (APM) used within infrastructure an...

  • For Infrastructure & Operations Professionals

    Report: Five Steps To Reinforce And Harden Application Security

    Today's cybercriminals are highly skilled, resourceful, and determined. Vulnerabilities such as web server misconfigurations or components that include known vulnerabilities give cybercriminals ...

  • For Infrastructure & Operations Professionals

    Report: ChatOps: The Missing Ingredient To Improve Customer Experience

    Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted ...

View all of Milan Hanson's Research

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