Milan Hanson

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Milan specializes in all manner of application performance management: its tools, techniques, and implications for the industry. He leads Forrester's research in IT operations management, covering technology innovation research. Milan guides clients beyond traditional management of internal technology and users, to embrace an outside-in view of IT based on additionally measuring and managing the end customer's experience. He also helps Infrastructure & Operations (I&O) teams shift their focus from reactive IT operations management to real-time business insights.

Milan covers the topics of application performance management, digital intelligence, BT monitoring, I&O predictive analytics, APM (end-to-end), mobile APM, service/system monitoring, ecosystem monitoring, collaborative operations management, problem management, and event management/correlation/root-cause analysis.

Previous Work Experience

Milan came to Forrester after decades at HP and CA Technologies in network, system, and application management. Over the years Milan spent time in code development, quality, processes, marketing, technical marketing, sales, partner services, and management to gain a well-rounded view of the IT business and its many players.


Milan earned a bachelor's degree in computer science from Colorado State University and ITIL foundation certification via EXIN. He is also a fierce student of journalism, leading to an unquenchable thirst for things to learn and write about.

Milan Hanson's Research

  • For Infrastructure & Operations Professionals

    Report: DevOps Will Drive Open Source APM

    Open source software (OSS) is surging in application development circles, but proprietary solutions continue to dominate in application performance management (APM) used within infrastructure an...

  • For Infrastructure & Operations Professionals

    Report: Five Steps To Reinforce And Harden Application Security

    Today's cybercriminals are highly skilled, resourceful, and determined. Vulnerabilities such as web server misconfigurations or components that include known vulnerabilities give cybercriminals ...

  • For Infrastructure & Operations Professionals

    Report: ChatOps: The Missing Ingredient To Improve Customer Experience

    Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted ...

  • For Infrastructure & Operations Professionals

    Report: BT Analytics Helps You Win In The Age Of The Customer

    The age of the customer and customer obsession present infrastructure and operations (I&O) pros with the twin challenges of growing technology complexity and a drastically altered customer focus...

  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Application Performance Management, Q3 2016

    In our 28-criteria evaluation of application performance management (APM) solutions, we identified the 14 most significant vendors — AppDynamics, AppNeta, BMC Software, CA Technologies, Dell, Dy...

View all of Milan Hanson's Research

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