Mobile Device Management

The proliferation of both employer- and employee-owned mobile devices in the workplace presents new challenges for IT management and security. The variety of devices, operating systems, and apps — many of which may conflict with existing organizational standards — requires new configuration, reporting, and support capabilities.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Unified Endpoint Management, Q4 2018

    The 12 Providers That Matter Most And How They Stack Up

    November 20, 2018 Andrew Hewitt, Chris Sherman

    In our 28-criterion evaluation of unified endpoint management (UEM) providers, we identified the 12 most significant ones — BlackBerry, Cisco, Citrix Systems, IBM, Ivanti, Jamf, Kaspersky Lab, Matrix42, Microsoft, MobileIron, Sophos, and VMware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Industry Spotlight: Improving Employee Mobility In Financial Services

    Do Right By Your Regulations, But Don't Forget About Employee Experience

    November 1, 2018 Andrew Hewitt

    Mobile infrastructure and operations (I&O) teams in financial services firms face the daunting task of creating productive mobile experiences for employees while also navigating the unique security and compliance requirements of their industry. All too often, financial services teams commit too heavily to compliance at the expense of employee productivity. This report helps lay a baseline for regulatory compliance and suggests ways that I&O teams can improve mobile experience for certain groups.

  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Unified Endpoint Management, Q2 2018

    Forrester's Overview Of 19 UEM Providers

    June 28, 2018 Andrew Hewitt

    Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to more simply manage a diverse set of employee technologies, resulting in improved employee experiences, security, and business agility. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. I&O professionals should use Forrester's Now Tech report to understand the value they can expect from a UEM provider and to select vendors based on size and functionality.

  • For Infrastructure & Operations Professionals

    REPORT: Bridge Your Enterprise Mobile Strategy To Partners And Contractors

    Grant Broader Access To Applications Without Mobile Device Management

    May 15, 2018 Andrew Hewitt

    Employees aren't the only group that needs enterprise mobile support. Your business' growth depends on constituencies outside your workforce, such as contractors and other B2B partners — and you need a way to safely expand the scope of your enterprise mobile efforts to reach them. Traditional tools that infrastructure and operations (I&O) uses to secure access to mobile apps, such as mobile device management (MDM), can't effectively help here. This report helps I&O leaders expand the scope of their mobile transformation using an app-centric approach.

  • For Infrastructure & Operations Professionals

    REPORT: Unified Endpoint Management (UEM) Finally Arrives

    Modernize Your Management Strategy To Improve Employee Experience

    January 18, 2018 David K. Johnson, Andrew Hewitt

    Employees expect infrastructure and operations (I&O) pros to deliver a productive experience across all their devices and apps — regardless of whether they're using mobile devices or PCs. While most companies manage their PCs and mobile devices with separate management tools, it's now possible to consolidate and use enterprise mobility management (EMM) as the primary tool to manage employee technology. This report explains how the UEM model offers a better experience for I&O pros and employees and contains best practices for modernizing your approach. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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