Mobile Marketing

Integral to multichannel marketing strategy, mobile marketing content is delivered through a range of technologies and designed specifically to be viewed on smartphones. Mobile marketing includes, but is not limited to, mobile display advertising (in-app and on-website), mobile search (paid and organic), location-based services (LBS), short message service (SMS), quick response (QR) and scannable barcodes, augmented reality (AR), loyalty programs, and customer relationship management.

Latest Research

  • For eBusiness & Channel Strategy Professionals

    REPORT: RCS: More Myth Than Magic — For Now

    RCS Could Accelerate Convergence Of Notifications And Conversations

    October 15, 2018 Julie A. Ask, Mike Chirokas

    Notifications simplify experiences for consumers by allowing brands to push out text, images, files, app fragments, and more based on real-time context. However, the only fully interoperable messaging available today is SMS, which has limited functionality, compared with platforms such as Apple's iMessage or Facebook's Messenger. Google is pursuing a fully interoperable standard in rich communication service (RCS), which would offer a comparable feature set, but many obstacles stand in its way. This report outlines the potential of RCS for digital business professionals.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Notifications: Build Your Best Practices

    A Step-By-Step Guide To Notification Excellence

    September 28, 2018 Julie A. Ask

    Digital business professionals can learn how to master notifications in part by benchmarking competitors and other leaders. A pure "monkey see, monkey do" philosophy will fall short. Digital business professionals must put processes, people, and technology in place to build their own best practices to win in customers' moments with notifications.

  • For Customer Experience Professionals

    REPORT: Your App Evokes These Emotions, But You Don't Know It

    Digital Interactions On Apps And Websites Trigger Customer Emotions Too

    July 16, 2018 Amit Bhatia

    The role of emotion in customer experience (CX) is long proven. Positive emotions improve CX, driving revenue growth; negative emotions do the opposite. Given this and the fact that many experiences today are digital, clients often ask us what digital triggers of specific emotions look like. To make the idea of digital interactions triggering emotions more tangible for CX professionals, this report showcases examples from websites and apps that evoke the top emotions that influence CX globally.

  • For B2C Marketing Professionals

    REPORT: Forrester Analytics: Mobile Advertising Forecast, 2017 To 2022 (Europe)

    ForecastView Document

    July 13, 2018 Brandon Verblow, Meenakshi Tiwari

    Mobile is the preferred device for consumers on the go, which makes it a crucial tool for marketers who want to influence their target group. This report focuses on how mobile ad spend is performing vis-à-vis overall digital ad spend, how mobile ad spend varies across three channels (online display, paid search, and social media), what to expect in future, and what is driving those changes. Our forecast looks at mobile ad spend across seven countries in the region: the UK, France, Germany, the Netherlands, Italy, Spain, and Sweden.

  • For B2C Marketing Professionals

    REPORT: Forrester Analytics: Mobile Advertising Forecast, 2017 To 2022 (US)

    ForecastView Document

    June 26, 2018 Brandon Verblow, Meenakshi Tiwari

    Mobile advertising is a crucial tool for successful marketers as mobile moments play an increasingly prominent role in consumers' decision-making processes. It is partly for this reason that mobile ad spending growth continues to outperform overall digital ad spending. Marketers therefore need to understand how to allocate their digital ad budgets effectively on mobile. This forecast discusses how marketers' spending on mobile varies by channel and the factors that will drive growth in these channels — online display, paid search, and social media.

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