Speaker Biography

Nick Hayes

Senior Analyst

Sessions Featuring This Speaker

Forrester's Forum For Technology Management Leaders


  • 03:10 PM - 03:50 PM

    The Customer Interaction Privacy, Risk, And Compliance Showdown

    In the digital world, privacy, risk, and compliance play critical roles as your employees connect with your customers. The topics of risk mitigation, privacy, and compliance are critical and need to be addressed. Many security teams are not prepared for the digital world. But your security team must focus on:

    • The challenges that security and risk organizations will face in the digital world.
    • How to rethink your security/customer interaction model addressing privacy, risk, and compliance.
    • Practical steps to take now.

Research Focus

Nick’s research focuses on the intersection of security, risk, and reputation in today’s digital world. He helps Security & Risk Professionals improve the way they monitor digital channels to safeguard brand assets and mitigate risks, such as impersonations, account takeovers, data leakage, social engineering, and other issues that compromise the business. Nick also specializes in social media security and compliance, as well as risk analytics, cyberinsurance, and the human elements of cybersecurity.

Nick’s research and commentary has been cited in major media outlets, including CFO Magazine, CNBC, DarkReading, Financial Times, SC Magazine, and VentureBeat. He’s also a frequent speaker at leading industry and technology conferences.


Previous Work Experience

Prior to his role as an analyst, Nick spent four years supporting the security and risk team and researching GRC, social media, security, and related organizational themes.


Nick has a B.A. in government and international politics from Wesleyan University.