Nigel Fenwick's Research
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For CIO Professionals
REPORT: Digital Rewrites The Rules Of Business
Vision: The Digital Business Playbook
December 24, 2020Nigel Fenwick, Ted Schadler, Caleb Ewald
The pandemic reinforced how technology improves the economics and capabilities of every business. Using new digital capabilities, it is 10 times cheaper and faster to adapt your workforce, engage customers, create offerings, harness partners, and operate your business, even among uncertainty. Digitally advanced firms embrace digital's new rules of business, using technology at the core to create customer value. Whether a digital leader or CIO, it's your job to apply these rules to create a future fit business. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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For CIO Professionals
REPORT: The Forrester Wave™: Digital Business Transformation Services, Q4 2020
The 10 Providers That Matter Most And How They Stack Up
November 17, 2020Nigel Fenwick
In our 30-criterion evaluation of digital business transformation services providers, we identified the 10 most significant ones — Accenture, Boston Consulting Group (BCG), Capgemini, Deloitte, EY, Globant, KPMG, McKinsey, Publicis Sapient, and PwC — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CIOs, CTOs, and digital leaders select the right one for their needs.
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For CIO Professionals
REPORT: From People To Products: Services Firms Offer More Software Than You Think
Business Process Accelerators Help Digitize Business Operations
August 20, 2020Nigel Fenwick
Technology services firms build many variations of digital solutions for clients. Some vendors retain the intellectual property (IP) associated with these solutions, making it available to a broader market as a digital product. Vendors deliver these new products either embedded into a broad services contract or as standalone software solutions. Yet, beyond firms with high-profile product divisions, many of these nascent products remain unseen. This report shows CIOs the top technology services firms' products, which are designed to accelerate a range of business processes — from manufacturing to marketing firms.
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For eBusiness & Channel Strategy Professionals
REPORT: Audio: The Long-Term Impact Of Emerging Technology On Retail
August 13, 2020 George Lawrie, Nigel Fenwick
Retailers face three major challenges in the next three to 10 years: creating new sources of customer value; optimizing inventory turns; and delivering frictionless omnichannel retail. Digital business strategy retail and brand professionals should listen to these audio recordings and review the accompanying PowerPoint deck to better understand the impact of emerging technology on retail and how to analyze, test, and implement technologies to meet these industry challenges.
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For CIO Professionals
REPORT: Research Overview: Digital Product Management
A CIO's Introduction To Developing Products In The Digital Age
July 29, 2020Nigel Fenwick, Randy Heffner
Digital products create new revenue and can accelerate business transformation. But trying to design and build new digital products using the same capabilities used to create and launch physical products or even traditional enterprise software won't work. This research overview highlights the product management capabilities CIOs need to succeed and identifies useful research along the way.
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