Nolan   Greenup

Nolan Greenup

Data Science Researcher, CX Index Serving Customer Insights Professionals

As a data science researcher on the Forrester Customer Experience Index (CX Index™) team, Nolan works with customer insights, marketing, and customer experience (CX) professionals to evaluate and improve their company's CX quality. He uses advanced data analysis and statistical modeling techniques to help clients prioritize the key drivers of CX quality that will have the most impact on customer loyalty and drive revenue growth.

Previous Work Experience

Prior to joining Forrester, Nolan was a graduate student at Indiana University Bloomington, where his research primarily focused on understanding the key predictors of political attitudes and opinions. His research was supported by a fellowship from the National Science Foundation. He also taught an undergraduate research methods and statistics course for the Indiana University Department of Sociology.

Education

Nolan received his B.A. in sociology and criminal justice from California State University, Fullerton and his M.A. in sociology from Indiana University. He also took courses in advanced statistical analysis at the Inter-University Consortium for Political and Social Research Summer Statistics Program.

Nolan Greenup

Data Science Researcher, CX Index Serving Customer Insights Professionals

As a data science researcher on the Forrester Customer Experience Index (CX Index™) team, Nolan works with customer insights, marketing, and customer experience (CX) professionals to evaluate and improve their company's CX quality. He uses advanced data analysis and statistical modeling techniques to help clients prioritize the key drivers of CX quality that will have the most impact on customer loyalty and drive revenue growth.

Previous Work Experience

Prior to joining Forrester, Nolan was a graduate student at Indiana University Bloomington, where his research primarily focused on understanding the key predictors of political attitudes and opinions. His research was supported by a fellowship from the National Science Foundation. He also taught an undergraduate research methods and statistics course for the Indiana University Department of Sociology.

Education

Nolan received his B.A. in sociology and criminal justice from California State University, Fullerton and his M.A. in sociology from Indiana University. He also took courses in advanced statistical analysis at the Inter-University Consortium for Political and Social Research Summer Statistics Program.