Skip to main content
Nolan   Greenup

Nolan Greenup

Data Scientist Serving Customer Insights Professionals

As a data scientist on the Forrester Customer Experience Index (CX Index™) team, Nolan works with customer insights, marketing, and customer experience (CX) professionals to evaluate and improve their company's CX quality. He uses advanced statistical modeling and machine learning techniques to help clients prioritize the key drivers of CX quality that will have the largest impact on customer loyalty and drive incremental revenue growth.

Previous Work Experience

Prior to joining Forrester, Nolan was a graduate student at Indiana University. While there, he taught an undergraduate course covering research methods and statistics.

Education

Nolan received his MA in sociology from Indiana University and his BA in sociology and criminal justice from California State University, Fullerton.

Nolan Greenup

Data Scientist Serving Customer Insights Professionals

As a data scientist on the Forrester Customer Experience Index (CX Index™) team, Nolan works with customer insights, marketing, and customer experience (CX) professionals to evaluate and improve their company's CX quality. He uses advanced statistical modeling and machine learning techniques to help clients prioritize the key drivers of CX quality that will have the largest impact on customer loyalty and drive incremental revenue growth.

Previous Work Experience

Prior to joining Forrester, Nolan was a graduate student at Indiana University. While there, he taught an undergraduate course covering research methods and statistics.

Education

Nolan received his MA in sociology from Indiana University and his BA in sociology and criminal justice from California State University, Fullerton.