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North America

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  • For Infrastructure & Operations Professionals

    REPORT: Adoption Profile: Hosted Private Cloud In North America, Q3 2020

    Hosted Private Cloud Providers Shift Their Focus To Hyperscaler Innovations And Managed Services

    July 6, 2020 Bill Martorelli

    While it may seem a sideshow to an IT industry obsessed with public cloud services, hosted private cloud nevertheless holds a unique position in serving multiple scenarios and users. Hosted private cloud bridges the public and private cloud spaces, combining the expertise of a cloud service provider with the isolation of a private cloud, ultimately resulting in higher perceived levels of comfort and control as well as an unhurried pace of change. Adoption of hosted private cloud continues to rise with surprising speed. This report for infrastructure and operations (I&O) pros explores current trends in hosted private cloud adoption, using data from the Forrester Analytics Global Business Technographics® Infrastructure Survey, 2019.

  • For CIO Professionals

    REPORT: Audio: The Long-Term Impact Of Emerging Technology On US Healthcare Providers

    July 1, 2020 Brian Hopkins, Jeff Becker

    Healthcare CIOs face an unprecedented number of challenges in the coming years: extremely high costs, declining care outcomes, and exhausted employees. This report reveals the impact that emerging technologies might have on those issues in the next three to 10 years. CIOs and technology management leaders should listen to the audio discussion and review the complementary presentation to better understand how specific emerging technologies can solve critical problems in the US healthcare provider industry.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Hosted Private Cloud Services In North America, Q2 2020

    The 11 Providers That Matter Most And How They Stack Up

    June 24, 2020 Bill Martorelli

    In our 32-criterion evaluation of hosted private cloud providers, we identified the 11 most significant ones — Atos, CenturyLink, Flexential, NTT DATA, Otava, OVHcloud, Rackspace Technology, Sungard Availability Services, Tata Consultancy Services (TCS), TierPoint, and Virtustream — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.

  • For Customer Experience Professionals

    REPORT: Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

    Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

    June 19, 2020 Judy Weader, Rick Parrish

    Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support individuals, businesses, and their own employees. This report for government customer experience professionals describes 25 innovations from 21 countries, aptly demonstrating that necessity is the mother of invention.

  • For Customer Experience Professionals

    REPORT: The US Customer Experience Index, 2020

    How Brands Build Loyalty With The Quality Of Their Experience

    June 15, 2020 TJ Keitt

    As brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all 250 brands across 14 industries in the US Customer Experience Index (CX Index™). We also examine what, if any, effect COVID-19's early phases had on customer perceptions and discuss how brands can begin building differentiated experiences that build CX equity. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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