Research
- For all Roles
For Application Development & Delivery Professionals
Report: Vendor Landscape: Video Platforms For Customer And Employee Experience
Humans process video content faster than text, and video drives a deeper emotional connection than any other medium. The convergence of the enterprise and online video platform markets may allow...
For Application Development & Delivery Professionals
Report: Prepare To Support Video Livestreaming For Customer Experiences
Video livestreaming has been around for decades, but companies should take a renewed interest in the technology because it allows them to get closer to their customers. By using video livestream...
For B2C Marketing Professionals
Report: Social Livestreaming Success Requires A Video Strategy
The introduction of social livestreaming video has left B2C marketers clamoring to hit the "live" button to propel their brands into the spotlight. But given its newness and unproven track recor...
For Application Development & Delivery Professionals
Report: Visual Engagement Drives Relationships And Revenue For Customer Service
Companies increasingly leverage visual engagement — video, cobrowsing, screen sharing, and annotations — to cut through the customer conversation clutter, to be better understood, and to connect...
For Application Development & Delivery Professionals
Report: Enterprise Video's Future Aligns With Customer Obsession
Enterprises can meet employees' consumer-level expectations around video and support a customer-obsessed culture at the same time. Enterprise video strategies include a mix of live and on-demand...
Charts & Figures
Conceptual Figure: Vendors Have Made The Jump To Support Both Internal And External Video
Conceptual Figure: Video Supports Each Stage Of The Customer Life Cycle