Oracle

Latest Research

  • For B2C Marketing Professionals

    REPORT: Now Tech: Real-Time Interaction Management, Q1 2019

    Forrester's Overview Of 42 RTIM Providers

    January 11, 2019 Rusty Warner

    B2C marketers can use real-time interaction management (RTIM) offerings to orchestrate contextually relevant customer experiences (CX), address customer expectations for mutual value exchanges with their brand, and align marketing with all of their firms' customer-facing functions. But to access these benefits, you'll first have to select from a diverse set of vendors that vary widely. Use Forrester's Now Tech report to understand the value you can expect from a RTIM provider and select vendors based on size and functionality.

  • For CIO Professionals

    REPORT: The Forrester Wave™: Contract Lifecycle Management For All Contracts, Q1 2019

    The 13 Providers Of CLM Solutions For All Contracts That Matter Most And How They Stack Up

    January 8, 2019 Andrew Bartels

    In our 30-criteria evaluation of contract lifecycle management (CLM) providers for all contracts, we identified the 13 most significant ones — Agiloft, Apttus, CLM Matrix, Cobblestone, Concord, Conga, Exari, Exigent, Icertis, Legal Suite, Oracle, SpringCM, and Symfact — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CIOs make the right choice.

  • For Customer Experience Professionals

    REPORT: How To Build The Right Portfolio Of Customer Success Services

    Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers

    January 4, 2019 TJ Keitt

    Customer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the portfolio of CSM services that keep clients on the right track. This report outlines the full range of customer success services and shows customer experience (CX) professionals how they can help their businesses develop their own services.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Digital Banking Engagement Platforms, Q4 2018

    Forrester's Overview Of 31 Digital Banking Engagement Platforms Providers

    December 28, 2018 Jost Hoppermann

    You can use digital banking engagement platforms (DBEPs) to deliver new digital banking capabilities flexibly and rapidly, support multiple channels out of the box, and drive revenue and improve automation. But to access these benefits, you'll first have to select from a diverse set of vendors. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a DBEP provider and select vendors based on size and functionality.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Configure Price Quote Solutions, Q4 2018

    Forrester's Overview Of 27 CPQ Solutions Providers

    December 21, 2018 Tom Kaneshige, John Bruno

    You can use configure price quote (CPQ) solutions to shorten deal-cycle times, increase deal conversion, and improve customer experience. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a CPQ solutions provider and select vendors based on size and functionality.

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