While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

Latest Research

  • For eBusiness & Channel Strategy Professionals

    REPORT: Five Practices To Succeed With Your Retail eCommerce Strategy

    Processes: The Retail eCommerce Playbook

    July 25, 2018 Sucharita Kodali

    Retail eCommerce has over two decades of experience under its belt, so digital retail businesses at all maturity stages have a fairly established set of best practices to follow. This report helps digital business executives to improve their eCommerce business and build a solid foundation for success by tackling challenges with organization, partner relations, omnichannel, analytics, and usability. This report is an update of a previously published report. It has been updated with new data and examples.

  • For Application Development & Delivery Professionals

    REPORT: Choose The Right Customer Service Solution For Your Business

    Tools And Technology: The Contact Centers For Customer Service Playbook

    July 3, 2018 Ian Jacobs, Kate Leggett

    Delivering a differentiated customer experience (CX) requires the right technologies, processes, and organizational structures. Therefore, application development and delivery (AD&D) professionals should move away from a build-first mentality and should instead consider whether those customer service technologies already exist within the enterprise. This report provides an overview of options to consider when sourcing these technologies. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: US Tech Market Outlook For 2018 And 2019

    Cloud Powers Tech Spend To Nearly 7% Growth And Software To 8% Growth

    July 2, 2018 Andrew Bartels

    CIOs and other tech decision makers will see positive fundamentals in 2018 and 2019. This report lays out Forrester's analysis of how conflicting forces will affect US tech markets in 2018 and 2019 and how CIOs should position their firms' tech spending plans.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Service Providers For Custom Software Development, Q1 2018

    Forrester's Overview Of Custom Software Development Service Providers

    March 1, 2018 Christopher Condo, Bill Seguin

    Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time to market, increase business agility, and get hard-to-find help creating innovative solutions. But to access these benefits, they first must select right partner from a diverse set of providers that vary by size, capability, geography, and vertical market. AD&D leaders should use Forrester's Now Tech report to understand the value they should expect from a software development service provider and to make their choice based on size and capabilities.

  • For CIO Professionals

    REPORT: Asia Pacific Tech Market Outlook For 2018 To 2019

    Solid Economic Growth And Cloud Adoption Support 6% Growth In 2018 And 5% In 2019

    February 27, 2018 Andrew Bartels, Frederic Giron

    In most cases, CIOs in the Asia Pacific region will be able to expand their tech budgets at a faster rate as we move into 2018. Tech budgets in the region will continue to shift toward software and services and away from hardware and telecom. Cloud solutions and business technology (BT) for winning, retaining, and serving customers will gain traction, but they will remain small parts of the market. This report provides guidance on how and where CIOs should be growing their tech spending to keep up with, if not outpace, competitors.

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