While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: New Engagement Models Emerge For Custom Software Outsourcing

    Explore Your Options When It Comes To Outsourcing Custom Software Development

    November 2, 2017 Christopher Condo

    Application development and delivery (AD&D) leaders looking to service providers for custom software development to help accelerate their digital transformation have new options for how they structure their engagement. In addition to traditional staff augmentation and fixed-price models, new partnership models are proving successful for both vendors and clients. This report provides a useful guide for when and where to use each engagement model.

  • For Infrastructure & Operations Professionals

    REPORT: Understanding The Cloud Services Provider Landscape

    Landscape: The Cloud Computing Playbook

    October 31, 2017 Bill Martorelli, Liz Herbert

    With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning for long-term value. Most tech firms are jumping into the cloud business, but they may not be delivering on true cloud computing promises. This report gives an overview of the landscape of cloud services providers (CSPs) to help I&O leaders and other BT professionals best select their strategic partners and negotiate with providers for the greatest benefits. This document is an update of a previous report to reflect the current market.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Next-Generation Infrastructure Outsourcing, Q4 2017

    The Modern Services Of Infrastructure Outsourcing

    October 31, 2017 Bill Martorelli

    In our 24-criteria evaluation of next-generation infrastructure outsourcing providers, we identified the 15 most significant ones — including Accenture, Atos, Capgemini, CGI, Cognizant, DXC Technology, Fujitsu, HCL, IBM, Infosys, NTT DATA, Tata Consultancy Services (TCS), Tech Mahindra, Unisys, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps I&O professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Demystifying Hybrid Solutions And Architectures

    Hybrid Infrastructure Is A Strategy, Not A Solution — And It's More Than Just Cloud

    October 30, 2017 Sophia I. Vargas

    Digital transformation projects have accelerated the adoption of new technologies and a multitude of cloud services. Infrastructure and operations (I&O) professionals face exacerbated challenges associated with managing an increasingly diverse environment. In response, vendors have saturated the market with confusing hybrid products and solutions that vary vastly in capabilities. This report provides clarity about and categorization of hybrid architectures to help I&O professionals evolve operational models and select services based on their unique requirements.

  • For Infrastructure & Operations Professionals

    REPORT: Transform Your Infrastructure Ecosystem For Speed And Flexibility

    Assessment: The Infrastructure Transformation Playbook

    October 27, 2017 Bill Martorelli

    More-flexible sourcing models are now disrupting traditional infrastructure vendor management strategies, so the nature of vendors and vendor relationships is changing. Meanwhile, vendor ecosystems built on the shoulders of a few "strategic" suppliers are collapsing. To optimize customers' experiences, I&O pros must adapt sourcing and vendor management structures to a different landscape, with self-service and continuous, not sporadic, sourcing as the norm. This report helps you manage this new ecosystem landscape, mixing traditional and cloud offerings. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Analysts Who Cover Outsourcing

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