While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018

    The 14 Providers That Matter Most And How They Stack Up

    December 4, 2018 Bill Martorelli, Michele Pelino

    In our 27-criterion evaluation of global internet-of-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, Dimension Data, EY, HCL Technologies, IBM, Infosys, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For CIO Professionals

    REPORT: The Q4 Global Tech Market Outlook For 2018 To 2019

    2019 Will See Good Growth But Also Risks Coming Off The Highs Of 2018

    October 26, 2018 Andrew Bartels

    Despite threats of trade wars, Brexit uncertainties, Turkey's meltdown, and other disruptions, 2018 is turning out to be a very good year for the global tech market. While some of the positives will carry over into 2019, odds are that tech market growth will slow next year. CIOs can be more aggressive in their tech spending for the remainder of 2018, but they will need to prepare for making tougher choices in 2019 as economic headwinds start to emerge. This report will help CIOs navigate the transition from strong tech growth to a more challenging environment.

  • For CIO Professionals

    REPORT: European Tech Market Outlook By Country, 2018 To 2019

    Benelux And The Nordic Nations Lead, While The Big Four Sputter With Weakening Economies

    October 18, 2018 Andrew Bartels, Nate Meneer

    People often view Western and Central Europe as a single regional tech market, but as every European CIO knows, it is also a collection of 28 separate national markets. This report details Forrester's outlook for the tech market in eight of the largest countries, assesses each country's level of spending on the business technologies that firms use for winning, serving, and retaining customers, and identifies risk factors in the outlook. This helps CIOs and their business partners plan tech budgets that are appropriate for the business environment they will face in the rest of 2018 and 2019.

  • For Infrastructure & Operations Professionals

    REPORT: Cloud Powers The New Platform Economy

    Vision: The Cloud Computing Playbook

    October 12, 2018 Dave Bartoletti, Liz Herbert

    Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud platform companies themselves — stewards of their own cloud ecosystems. This report highlights the transformation taking place as we move to a world of connected cloud ecosystems and describes how this evolution should change infrastructure and operations (I&O) professionals' thinking about cloud. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: European Tech Market Outlook For 2018 To 2019

    3% Growth Lags Behind The US's 6% In 2018, With A Continued Slowdown To 0.8% In 2019

    September 13, 2018 Andrew Bartels

    European business and government CIOs enjoyed better-than-expected economic conditions in 2017, which encouraged decent growth of almost 4% in 2017 tech budgets. But the second half of 2018 and 2019 will be more challenging. CIOs must balance investments in business technology (BT) to help their firms win, serve, and retain customers with the need to upgrade their back-office systems as well as concerns about slowing economic growth in the future. This report helps CIOs find their own balance points between caution and BT investment.

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