While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

Latest Research

  • For CIO Professionals

    REPORT: European Tech Market Outlook By Country, 2018 To 2019

    Benelux And The Nordic Nations Lead, While The Big Four Sputter With Weakening Economies

    October 18, 2018 Andrew Bartels, Nate Meneer

    People often view Western and Central Europe as a single regional tech market, but as every European CIO knows, it is also a collection of 28 separate national markets. This report details Forrester's outlook for the tech market in eight of the largest countries, assesses each country's level of spending on the business technologies that firms use for winning, serving, and retaining customers, and identifies risk factors in the outlook. This helps CIOs and their business partners plan tech budgets that are appropriate for the business environment they will face in the rest of 2018 and 2019.

  • For Infrastructure & Operations Professionals

    REPORT: Cloud Powers The New Platform Economy

    Vision: The Cloud Computing Playbook

    October 12, 2018 Dave Bartoletti, Liz Herbert

    Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud platform companies themselves — stewards of their own cloud ecosystems. This report highlights the transformation taking place as we move to a world of connected cloud ecosystems and describes how this evolution should change infrastructure and operations (I&O) professionals' thinking about cloud. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: European Tech Market Outlook For 2018 To 2019

    3% Growth Lags Behind The US's 6% In 2018, With A Continued Slowdown To 0.8% In 2019

    September 13, 2018 Andrew Bartels

    European business and government CIOs enjoyed better-than-expected economic conditions in 2017, which encouraged decent growth of almost 4% in 2017 tech budgets. But the second half of 2018 and 2019 will be more challenging. CIOs must balance investments in business technology (BT) to help their firms win, serve, and retain customers with the need to upgrade their back-office systems as well as concerns about slowing economic growth in the future. This report helps CIOs find their own balance points between caution and BT investment.

  • For Application Development & Delivery Professionals

    REPORT: How Federated Digital Teams Drive Pace At Scale

    Organization: The Digital Experience Delivery Playbook

    August 27, 2018 Martin Gill, Mark Grannan

    The explosion of devices, platforms, and channels means digital experience leaders face unprecedented complexity. And in a multibrand, multiregion, multiproduct business, it's easy to see why the question — "How do I organize my digital team?" — is top of mind. There's no one answer, but there are three common patterns, two of which break at scale. This report covers how to organize your team to manage a multidimensional digital experience challenge.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Five Practices To Succeed With Your Retail eCommerce Strategy

    Processes: The Retail eCommerce Playbook

    July 25, 2018 Sucharita Kodali

    Retail eCommerce has over two decades of experience under its belt, so digital retail businesses at all maturity stages have a fairly established set of best practices to follow. This report helps digital business executives to improve their eCommerce business and build a solid foundation for success by tackling challenges with organization, partner relations, omnichannel, analytics, and usability. This report is an update of a previously published report. It has been updated with new data and examples.

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