Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Service Providers For Custom Software Development, Q1 2018

    Forrester's Overview Of Custom Software Development Service Providers

    March 1, 2018 Christopher Condo, Bill Seguin

    Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time to market, increase business agility, and get hard-to-find help creating innovative solutions. But to access these benefits, they first must select right partner from a diverse set of providers that vary by size, capability, geography, and vertical market. AD&D leaders should use Forrester's Now Tech report to understand the value they should expect from a software development service provider and to make their choice based on size and capabilities.

  • For CIO Professionals

    REPORT: Asia Pacific Tech Market Outlook For 2018 To 2019

    Solid Economic Growth And Cloud Adoption Support 6% Growth In 2018 And 5% In 2019

    February 27, 2018 Andrew Bartels, Frederic Giron

    In most cases, CIOs in the Asia Pacific region will be able to expand their tech budgets at a faster rate as we move into 2018. Tech budgets in the region will continue to shift toward software and services and away from hardware and telecom. Cloud solutions and business technology (BT) for winning, retaining, and serving customers will gain traction, but they will remain small parts of the market. This report provides guidance on how and where CIOs should be growing their tech spending to keep up with, if not outpace, competitors.

  • For Infrastructure & Operations Professionals

    REPORT: Technology And Process Lessons From The Cloud Giants

    Large Cloud Providers' Process And Technology Practices Can Transform Your Enterprise Operations

    February 27, 2018Richard Fichera

    The economics and efficiencies of the world's largest cloud and hosting service providers are a seemingly unattainable aspiration for enterprise technology teams. You can close this gap if you understand the operational practices of these large, successful operators and take advantage of newer options for hybrid public/private cloud solutions. I&O professionals should use this report to learn about and adopt valuable practices from these digital giants. This is an update to a previously published report. Forrester occasionally updates its reports to reflect current technology trends and the market.

  • For CIO Professionals

    REPORT: Australia Tech Market Outlook, 2018 To 2019

    CIOs Will Focus Investments On Increasing Business Speed

    February 20, 2018Tim Sheedy

    This is the time of year when Australian CIOs and their partners in the business plan their 2018 technology budgets. To help CIOs with this process, this report provides our current forecast for the Australian tech market in aggregate and by technology category and analyzes the industry trends driving this spending. CIOs can use this data to help understand where their peers are increasing spending and where they're winding it back.

  • For CIO Professionals

    REPORT: India Tech Market Outlook, 2018 To 2019

    India Will Go Through A Phase Of Cautious Spending In 2019

    January 23, 2018 Ashutosh Sharma

    India's economy is a story of fits and starts. Firms expect the pro-business government to take up aggressive reforms to fast-track economic growth. However, major reforms like demonetization and the rollout of the goods and services tax (GST) stalled growth in 2016 and 2017. An impending national election in 2019 introduces more uncertainty. This report helps Indian CIOs understand the factors that will influence tech spending in the country for 2018 and 2019 and prioritize their technology investments.

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