While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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  • John Brand
  • For CIO Professionals

    Blog:Customer Engagement And Mobility: Beware The Globalization Challenges

    Over the past 12 months, I’ve taken a number of client inquiries on globalization and multilingual strategies. But in all cases, it turned out that the challenge wasn’t really providing...

    • For CIO Professionals

      Blog:Make no mistake - IBM’s Watson (and others) provide the *illusion* of cognitive computing

      IBM has just announced that one of Australia’s “big four” banks, the ANZ, will adopt the IBM Watson technology in their wealth management division for customer service and...

      • For CIO Professionals

        Blog:SAS attempts to bridge the traditional analytics and big data/cloud divide

        A number of my colleagues and I attended the recent global SAS analyst event to understand the future of SAS’s business and technology strategy. It was clear to me from this event that SAS is...

        • For CIO Professionals

          Report:Asia Pacific CIO Budgets And Priorities In 2013

          The "B" in BT Is Quickly Outpacing The "T" Across Asia Pacific

          Forrester regularly surveys business technology (BT) decision-makers about their IT budgets and priorities to help our clients align their own investments. The Forrsights Budgets And Priorities...

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        • For CIO Professionals

          Blog:Understanding Gamification in APAC

          Forrester's global analysts have written some great pieces on gamification. In general terms, this research is is just as applicable to the SE Asian markets. However, there are some specific...

          • For CIO Professionals

            Blog:How mobility can change the economics of IT

            I recently took some holiday leave and saw two small, but clear examples of where mobility changes the economics of IT. The first was in a restaurant where the wait staff used their own smartphones...