While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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1175 results in Reports

  • Outsourcing
  • For CIO Professionals

    Report:The Midyear Global Tech Market Outlook For 2015 To 2016

    Moderate Growth In Local Currencies Led By The BT Agenda, But A Decline In US Dollars

    At the midyear point in 2015, CIOs in most countries are operating in tech markets with moderate growth of around 4% in local currencies, a bit weaker than what we projected in January 2015. However,...

    • For CIO Professionals

      Report:European Tech Market Outlook, 2015 To 2016

      A Modest Improvement, Shadowed By A Strong Dollar

      CIOs in European countries can look forward to a slightly better tech market in 2015 and 2016. The European tech market has shown signs of moderate but sustained growth of 4% to 5% in euros. Aided by...

      • Downloads: 117
    • For Application Development & Delivery Professionals

      Report:CDN And Digital Performance Vendor Landscape, Q3 2015

      This report is a companion to Forrester's "Market Overview: CDN Platforms And Digital Performance Services" report. This report helps application development and delivery (AD&D) pros pick the best...

      • Downloads: 362
    • For Application Development & Delivery Professionals

      Report:Use Outsourcers To Build Your Omnichannel Customer Service Future

      Toss Out Outdated Attitudes About BPOs Due To Their Expertise In Chat, Social, And Even Customer Context Stores

      Customer service has decidedly moved away from a phone-only world. Consumers across all ages and demographics have adopted digital customer service channels such as chat, mobile, web, and social....

      • Downloads: 120
    • For Application Development & Delivery Professionals

      Report:Choose The Right Customer Service Solution For Your Business

      Tools And Technology: The Contact Centers For Customer Service Playbook

      Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your organization's customer...

      • Downloads: 1019
    • For Application Development & Delivery Professionals

      Report:Best Practices: Strategic Software Development Partnerships

      Management: The Business Applications Playbook

      Strong partnerships with a few key providers of software products, platforms, and services are an essential foundation of a digital transformation. You need great software as the foundation of your...

      • Downloads: 107
    • For CIO Professionals

      Report:US Tech Market Outlook For 2015 And 2016: The BT Agenda Powers Steady Expansion

      Software Expansion Offsets Weak Hardware And Outsourcing Demand

      Three trends dominate our updated US tech market forecast for 2015 and 2016. First, spending by CIOs and their business partners on the business technology (BT) agenda to win, serve, and retain...

      • Downloads: 247
    • For Security & Risk Professionals

      Report:Market Overview: Cloud Workload Security Management Solutions — Automate Or Die

      Security Must Scale To Large Numbers Of IaaS Workloads

      Cloud has become a viable, if not preferred, option for a variety of technology workloads, but securing cloud workloads is no easy business. Security and risk (S&R) professionals must implement and...

      • Downloads: 222
    • For Infrastructure & Operations Professionals

      Report:Brief: Choose The Right Service Desk Sourcing Strategy

      Select From One Of Four Profiles To Make Your Decision

      The service desk is a key point of interaction between the technology management team and the business workforce that uses the technology and tech services. It is an important source of data about...

      • Downloads: 123
    • For Application Development & Delivery Professionals

      Report:Market Overview: CDN Platforms And Digital Performance Services

      CDNs Have Evolved To Close Experience Gaps With Web, Video, And Security Digital Performance Services

      Content delivery networks (CDNs) have been around for 15 years using localized caching to improve web performance. But the relentless growth in mobile engagement and the demands of digital experience...

      • Downloads: 379
    • For Infrastructure & Operations Professionals

      Report:Select Your Optimal Hosted Private Cloud Strategy

      We Identified The Best Practices For The Five Common Hosted Private Cloud Adopter Profiles

      There is no single strategy or journey to the cloud that describes the experience of all or even most organizations' adoption path, and trying to glean a single approach from all of the adoption...

      • Downloads: 198
    • For Infrastructure & Operations Professionals

      Report:Adoption Profile: Hosted Private Cloud, North America And Europe, Q3 2014

      A common business technology (BT) agenda request that we receive from our infrastructure and operations (I&O) clients is baseline adoption data for hosted private cloud to inform their cloud...

      • Downloads: 173
    • For CIO Professionals

      Report:2015 To 2016 Tech Market Outlook For Leading Asia Pacific Countries

      China, India, And ASEAN Have The Fastest Growth, But The BT Agenda Is Most Important In Australia And South Korea

      CIOs in Australia, China, India, Japan, South Korea, and other Asia Pacific countries will encounter very different, country-specific tech markets in 2015 and 2016. CIOs in Australia, Singapore, and...

      • Downloads: 201
    • For Infrastructure & Operations Professionals

      Report:Embrace The Hybrid Technology Ecosystem For Service Design

      Processes: The Infrastructure Transformation Playbook

      Motivated by the explosion of third-party infrastructure, technology platform alternatives, and the growing popularity of cloud services, many organizations want to get out of the data center...

      • Downloads: 148
    • For Infrastructure & Operations Professionals

      Report:Consider Bare-Metal As A Viable Cloud Option

      Simplicity Is Key For Many Performance-Sensitive Services

      I&O pros face increasingly stringent SLAs for high-volume customer-facing transactions to serve a bold, dynamic BT agenda. VM-based IaaS cloud services have become a strong infrastructure solution...

      • Downloads: 129
    • For Application Development & Delivery Professionals

      Report:Market Overview: Digital Experience Delivery Service Providers, 2015

      Players With Vastly Different DNAs Scramble To Help Create, Design, And Deliver Digital Customer Engagement

      Delivering digital customer experiences across branded digital touchpoints, primarily web and mobile, requires a unique set of skills: customer experience strategy, user experience (UX),...

      • Downloads: 334
    • For Infrastructure & Operations Professionals

      Report:Brief: Service Marketplaces Create A Hub For Your Hybrid Ecosystem

      Emerging Data Center Marketplaces Empower The Customer And Threaten Traditional Sales Channels

      When it comes time to provision new data center capacity, most infrastructure and operations (I&O) pros today consider a multitude of scenarios — such as expanding existing facilities, renting...

      • Downloads: 77
    • For CIO Professionals

      Report:China Tech Market Outlook: 2015

      Growth Still Tops Other Asian Countries Despite Economic Slowdown

      Technology purchases in China will reach $136 billion in 2015, making China the second-largest tech market in Asia Pacific after Japan. Demand will still be strongest for hardware and communications...

      • Downloads: 120
    • For CIO Professionals

      Report:US Government Spending And The BT Agenda

      Federal BT Spending Slightly Lags Private Sector BT Spending

      Government agencies at federal, state, and local levels are expanding their technology management agendas beyond infrastructure management and internal operations (i.e., IT) to include greater...

      • Downloads: 113
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Mobile Enterprise App Services Providers — Midsize Providers, Q1 2015

      The Nine Midsize Providers That Matter Most And How They Stack Up

      Mobile moments in the enterprise — with employees and business partners — have the power to make or break your customer experience. But, these mobile enterprise moments represent...

      • Downloads: 229
    • For CIO Professionals

      Report:Asia Pacific Tech Market Outlook For 2015 To 2016

      The BT Agenda Will Play A Small But Positive Role In Driving 5% Tech Market Growth

      The Asia Pacific technology market is no longer the tech world's growth zone. CIOs and other tech buyers in the region can anticipate that local-currency growth in business and government purchases...

      • Downloads: 211
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Mobile Enterprise App Services Providers — Large Providers, Q1 2015

      The 10 Providers That Matter Most And How They Stack Up

      In Forrester's fifteen-criteria emerging market evaluation of mobile enterprise app services providers, we identified the 10 most significant services providers — Accenture, Capgemini,...

      • Downloads: 386
    • For Application Development & Delivery Professionals

      Report:Brief: Offshore Testing Services Must Reinvent Themselves With Automation

      Testing Services Must Increase Automation To Meet The Needs Of Agile And DevOps

      Indian offshore services providers and other vendors globally have traditionally thrived in the testing services market. However, as business technology organizations increasingly look to Agile and...

      • Downloads: 228
    • For Infrastructure & Operations Professionals

      Report:Brief: Be Aware Of These Key Sourcing Trends For Managed Services And Cloud

      Do You Need To Rethink Your Sourcing Strategy In 2015?

      The sourcing of technical services is changing based on different trends: Technology management teams will continue to rely on managed technical services due to their inability to transform existing...

      • Downloads: 292
    • For Application Development & Delivery Professionals

      Report:What Do You Need From Your Digital Experience Services Partner?

      Firms Must Look To Services Partners That Support Omnichannel Digital Customer Experience Delivery

      A decade ago, companies engaged in a "battle for eyeballs." They spent money driving undifferentiated traffic to their websites under the belief that more was better. But today, companies need to do...

      • Downloads: 185