While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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1197 results in Reports

  • Outsourcing
  • For Infrastructure & Operations Professionals

    Report:TechRadar™: Cloud Computing, Q4 2015

    Road Map: The Cloud Computing Playbook

    Cloud service providers are quickly rolling out innovative cloud services, and, for a growing number of enterprises, cloud-first is a preferred strategy. Enterprises are facing more competition than...

    • Downloads: 82
  • For Enterprise Architecture Professionals

    Report:The State Of Robotic Process Automation

    A Poor Man's Business Process Management, Or Possibly Something More

    There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides...

    • Downloads: 76
  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: Cloud Strategies Of Leading Global IT Infrastructure Outsourcing Providers

    If You Can't Beat The Hyperscale Public Clouds, Manage Them

    Most large enterprises have already adopted cloud computing in some form, with many aggressively expanding their use. Cloud strategies of the global infrastructure outsourcing service providers have...

    • Downloads: 2366
  • For CIO Professionals

    Report:2016 US Tech Budgets: The Outlook For Tech Spending Overall And By Industry

    Where The BT Agenda Is Driving The Most Change

    This is the time of year when CIOs and their business partners are preparing their 2016 tech budget plans. To help, this report provides our current forecast for the US tech market in aggregate, by...

    • Downloads: 163
  • For Infrastructure & Operations Professionals

    Report:Predictions 2016: The Cloud Accelerates

    Eleven Key Developments For Cloud And What I&O Pros Should Do About Them

    After reaching mainstream acceptance in 2015, cloud will shift into the next gear in 2016. This next stage will focus on expanding cloud use cases and infrastructure and operations (I&O)...

    • Downloads: 233
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Digital Experience Service Providers, Q4 2015

    Digital Customer Experience Implementation Capabilities Are Key Differentiators For AD&D Pros

    In Forrester's 31 criteria evaluation of digital experience services providers, we identified the 11 most significant services providers in the category — Accenture Interactive, Deloitte...

    • Downloads: 198
  • For CMO Professionals

    Report:The Forrester Wave™: Digital Experience Service Providers, Q4 2015

    Digital Customer Experience Strategy And Design Capabilities Are Key Differentiators For CMOs

    In Forrester's 31 criteria evaluation of digital experience service providers, we identified the 11 most significant services providers in the category — Accenture Interactive, Deloitte...

    • Downloads: 132
  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: Colocation And Data Center Services

    Vendors From Various Backgrounds Compete To Solve Regional Demands

    In a world of pervasive technology solutions, infrastructure and operations (I&O) leaders must maintain a growing portfolio of heterogeneous hardware and services. For organizations with burgeoning...

    • Downloads: 111
  • For Infrastructure & Operations Professionals

    Report:Weigh The Economic Factors Of Your Data Center Ecosystem Transformation

    Business Case: The Infrastructure Transformation Playbook For 2015

    As demand for back-end resources accelerates to support digital business, data centers run low on space, power, and cooling capacity, leaving I&O pros faced with a critical decision: Build a new...

    • Downloads: 56
  • For Infrastructure & Operations Professionals

    Report:Understanding The Cloud Services Provider Landscape

    Landscape: The Cloud Computing Playbook For 2015

    With cloud computing services now key members of the technology management portfolio, the challenge for infrastructure and operations (I&O) professionals shifts from understanding cloud to selecting...

    • Downloads: 245
  • For CIO Professionals

    Report:Brief: Oracle's Customers Are The Real Winners From The Rimini Street Verdict

    Consider Third-Party Support As Part Of A Review Of Your Business Applications Strategy, Now That The Legal FUD Has Reduced

    Over 1,000 companies use third-party support providers (3SPs) such Rimini Street, Spinnaker Support, and Origina. The end of Oracle's lawsuit against Rimini Street removes some of the fear,...

    • Downloads: 44
  • For CIO Professionals

    Report:Vendor Landscape: Digital Engagement Providers In Australia And New Zealand

    Overcome Market Fragmentation When Selecting A Strategic Partner To Help Fuel Your Digital Transformation

    Delivering great digital experiences on mobile devices will be the heart of your customer engagement strategy for the next 10 years. CIOs who do not prioritize digital engagement risk marginalization...

    • Downloads: 45
  • For Application Development & Delivery Professionals

    Report:Vendor Landscape: Product Development Services Target New Digital Demands

    PDS Firms Increasingly Shoot For Business, Not IT Results

    In a business climate where software defines the brand, companies and their application development and delivery (AD&D) professionals need applications that differentiate their business. As companies...

    • Downloads: 61
  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: Hosted Private Cloud Service Providers In China

    Select Your Optimal Use Cases To Effectively Evaluate Vendor Capabilities

    Hosted private cloud solutions are fast becoming a staple of hybrid cloud planning and implementation in China. Technology and capital constraints create challenges for firms looking to build private...

    • Downloads: 35
  • For CIO Professionals

    Report:2015 To 2016 Tech Market Outlook For European Countries

    Better Growth Outside The Eurozone Than Within

    Will Europe's modest economic expansion strengthen or go into reverse? Will China's economic slowdown and the ongoing geopolitical conflict with Russia put a dent into European exports? What will...

    • Downloads: 156
  • For Application Development & Delivery Professionals

    Report:Vendor Landscape: Digital Experience Delivery Service Providers In Asia Pacific, 2015

    A Nascent Ecosystem Presents A Variety Of Options — And Some Traps — To Companies In The Region

    Delivering digital customer experiences across branded digital touchpoints, including web and mobile, requires a broad set of skills: customer experience (CX) strategy, user experience (UX),...

    • Downloads: 99
  • For Application Development & Delivery Professionals

    Report:Are The Biggest Enterprise Software Vendors Now The Best Cloud Platform Bets?

    IBM, Microsoft, Oracle, And SAP As Cloud Platform Vendors

    Public cloud platforms are a foundation for applications that win, serve, and retain customers. The four largest enterprise software providers did relatively little to drive adoption of cloud...

    • Downloads: 370
  • For Enterprise Architecture Professionals

    Report:Brief: PaaS Market Dynamics In China In 2015

    Digital Transformation Accelerates Platform Modernization In The Cloud

    Platform-as-a-service (PaaS) solutions are critical for delivering the efficiency and elasticity that digital needs. Both global and local companies are accelerating PaaS adoption in China's...

    • Downloads: 50
  • For CIO Professionals

    Report:The Forrester Wave™: Enterprise Public Cloud Platforms In China, Q3 2015

    The 11 Providers That Matter Most And How They Stack Up

    Public cloud application platforms unlock the agility and economic advantages of cloud computing for digital business globally, but the enterprise public cloud vendor landscape in China is very...

    • Downloads: 111
  • For Application Development & Delivery Professionals

    Report:Create A Winning SaaS-Based Digital Ecosystem For The Digital Business Era

    Vendor Landscape: SaaS Enablement Tools

    Companies across every industry — from automotive manufacturers to banks to healthcare providers — are using software-as-a-service (SaaS) to better connect with customers, partners, and...

    • Downloads: 136
  • For CIO Professionals

    Report:2015 To 2016 Latin American Tech Market Update

    Troubles In Brazil, Argentina, And Venezuela Offset Better Tech Growth In Chile, Colombia, And Mexico

    Economic struggles and slower growth in the six major countries are contributing to a slow patch in Latin America's tech market growth, with 3.3% in 2015. By 2016, positive fundamentals such as...

    • Downloads: 113
  • For Application Development & Delivery Professionals

    Report:Build Your Dream Team: Organizing To Deliver Exceptional Digital Experiences

    Organization: The Digital Experience Delivery Playbook

    Application development and delivery (AD&D) leaders are on the outside looking into their organizations' digital customer experience projects. Yet their role has great potential to expand as spending...

    • Downloads: 1566
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Mobile Infrastructure Services, Q3 2015

    Ten Providers That Matter And How They Stack Up

    In Forrester's 112-criteria evaluation of mobile infrastructure service vendors, we identified 10 significant software and service providers — AnyPresence, Appcelerator, IBM, Kinvey, Kony,...

    • Downloads: 187
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Use Project Services To Accelerate Infrastructure Transformation

    In the face of unprecedented and escalating demands on information technology brought on by the age of the customer, infrastructure and operations (I&O) professionals are being forced to rapidly...

    • Downloads: 130
  • For CIO Professionals

    Report:The Midyear Global Tech Market Outlook For 2015 To 2016

    Moderate Growth In Local Currencies Led By The BT Agenda, But A Decline In US Dollars

    At the midyear point in 2015, CIOs in most countries are operating in tech markets with moderate growth of around 4% in local currencies, a bit weaker than what we projected in January 2015. However,...

    • Downloads: 324