Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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35 results in Blogs

  • Martin Gill
  • For eBusiness & Channel Strategy Professionals

    Blog:Where’s Your Next $Bn In Growth Coming From? Your Home Market? I Don’t Think So…

    Depending on the viewpoint of your favorite economist, the recession may be over. But retail growth is far from buoyant in many markets. The UK retail sector shows healthy signs of recovery, while US...

    • For eBusiness & Channel Strategy Professionals

      Blog:The ROI of Agile Commerce

      Its been a labor of love, but its finally here. Yes, I’ve actually published The ROI Of Agile Commerce.   One of the most common themes we hear from firms looking to invest in pushing...

      • For eBusiness & Channel Strategy Professionals

        Blog:Introducing the Global Retail Segmentation

        It's hardly a secret that consumers are rapidly adopting new touchpoints to help them shop. But the killer question that every eBusiness executive must be able to answer is, how quickly are...

        • For eBusiness & Channel Strategy Professionals

          Blog:Use Forrester's European Retail Segmentation to Understand Complex Customer Behavior

          Digital disruption is both an opportunity and a threat.   In the age of the customer, firms that assume that what made them successful in the past will continue to drive competitive advantage...

          • For eBusiness & Channel Strategy Professionals

            Blog:eCommerce. Russian style!

            Anyone who’s heard me speak at a conference over the last couple of years stands a fair chance of having listened to me talk about the fall of the Berlin Wall. Now, considering I typically talk...

            • For eBusiness & Channel Strategy Professionals

              Blog:Digital Business Means its Time to Evolve

              I’m returning from three days at Forrester’s Technology Management Forum in London. The theme was “Unleash Your Digital Business”, and a very public event on the first day...

              • For eBusiness & Channel Strategy Professionals

                Blog:Digital Business Transformation Will Gain Critical Mass In 2015

                In 2014 digital business hit the boardroom and the C-suite offices: At the beginning of 2014, 93% of executives told us that they believed that their industries would experience digital disruption in...

                • For eBusiness & Channel Strategy Professionals

                  Blog:How to make your company the most awesome place to work. #EVAR!!!

                  We are constantly told that millennials are breaking the workplace rules. They refuse to work 9 to 5. They demand iPhones. They can’t work unless there’s a fridge full of beer and a pool...

                  • For eBusiness & Channel Strategy Professionals

                    Blog:Accelerate Digital, Don't Try and Control It

                    Centres of excellence and shared service teams are nothing new. Its a concept that Technology Management teams have been wrestling with for years, if not decades in an effort to streamline underlying...

                    • For eBusiness & Channel Strategy Professionals

                      Blog:What's in the Agile Commerce Playbook?

                      I’ve been called upon to present on agile commerce many times over the last year, and when I do I most commonly start with this quote: "Change is the law of life. And those who look only to the...

                      • For eBusiness & Channel Strategy Professionals

                        Blog:Why you shouldn’t rush out and hire a CDO

                        Chief Digital Officer (or CDO) is the latest in a long line of snazzy C-level titles to emerge over the last few years. At Forrester we’ve been watching this trend for a while now and have made...

                        • For eBusiness & Channel Strategy Professionals

                          Blog:Agile Commerce: Know It When You See It

                            Here at Forrester, we’ve been evangelizing the concept of agile commerce for a while now, and we are working on a stream of research building on the concept and digging into exactly how...

                          • For eBusiness & Channel Strategy Professionals

                            Blog:Black Friday: The Sale That Stole Christmas

                            Black Friday is here. By here, I mean here in Europe. And it’s here to stay. Amazon launched Europe’s first Black Friday sale in 2010, with a small fanfare and some success. Most European...

                            • For eBusiness & Channel Strategy Professionals

                              Blog:Shooting Arrows At Eagles

                              Mao Zedong is quoted as having said that: “A revolution is not a dinner party . . . A revolution is an insurrection, an act of violence by which one class overthrows another.” However,...

                              • For eBusiness & Channel Strategy Professionals

                                Blog:Drive Digital Transformation Through Strategic Partnerships

                                I’m house hunting.   It’s a very enlightening way of seeing digital disruption in action. When my wife and I bought our current house over a decade ago, we found it on a property...

                                • For eBusiness & Channel Strategy Professionals

                                  Blog:A tale of two brands: Are you ready to embrace the realities of digital business in 2013?

                                  2013 is going to be a fascinating year for retail in Europe. When I look at what’s to come this year, I can paint a picture of what Forrester predicts by looking at a tale of two brands. Both...

                                  • For eBusiness & Channel Strategy Professionals

                                    Blog:Step Up To Digital Leadership

                                    No industry is immune to digital disruption. Globally, executives acknowledge the disruptive influence that digital technologies have on their businesses. In fact, in a recent Forrester survey...

                                    • For eBusiness & Channel Strategy Professionals

                                      Blog:Luxury Retailers: Wake Up! The Internet is Here to Stay...

                                      The following picture might be a little harsh... ...but I’ve spoken to a number of eBusiness executives in luxury retail companies over the last 12 months or so, and by and large they share a...

                                      • For eBusiness & Channel Strategy Professionals

                                        Blog:Managing the Cross-Touchpoint Customer Journey

                                        It’s no great surprise that many retailers are reporting an increase in multi-touchpoint engagement from their shoppers this year in the run-up to Christmas. Our own Technographics® data...

                                        • For eBusiness & Channel Strategy Professionals

                                          Blog:What does the arrival of the Chief Digital Officer mean to the eBusiness team?

                                          I’ve been thinking, talking to clients, and reading a lot recently about the rise of the Chief Digital Officer. Most of my recent research has been concerning the shift we are seeing in leading...

                                          • For eBusiness & Channel Strategy Professionals

                                            Blog:Why Do Digital Business Transformations Fail?

                                            Digital transformation is undeniably complex and often misunderstood. To look at why things go wrong for some firms, lets take a quick look at three high-profile examples of transformation - two...

                                            • For eBusiness & Channel Strategy Professionals

                                              Blog:Time To Become a Digital Unicorn

                                              I’m happy to report a major milestone. The final chapter of the Digital Business Playbook went live today. It’s the Tools and technology chapter, which has been an absolute beast of a...

                                              • For eBusiness & Channel Strategy Professionals

                                                Blog:Bring me my Jetpack!

                                                The future, if you believe science fiction, will be filled with hover-cars and jetpacks.   Bah humbug. I was never really into sci-fi as a kid. I never got into Doctor Who (still don’t...

                                                • For eBusiness & Channel Strategy Professionals

                                                  Blog:What Can Microsoft Teach You About Digital Business?

                                                  It’s only crumbling, archaic companies that have to worry about digital disruption, right? Companies that cling to out-moded ways of operating, where out-of-touch, besuited executives languish...

                                                  • For eBusiness & Channel Strategy Professionals

                                                    Blog:Navigating the New Digital Landscape

                                                    I’m writing this on the train. On my iPad. Connected to the internet (albeit intermittently, thanks to the occasional tunnel) while trundling through the British countryside. I booked my ticket...