Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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31 results in Blogs

  • Martin Gill
  • For eBusiness & Channel Strategy Professionals

    Blog:eCommerce. Russian style!

    Anyone who’s heard me speak at a conference over the last couple of years stands a fair chance of having listened to me talk about the fall of the Berlin Wall. Now, considering I typically talk...

    • For eBusiness & Channel Strategy Professionals

      Blog:A tale of two brands: Are you ready to embrace the realities of digital business in 2013?

      2013 is going to be a fascinating year for retail in Europe. When I look at what’s to come this year, I can paint a picture of what Forrester predicts by looking at a tale of two brands. Both...

      • For eBusiness & Channel Strategy Professionals

        Blog:How to be a Digital Commando

        These poor, cold fellows stand few miles from my parent’s house in the Highlands of Scotland. They commemorate the founding of the Royal Marine Commandos in 1942, and these windswept, bronze...

        • For eBusiness & Channel Strategy Professionals

          Blog:Step Up To Digital Leadership

          No industry is immune to digital disruption. Globally, executives acknowledge the disruptive influence that digital technologies have on their businesses. In fact, in a recent Forrester survey...

          • For eBusiness & Channel Strategy Professionals

            Blog:Drive Digital Transformation Through Strategic Partnerships

            I’m house hunting.   It’s a very enlightening way of seeing digital disruption in action. When my wife and I bought our current house over a decade ago, we found it on a property...

            • For eBusiness & Channel Strategy Professionals

              Blog:Accelerate Digital, Don't Try and Control It

              Centres of excellence and shared service teams are nothing new. Its a concept that Technology Management teams have been wrestling with for years, if not decades in an effort to streamline underlying...

              • For eBusiness & Channel Strategy Professionals

                Blog:Navigating the New Digital Landscape

                I’m writing this on the train. On my iPad. Connected to the internet (albeit intermittently, thanks to the occasional tunnel) while trundling through the British countryside. I booked my ticket...

                • For eBusiness & Channel Strategy Professionals

                  Blog:Introducing the Global Retail Segmentation

                  It's hardly a secret that consumers are rapidly adopting new touchpoints to help them shop. But the killer question that every eBusiness executive must be able to answer is, how quickly are...

                  • For eBusiness & Channel Strategy Professionals

                    Blog:Digital skills are the golden ticket in 2015

                    It’s no secret that digital skills are in short supply. In fact, while some three quarters of executives tell us their firm now has some form of digital strategy (however rudimentary), a paltry...

                    • For eBusiness & Channel Strategy Professionals

                      Blog:Five Killer Competencies Your Digital Team Needs

                      It’s no great shocker that digital skills are in short supply.   In our annual organizational and staffing survey of eBusiness and channel strategy professionals, we found that while...

                      • For eBusiness & Channel Strategy Professionals

                        Blog:Use Forrester's European Retail Segmentation to Understand Complex Customer Behavior

                        Digital disruption is both an opportunity and a threat.   In the age of the customer, firms that assume that what made them successful in the past will continue to drive competitive advantage...

                        • For eBusiness & Channel Strategy Professionals

                          Blog:Black Friday: The Sale That Stole Christmas

                          Black Friday is here. By here, I mean here in Europe. And it’s here to stay. Amazon launched Europe’s first Black Friday sale in 2010, with a small fanfare and some success. Most European...

                          • For eBusiness & Channel Strategy Professionals

                            Blog:Why you shouldn’t rush out and hire a CDO

                            Chief Digital Officer (or CDO) is the latest in a long line of snazzy C-level titles to emerge over the last few years. At Forrester we’ve been watching this trend for a while now and have made...

                            • For eBusiness & Channel Strategy Professionals

                              Blog:European Online Retail Forecast 2012 to 2017: Online growth will begin to polarize across Europe

                              European online retail sales will reach €191 billion by 2017, up from €112 billion in 2012 – reflecting a 11% compound annual growth rate (CAGR) over the next five years. ...

                              • For eBusiness & Channel Strategy Professionals

                                Blog:Where’s Your Next $Bn In Growth Coming From? Your Home Market? I Don’t Think So…

                                Depending on the viewpoint of your favorite economist, the recession may be over. But retail growth is far from buoyant in many markets. The UK retail sector shows healthy signs of recovery, while US...

                                • For eBusiness & Channel Strategy Professionals

                                  Blog:The Race To Digital Mastery Is On In 2016

                                  When it comes to digital, we are at a pivot point. Digitizing your business isn’t about technology: it’s about customer obsession - and in 2016, it will be among your ten critical...

                                  • For eBusiness & Channel Strategy Professionals

                                    Blog:Digital Business Means its Time to Evolve

                                    I’m returning from three days at Forrester’s Technology Management Forum in London. The theme was “Unleash Your Digital Business”, and a very public event on the first day...

                                    • For eBusiness & Channel Strategy Professionals

                                      Blog:Why Do Digital Business Transformations Fail?

                                      Digital transformation is undeniably complex and often misunderstood. To look at why things go wrong for some firms, lets take a quick look at three high-profile examples of transformation - two...

                                      • For eBusiness & Channel Strategy Professionals

                                        Blog:Don't Build A Digital Strategy; Digitize Your Business Strategy

                                        Business leaders don't think of digital as central to their business because in the past, it hasn't been. But now your customers, your products, your business operations, and your competitors...

                                        • For eBusiness & Channel Strategy Professionals

                                          Blog:Introducing Forrester’s Digital Maturity Model 4.0

                                          For the past eight years, business leaders have used Forrester's eBusiness and digital marketing assessments to mature their firms toward excellence. In 2013, we introduced a comprehensive...

                                          • For eBusiness & Channel Strategy Professionals

                                            Blog:Digital Business Q&A with Liza Landsman, Jet.com

                                            Deliver exceptional digital experiences. It sounds easy enough, but to win in the age of the customer, businesses must realize that there is much at stake if they do not focus efforts on providing...

                                            • For eBusiness & Channel Strategy Professionals

                                              Blog:Digital Business Transformation Will Gain Critical Mass In 2015

                                              In 2014 digital business hit the boardroom and the C-suite offices: At the beginning of 2014, 93% of executives told us that they believed that their industries would experience digital disruption in...

                                              • For eBusiness & Channel Strategy Professionals

                                                Blog:Ready to Write Your Digital Strategy? Read This First.

                                                Two weeks ago today I was in Chicago preparing for Forrester's Forum For eBusiness & Channel Strategy Professionals.   Our theme was movies - about the shift from the monolithic studio...

                                                • For eBusiness & Channel Strategy Professionals

                                                  Blog:How to make your company the most awesome place to work. #EVAR!!!

                                                  We are constantly told that millennials are breaking the workplace rules. They refuse to work 9 to 5. They demand iPhones. They can’t work unless there’s a fridge full of beer and a pool...

                                                  • For eBusiness & Channel Strategy Professionals

                                                    Blog:Time To Become a Digital Unicorn

                                                    I’m happy to report a major milestone. The final chapter of the Digital Business Playbook went live today. It’s the Tools and technology chapter, which has been an absolute beast of a...