Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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36 results in Blogs

  • Martin Gill
  • For eBusiness & Channel Strategy Professionals

    Blog:Drive Digital Transformation Through Strategic Partnerships

    I’m house hunting.   It’s a very enlightening way of seeing digital disruption in action. When my wife and I bought our current house over a decade ago, we found it on a property...

    • For eBusiness & Channel Strategy Professionals

      Blog:European Online Retail Forecast 2012 to 2017: Online growth will begin to polarize across Europe

      European online retail sales will reach €191 billion by 2017, up from €112 billion in 2012 – reflecting a 11% compound annual growth rate (CAGR) over the next five years. ...

      • For eBusiness & Channel Strategy Professionals

        Blog:Introducing the Global Retail Segmentation

        It's hardly a secret that consumers are rapidly adopting new touchpoints to help them shop. But the killer question that every eBusiness executive must be able to answer is, how quickly are...

        • For eBusiness & Channel Strategy Professionals

          Blog:European eCommerce Gets A Collective Voice. Can It Grow Teeth?

          I've written about the European Union's grand plans for eCommerce in the past. Much of what the European Commission wants to achieve is laudable and would be fantastic to see. After all, who...

          • Blog:Are You Ready For Digital Business?

            When David Cameron and Angela Merkel put their heads together to talk about the “Internet of Things” and decide that Britain should double its research investment into technology...

            • For eBusiness & Channel Strategy Professionals

              Blog:What does the arrival of the Chief Digital Officer mean to the eBusiness team?

              I’ve been thinking, talking to clients, and reading a lot recently about the rise of the Chief Digital Officer. Most of my recent research has been concerning the shift we are seeing in leading...

              • For eBusiness & Channel Strategy Professionals

                Blog:Where’s Your Next $Bn In Growth Coming From? Your Home Market? I Don’t Think So…

                Depending on the viewpoint of your favorite economist, the recession may be over. But retail growth is far from buoyant in many markets. The UK retail sector shows healthy signs of recovery, while US...

                • For eBusiness & Channel Strategy Professionals

                  Blog:Why you shouldn’t rush out and hire a CDO

                  Chief Digital Officer (or CDO) is the latest in a long line of snazzy C-level titles to emerge over the last few years. At Forrester we’ve been watching this trend for a while now and have made...

                  • For eBusiness & Channel Strategy Professionals

                    Blog:Accelerate Digital, Don't Try and Control It

                    Centres of excellence and shared service teams are nothing new. Its a concept that Technology Management teams have been wrestling with for years, if not decades in an effort to streamline underlying...

                    • For eBusiness & Channel Strategy Professionals

                      Blog:Ready to Write Your Digital Strategy? Read This First.

                      Two weeks ago today I was in Chicago preparing for Forrester's Forum For eBusiness & Channel Strategy Professionals.   Our theme was movies - about the shift from the monolithic studio...

                      • For eBusiness & Channel Strategy Professionals

                        Blog:Digital Business Means its Time to Evolve

                        I’m returning from three days at Forrester’s Technology Management Forum in London. The theme was “Unleash Your Digital Business”, and a very public event on the first day...

                        • For eBusiness & Channel Strategy Professionals

                          Blog:What's your in-store digital strategy?

                          At the start of the year, I published a piece of research looking at the major trends we predicted would hit Europe this year. One of the themes I called out was building on Peter Sheldon’s...

                          • For eBusiness & Channel Strategy Professionals

                            Blog:Bring me my Jetpack!

                            The future, if you believe science fiction, will be filled with hover-cars and jetpacks.   Bah humbug. I was never really into sci-fi as a kid. I never got into Doctor Who (still don’t...

                            • For eBusiness & Channel Strategy Professionals

                              Blog:What's in the Agile Commerce Playbook?

                              I’ve been called upon to present on agile commerce many times over the last year, and when I do I most commonly start with this quote: "Change is the law of life. And those who look only to the...

                              • For eBusiness & Channel Strategy Professionals

                                Blog:Digital skills are the golden ticket in 2015

                                It’s no secret that digital skills are in short supply. In fact, while some three quarters of executives tell us their firm now has some form of digital strategy (however rudimentary), a paltry...

                                • For eBusiness & Channel Strategy Professionals

                                  Blog:Use Forrester's European Retail Segmentation to Understand Complex Customer Behavior

                                  Digital disruption is both an opportunity and a threat.   In the age of the customer, firms that assume that what made them successful in the past will continue to drive competitive advantage...

                                  • For eBusiness & Channel Strategy Professionals

                                    Blog:Black Friday: The Sale That Stole Christmas

                                    Black Friday is here. By here, I mean here in Europe. And it’s here to stay. Amazon launched Europe’s first Black Friday sale in 2010, with a small fanfare and some success. Most European...

                                    • For eBusiness & Channel Strategy Professionals

                                      Blog:Why Do Digital Business Transformations Fail?

                                      Digital transformation is undeniably complex and often misunderstood. To look at why things go wrong for some firms, lets take a quick look at three high-profile examples of transformation - two...

                                      • For eBusiness & Channel Strategy Professionals

                                        Blog:Managing the Cross-Touchpoint Customer Journey

                                        It’s no great surprise that many retailers are reporting an increase in multi-touchpoint engagement from their shoppers this year in the run-up to Christmas. Our own Technographics® data...

                                        • For eBusiness & Channel Strategy Professionals

                                          Blog:How to be a Digital Commando

                                          These poor, cold fellows stand few miles from my parent’s house in the Highlands of Scotland. They commemorate the founding of the Royal Marine Commandos in 1942, and these windswept, bronze...

                                          • For eBusiness & Channel Strategy Professionals

                                            Blog:Burberry's Digitally Enabled Store Is Seductive, But Is It Really "Agile Commerce"?

                                            There are a few firms that I regularly point to as agile commerce exemplars, and one of them is Burberry. This always makes me smile because being from the north of England and growing up in a...

                                            • For eBusiness & Channel Strategy Professionals

                                              Blog:eCommerce. Russian style!

                                              Anyone who’s heard me speak at a conference over the last couple of years stands a fair chance of having listened to me talk about the fall of the Berlin Wall. Now, considering I typically talk...

                                              • For eBusiness & Channel Strategy Professionals

                                                Blog:European Brands are Embracing the Cross-Touchpoint Reality

                                                I had the pleasure of presenting an evolution of our Agile Commerce research last week at the Internet Retailing conference in London. It was an interesting event on a number of fronts, but my key...

                                                • For eBusiness & Channel Strategy Professionals

                                                  Blog:Shooting Arrows At Eagles

                                                  Mao Zedong is quoted as having said that: “A revolution is not a dinner party . . . A revolution is an insurrection, an act of violence by which one class overthrows another.” However,...

                                                  • For eBusiness & Channel Strategy Professionals

                                                    Blog:Navigating the New Digital Landscape

                                                    I’m writing this on the train. On my iPad. Connected to the internet (albeit intermittently, thanks to the occasional tunnel) while trundling through the British countryside. I booked my ticket...