Pascal Matzke

Vice President, Research Director serving CIOs

Pascal is a member of Forrester's Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. His research focus is on as-a-service business models and tech-driven business transformation, analyzing the shifting and consolidating IT services and outsourcing market, as well as underlying IT market dynamics. His research examines new constituencies of buyers and suppliers that are currently reshaping and recasting the IT services market.

In addition, Pascal regularly advises end user clients on their IT services and sourcing strategies, with a particular emphasis on outsourcing decision issues, RFP creation, and vendor selection and vendor management. His research spans the business strategies, operational processes, and portfolio elements required to achieve and sustain market leadership. For example, he co-authored Forrester's Big Idea on "Converged Service Delivery: The Missing Link In Achieving Business Flexibility." Pascal is a frequent public speaker and is regularly quoted by leading business newspapers and IT magazines, such as CIO Magazine, Computing, The Economist, the Financial Times, Handelsblatt, InformationWeek, and the International Herald Tribune.

Previous Work Experience

Pascal joined Forrester in 2005 from META Group, where he was a European lead analyst and consulting director responsible for IT services and vendor strategy issues. Previously, Pascal came from Giga Information Group, where he was a senior analyst and solution program manager covering IT services and outsourcing topics, as well as the relevant vendor evaluation methodologies. Prior to joining Giga Information Group in 1997, Pascal was involved in management consulting projects at a Munich-based consulting company, mainly in the telecommunications and IT services area.


Pascal earned an M.A. in political science, economics, and modern history from the Ludwig-Maximilians-University in Munich, Germany.

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6 results in Blogs

  • Pascal Matzke
  • For Chief Information Officer Professionals

    Blog:CIOs Will Lead The Digital Change – Or Be Usurped – In 2015

    Rapidly evolving customer expectations continue to drive changes across all facets of business. Consumers and business customers increasingly expect real-time access to status, service, and product...

    • For Vendor Strategy Professionals

      Blog:Remembering Julie Giera

      Yesterday we received the very sad news that our great friend and wonderful colleague Julie Giera passed away earlier this week. Although we were well aware of the fact that Julie had been battling...

      • For Vendor Strategy Professionals

        Blog:Forthcoming Report On The Future Of The IT Services Market

        A combination of factors is combining to reshape and recast the IT services sector. These factors include the continued weak economic environment, the further development of a global delivery model...

        • For Vendor Strategy Professionals

          Blog:HP Completes EDS Integration, But Major Challenges Remain

          When HP acquired EDS in May 2008 it was clear that in the short term the company would have to manage significant integration challenges before the medium and long term benefits of the acquisition...

          • For Vendor Strategy Professionals

            Blog:The Acquisition Of ACS Will Change Xerox' Business Model

            On Monday morning Xerox announced the planned acquisition of ACS for approximately $6.4 billion. The acquisition will be a big move for Xerox’s Ursula Burns, who just recently took over as CEO, and...

            • For Vendor Strategy Professionals

              Blog:Dell's acquisition of Perot Systems is a good move but won't be enough

              Together with some of my Forrester analyst colleagues earlier today I listened into the conference call hosted by executives of both -  Dell and Perot Systems - to explain the rationale behind...