Paul   Miller

Paul Miller

Senior Analyst Serving CIO Professionals

Paul serves the CIO role, focusing on the industrial internet of things (IoT) and cloud computing. His research explores how new technologies challenge established organizations and their business models. Cloud computing may not always save its adopters money, but cloud-based approaches consistently provide the flexibility and agility required to win, serve, and retain business in the age of the customer. Paul also looks at the way IoT is creating opportunities in sectors from healthcare and utilities to manufacturing and retail. At the simplest level, connected devices are used to track the use of expensive physical assets. But the opportunities are far larger than that, altering the ways in which machines are built, sold, used, and maintained, and transforming the relationship between makers, operators, and customers in ways that we are only just beginning to understand.

Previous Work Experience

Paul joined Forrester in 2015, having spent the previous six years as an independent analyst and founder of The Cloud of Data. His areas of focus included cloud computing and big data, with a particular emphasis on exploring the implications of integrating new approaches into existing business models and workflows. Paul worked with a variety of vendors, customer organizations, and public bodies. He was also a long-serving and active contributor to Gigaom Research's Analyst Network. Prior to that, Paul was a member of the senior management team at a UK software company. He has also filled roles related to shaping public policy around the use of information technology, particularly in the culture and education sectors, culminating in a period as the first director of the UK's Common Information Environment. This initiative was supported by organizations including the National Health Service, Jisc, the British Library, BBC, and others.

Education

Paul earned a Ph.D in archaeology from the University of York, in the UK.

Paul Miller

Senior Analyst Serving CIO Professionals

Paul serves the CIO role, focusing on the industrial internet of things (IoT) and cloud computing. His research explores how new technologies challenge established organizations and their business models. Cloud computing may not always save its adopters money, but cloud-based approaches consistently provide the flexibility and agility required to win, serve, and retain business in the age of the customer. Paul also looks at the way IoT is creating opportunities in sectors from healthcare and utilities to manufacturing and retail. At the simplest level, connected devices are used to track the use of expensive physical assets. But the opportunities are far larger than that, altering the ways in which machines are built, sold, used, and maintained, and transforming the relationship between makers, operators, and customers in ways that we are only just beginning to understand.

Previous Work Experience

Paul joined Forrester in 2015, having spent the previous six years as an independent analyst and founder of The Cloud of Data. His areas of focus included cloud computing and big data, with a particular emphasis on exploring the implications of integrating new approaches into existing business models and workflows. Paul worked with a variety of vendors, customer organizations, and public bodies. He was also a long-serving and active contributor to Gigaom Research's Analyst Network. Prior to that, Paul was a member of the senior management team at a UK software company. He has also filled roles related to shaping public policy around the use of information technology, particularly in the culture and education sectors, culminating in a period as the first director of the UK's Common Information Environment. This initiative was supported by organizations including the National Health Service, Jisc, the British Library, BBC, and others.

Education

Paul earned a Ph.D in archaeology from the University of York, in the UK.

Paul Miller's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Industrial IoT Software Platforms, Q3 2018

    The 15 Providers That Matter Most And How They Stack Up

    August 9, 2018Paul Miller, Michele Pelino

    In our 24-criteria evaluation of industrial internet-of-things (IIoT) software platform providers, we identified the 15 most significant — Amazon Web Services (AWS), Atos, Bosch, C3 IoT, Cisco, GE Digital, Hitachi, IBM, Microsoft, Oracle, PTC, SAP, Schneider Electric, Siemens, and Software AG — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Offer A Deeper Purpose To Tempt Digital Talent Away From Silicon Valley

    Traditional Industries Competing With Cool Tech Firms For Staff Must Shift The Fight Away From Pay And Perks To Win

    August 6, 2018Paul Miller

    Traditional businesses must embrace digital to win, serve, and retain customers. From manufacturing and utilities to retail and healthcare, many are attempting the transition. In the process, lumbering behemoths of the industrial age find themselves competing for digitally savvy talent with some of the youngest, coolest companies on the planet. This report discusses the talent acquisition and retention steps that infrastructure and operations (I&O) professionals must take as they seek digitally enabled growth. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: A Clear Multicloud Strategy Delivers Business Value

    Get Comfortable With The Reality Of Multiple Cloud Partners

    April 18, 2018Paul Miller

    The systems of engagement driving business growth often exploit cloud computing for agility, flexibility, and cost-effectiveness. In isolation, each of these systems may need just one cloud provider, but the broad portfolio of tools deployed across the enterprise creates a more complex picture. CIOs face the challenge of multicloud and of developing an effective strategy to understand and manage the mix of cloud resources upon which their businesses depend. This is an update to a previously published report; Forrester reviews and updates reports periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: It's Not Easy For An Industrial Product Company To Build A Software Platform Business

    Lessons From GE's Bumpy Digital Transformation Journey In 2017

    February 21, 2018 Nigel Fenwick, Brian Hopkins, Frank E. Gillett, Paul Miller, Michele Pelino

    General Electric (GE) has been on a journey of digital transformation since at least 2014. But GE's new digital business unit hit unexpected bumps in the road in 2017. This report examines the challenges GE has faced and outlines some of the lessons CIOs and CTOs can learn about creating a software company inside an industrial giant.

  • For CIO Professionals

    REPORT: IoT Transforms A 200-Year-Old Industry

    Lessons From The Railway Industry

    January 31, 2018Paul Miller

    Around the world, trains continue to grow in popularity. They're relatively green and relatively affordable. As passenger and freight numbers continue to rise, train operators must make more efficient use of the physical assets available to them. The internet of things (IoT) creates opportunities for better asset tracking, more predictive maintenance, and a more intelligent approach to managing the network. Combined with innovations in digital customer experience, train operators can begin to transform engagement with the whole journey.

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Webinar: What Your IoT Platform Provider Is Really Doing With Your Data

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