Paul   Miller

Paul Miller

Senior Analyst Serving CIO Professionals

Paul serves the CIO role, focusing on the industrial internet of things (IoT) and cloud computing. His research explores how new technologies challenge established organizations and their business models. Cloud computing may not always save its adopters money, but cloud-based approaches consistently provide the flexibility and agility required to win, serve, and retain business in the age of the customer. Paul also looks at the way IoT is creating opportunities in sectors from healthcare and utilities to manufacturing and retail. At the simplest level, connected devices are used to track the use of expensive physical assets. But the opportunities are far larger than that, altering the ways in which machines are built, sold, used, and maintained, and transforming the relationship between makers, operators, and customers in ways that we are only just beginning to understand.

Previous Work Experience

Paul joined Forrester in 2015, having spent the previous six years as an independent analyst and founder of The Cloud of Data. His areas of focus included cloud computing and big data, with a particular emphasis on exploring the implications of integrating new approaches into existing business models and workflows. Paul worked with a variety of vendors, customer organizations, and public bodies. He was also a long-serving and active contributor to Gigaom Research's Analyst Network. Prior to that, Paul was a member of the senior management team at a UK software company. He has also filled roles related to shaping public policy around the use of information technology, particularly in the culture and education sectors, culminating in a period as the first director of the UK's Common Information Environment. This initiative was supported by organizations including the National Health Service, Jisc, the British Library, BBC, and others.

Education

Paul earned a Ph.D in archaeology from the University of York, in the UK.

Paul Miller

Senior Analyst Serving CIO Professionals

Paul serves the CIO role, focusing on the industrial internet of things (IoT) and cloud computing. His research explores how new technologies challenge established organizations and their business models. Cloud computing may not always save its adopters money, but cloud-based approaches consistently provide the flexibility and agility required to win, serve, and retain business in the age of the customer. Paul also looks at the way IoT is creating opportunities in sectors from healthcare and utilities to manufacturing and retail. At the simplest level, connected devices are used to track the use of expensive physical assets. But the opportunities are far larger than that, altering the ways in which machines are built, sold, used, and maintained, and transforming the relationship between makers, operators, and customers in ways that we are only just beginning to understand.

Previous Work Experience

Paul joined Forrester in 2015, having spent the previous six years as an independent analyst and founder of The Cloud of Data. His areas of focus included cloud computing and big data, with a particular emphasis on exploring the implications of integrating new approaches into existing business models and workflows. Paul worked with a variety of vendors, customer organizations, and public bodies. He was also a long-serving and active contributor to Gigaom Research's Analyst Network. Prior to that, Paul was a member of the senior management team at a UK software company. He has also filled roles related to shaping public policy around the use of information technology, particularly in the culture and education sectors, culminating in a period as the first director of the UK's Common Information Environment. This initiative was supported by organizations including the National Health Service, Jisc, the British Library, BBC, and others.

Education

Paul earned a Ph.D in archaeology from the University of York, in the UK.

Paul Miller's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: A Clear Multicloud Strategy Delivers Business Value

    Get Comfortable With The Reality Of Multiple Cloud Partners

    April 18, 2018Paul Miller

    The systems of engagement driving business growth often exploit cloud computing for agility, flexibility, and cost-effectiveness. In isolation, each of these systems may need just one cloud provider, but the broad portfolio of tools deployed across the enterprise creates a more complex picture. CIOs face the challenge of multicloud and of developing an effective strategy to understand and manage the mix of cloud resources upon which their businesses depend. This is an update to a previously published report; Forrester reviews and updates reports periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: It's Not Easy For An Industrial Product Company To Build A Software Platform Business

    Lessons From GE's Bumpy Digital Transformation Journey In 2017

    February 21, 2018 Nigel Fenwick, Brian Hopkins, Frank E. Gillett, Paul Miller, Michele Pelino

    General Electric (GE) has been on a journey of digital transformation since at least 2014. But GE's new digital business unit hit unexpected bumps in the road in 2017. This report examines the challenges GE has faced and outlines some of the lessons CIOs and CTOs can learn about creating a software company inside an industrial giant.

  • For CIO Professionals

    REPORT: IoT Transforms A 200-Year-Old Industry

    Lessons From The Railway Industry

    January 31, 2018Paul Miller

    Around the world, trains continue to grow in popularity. They're relatively green and relatively affordable. As passenger and freight numbers continue to rise, train operators must make more efficient use of the physical assets available to them. The internet of things (IoT) creates opportunities for better asset tracking, more predictive maintenance, and a more intelligent approach to managing the network. Combined with innovations in digital customer experience, train operators can begin to transform engagement with the whole journey.

  • For CIO Professionals

    REPORT: IoT Brings Firms With Remote Assets Closer To Their Customers

    Lessons From The Wind Power Industry

    January 31, 2018Paul Miller

    Often half way up a remote mountain, or out at sea, wind farms demonstrate many of the issues associated with applying the internet of things (IoT) to the industrial sectors: Environments can be harsh, connectivity is erratic, and digitally skilled operations staff are rarely nearby. This report discusses the challenge of connecting these remote industrial facilities and highlights the business benefits realized by those who manage to do so.

  • For CIO Professionals

    REPORT: From Grease To Code: Industrial Giants Bet Their Future On Software

    To Survive, Manufacturing Firms Must Become As Proficient In The Digital World As They Are In The Physical

    January 31, 2018Paul Miller

    Industrial giants rose to dominance by making high-quality physical objects. Lower-cost competition and new multi-stakeholder ecosystems mean this old route to success is no longer sufficient. To survive, these industrial firms must move faster, deliver new value to new stakeholders, and respond to the shifting expectations of both their customers and their customers' customers. This report explores how digital technologies and the internet of things (IoT) are core to this transformation and highlights ways in which the CIO's role must expand as a result.

View all of Paul Miller's Research

Clients Who Work With Paul Miller Also Work With:

View all related analysts