Paul   Miller

Paul Miller

Senior Analyst Serving CIO Professionals

Paul serves the CIO role, focusing on the industrial internet of things (IoT) and cloud computing. His research explores how new technologies challenge established organizations and their business models. Cloud computing may not always save its adopters money, but cloud-based approaches consistently provide the flexibility and agility required to win, serve, and retain business in the age of the customer. Paul also looks at the way IoT is creating opportunities in sectors from healthcare and utilities to manufacturing and retail. At the simplest level, connected devices are used to track the use of expensive physical assets. But the opportunities are far larger than that, altering the ways in which machines are built, sold, used, and maintained, and transforming the relationship between makers, operators, and customers in ways that we are only just beginning to understand.

Previous Work Experience

Paul joined Forrester in 2015, having spent the previous six years as an independent analyst and founder of The Cloud of Data. His areas of focus included cloud computing and big data, with a particular emphasis on exploring the implications of integrating new approaches into existing business models and workflows. Paul worked with a variety of vendors, customer organizations, and public bodies. He was also a long-serving and active contributor to Gigaom Research's Analyst Network. Prior to that, Paul was a member of the senior management team at a UK software company. He has also filled roles related to shaping public policy around the use of information technology, particularly in the culture and education sectors, culminating in a period as the first director of the UK's Common Information Environment. This initiative was supported by organizations including the National Health Service, Jisc, the British Library, BBC, and others.

Education

Paul earned a Ph.D in archaeology from the University of York, in the UK.

Paul Miller

Senior Analyst Serving CIO Professionals

Paul serves the CIO role, focusing on the industrial internet of things (IoT) and cloud computing. His research explores how new technologies challenge established organizations and their business models. Cloud computing may not always save its adopters money, but cloud-based approaches consistently provide the flexibility and agility required to win, serve, and retain business in the age of the customer. Paul also looks at the way IoT is creating opportunities in sectors from healthcare and utilities to manufacturing and retail. At the simplest level, connected devices are used to track the use of expensive physical assets. But the opportunities are far larger than that, altering the ways in which machines are built, sold, used, and maintained, and transforming the relationship between makers, operators, and customers in ways that we are only just beginning to understand.

Previous Work Experience

Paul joined Forrester in 2015, having spent the previous six years as an independent analyst and founder of The Cloud of Data. His areas of focus included cloud computing and big data, with a particular emphasis on exploring the implications of integrating new approaches into existing business models and workflows. Paul worked with a variety of vendors, customer organizations, and public bodies. He was also a long-serving and active contributor to Gigaom Research's Analyst Network. Prior to that, Paul was a member of the senior management team at a UK software company. He has also filled roles related to shaping public policy around the use of information technology, particularly in the culture and education sectors, culminating in a period as the first director of the UK's Common Information Environment. This initiative was supported by organizations including the National Health Service, Jisc, the British Library, BBC, and others.

Education

Paul earned a Ph.D in archaeology from the University of York, in the UK.

Paul Miller's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: From Grease To Code: Industrial Giants Must Bet Their Futures On Software

    To Survive, Manufacturing Firms Must Become As Proficient In The Digital World As In The Physical One

    April 24, 2019Paul Miller

    Industrial giants rose to dominance by making high-quality physical objects. Lower-cost competition and increasingly complex multistakeholder ecosystems mean this old route to success is no longer sufficient. To survive, industrial firms must move faster, deliver new value to new stakeholders, and respond to the shifting expectations of both their customers and their customers' customers. This report explores how digital technologies and the internet of things (IoT) are core to this transformation and highlights ways in which the CIO's role must expand as a result. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Taking The Pulse Of Europe's Cloud, Q1 2019

    Data Centers Open In More Countries As Cloud Adoption Continues To Grow

    February 22, 2019Paul Miller

    Cloud computing is firmly established as a tool in the European technology toolbox, but the rationale for using cloud continues to mature. This report examines recent moves by major cloud vendors and changes in customer expectations. It highlights cloud priorities for Europe's infrastructure and operations (I&O) professionals as they enter 2019. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now with our most recent survey data.

  • For Infrastructure & Operations Professionals

    REPORT: Extended Reality Will Help Manufacturers With More Than Just Training And Remote Assistance

    Look Past The Hype To See Where Augmented, Mixed, Or Virtual Reality Creates Value In Industrial Use Cases

    February 12, 2019Paul Miller

    Augmented reality (AR), mixed reality (MR), and virtual reality (VR), collectively referred to as extended reality, are making their way into manufacturing environments. However, there's a disconnect between the hype around flashy immersive environments and the pragmatic reality of training and remote assistance use cases. This report helps infrastructure and operations (I&O) professionals understand the trends and decide where best to focus their attention in 2019.

  • For Infrastructure & Operations Professionals

    REPORT: IoT Ignites Interest In Outcome-Based Pricing In Manufacturing

    Alternative Pricing Models Are Worth Exploring Only When All Sides Agree On Key Metrics

    February 8, 2019Paul Miller, Michele Pelino

    The internet of things (IoT) provides new visibility into the physical assets and outputs of business, making IoT projects well suited to support alternative contractual relationships, such as those designed around outcome-based or value-based pricing. This report helps infrastructure and operations (I&O) professionals who support engagements using IoT understand the implications of these projects, providing guidance on situations where alternative contractual relationships make sense — and where they don't.

  • For Infrastructure & Operations Professionals

    REPORT: Scoring Our 2018 Cloud Predictions

    We Were Spot-On For Three, Early On Four, And Reaching On Three

    December 19, 2018 Lauren E. Nelson, Dave Bartoletti, Charlie Dai, Amanda LeClair, Liz Herbert, Andre Kindness, Paul Miller

    Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This report holds us, the prediction makers, accountable by assessing each prediction against what actually happened in 2018.

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