For Customer Experience Professionals

People Who Transform An Experience-Driven Organization

    Why Read This Report

    This stakeholder map is designed to help customer experience professionals plan and coordinate activities across roles and functions as well as clarify the responsibilities of participants in the transformation to an experience-driven organization. It includes an overview of the customer experience maturity framework that forms the basis of the transformation, identifies the most important stakeholders who'll need to participate in the transformation, and explains why those stakeholders are critical to success. The report also includes a downloadable spreadsheet-based grid, which can be customized for your business.
    US $499
    Add To Cart
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.