Phil Murphy

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals by helping them streamline and modernize their application portfolios and transition their application strategies, organizational structures, and sourcing approaches for the age of the customer (AoC). AoC represents the cumulative effect of today's hottest business technology (BT) trends — mobile, customer experience, cloud, and big data. AoC forces will drive BT professionals to rationalize, modernize, and better manage their application portfolios to help business leaders thrive in this new, highly competitive, and customer-focused landscape.

Phil's research is targeted at application professionals, but it also draws substantial interest from enterprise architects, CIOs, and other BT professionals.

Previous Work Experience

Phil's IT career began in 1982 and he has held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he developed commercial ERP applications and consulted with Cullinet's customer base before being promoted to MIS director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on Compensation Insurance (NCCI), where he directed a team that developed and distributed commercial software, implemented packaged financial applications, and rolled out the nation's first Internet-based information service to the worker's compensation insurance industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.

Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group in 2000. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.

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36 results in Reports

  • Phil Murphy
  • Management & Organization
  • For Application Development & Delivery Professionals

    Report:Predictions 2015: Modern Apps Mean New Technologies, Processes, And Skills

    Application development and delivery (AD&D) leaders are facing tumultuous change in 2015 driven by people, process, and technology catalysts. Mobile and cloud alter the architectural landscape and...

    • Downloads: 399
  • For Application Development & Delivery Professionals

    Report:Forrester's BT Agenda Application Readiness Self-Assessment

    This spreadsheet toolkit from the Application Development Strategy, Structure, And Sourcing Playbook outlines a framework to assess the state of readiness for customer centricity in the context of...

    • Downloads: 13
  • For Application Development & Delivery Professionals

    Report:Map The Gaps In Your BT Apps

    Assessment: The Application Development Strategy, Structure, And Sourcing Playbook

    Customer centricity drives change for all application development and delivery (AD&D) professionals, but in different ways and at different rates. The effort to win, serve, and retain customers...

    • Downloads: 100
  • For Application Development & Delivery Professionals

    Report:Enable A Customer-Centric BT Agenda With These Four Application Strategies

    Strategic Plan: The Application Development Strategy, Structure, And Sourcing Playbook

    Application development and delivery (AD&D) professionals are under mounting pressure to balance two competing agendas. The IT agenda focuses on secure, stable, slow-to-change systems of record. It...

    • Downloads: 134
  • For Application Development & Delivery Professionals

    Report:Express Lean, Agile, And DevOps Cultural Changes In Terms Of Business Value

    Don't Let Jargon Derail Customer-Facing Mobile/Web Efforts

    As application development and delivery professionals retool to deliver customer-facing web and mobile applications to attract, win, and serve customers, they must overcome entrenched processes and...

    • Downloads: 393
  • For Application Development & Delivery Professionals

    Report:The Age Of The Customer Changes Everything For AD&D Leaders

    Executive Overview: The Application Development Strategy, Structure, And Sourcing Playbook

    The cumulative impact of the age of the customer uber-trends — digital disruption, mobile mind shift, customer experience, and big data analytics — will transform the competitive...

    • Downloads: 399
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Project/Program Portfolio Management, Q4 2012

    How The Top 10 Providers Stack Up In A Newly Divided Market

    Demand for business agility fuels adoption of Agile development techniques that can deliver differentiating business technology (BT) solutions within accelerated time frames. Agile development...

    • Downloads: 1877
  • For Application Development & Delivery Professionals

    Report:Revamp Your Organization For Agile And Lean

    Revamp Your Approach To Skills And Staffing For Agile And Lean: Welcome To The Machine

    This report outlines the skills and staffing part of Forrester's solution for application development and delivery (AD&D) executives working on Agile and Lean. It is designed to help AD&D execs act...

    • Downloads: 1226
  • For Application Development & Delivery Professionals

    Report:How To Become A BT Leader — And Leave IT Order-Taking Behind

    Three Cases Show The Path To App Delivery's High-Value Career Choices

    How application development and delivery professionals serve the business is changing, calling for new delivery methods, organizational models, roles, and processes. The change: App delivery pros...

    • Downloads: 695
  • For Application Development & Delivery Professionals

    Report:What Comes Next After Application Assessment?

    Application Assessments Are Only A First Step Toward Rationalization

    Application rationalization is a hot topic for many applications professionals and also draws the attention of enterprise architects and CIOs. Most organizations begin by compiling an inventory of...

    • Downloads: 802
  • For Application Development & Delivery Professionals

    Report:Forecast For Hiring Applications Professionals Is Stormy — Act Now To Recruit And Retain The Best

    Managers at all levels of application development and delivery struggle to retain talented applications professionals amidst tight budgets, burgeoning workloads, and a host of other challenges. A...

    • Downloads: 440
  • For Application Development & Delivery Professionals

    Report:A Workable Application Modernization Framework Is Job No. 1 Now

    We are being crushed by our IT legacy and must deal with the problem now. Bloated application portfolios prevent us from fully supporting new business opportunities and innovation; IT decision-makers...

    • Downloads: 1345
  • For Application Development & Delivery Professionals

    Report:Think Lean When Doing Application Portfolio Consolidation

    Packaged applications, custom-built applications, shrink-wrapped applications, and system software all share a common trait: Mergers, acquisitions, and the passage of time have allowed redundancy and...

    • Downloads: 1673
  • For Application Development & Delivery Professionals

    Report:Beyond Benchmarks: Estimate Your Application Maintenance Costs Using Internal Data

    Applications professionals struggle to explain the cost of their applications' ongoing operations and maintenance to their business counterparts, who commonly perceive the costs as excessive. The...

    • Downloads: 797
  • For Application Development & Delivery Professionals

    Report:Anatomy Of A Portfolio Management Tool

    Common Qualities Apply To All Types Of Portfolio Management Tools

    The term "portfolio management" is officially in vogue — it has been appended to applications, projects and programs, enterprises, and to IT itself. But what does it mean to manage a portfolio?...

    • Downloads: 1954
  • For Application Development & Delivery Professionals

    Report:Justifying Application Modernization: Industry Analogies Explain Choices In A Business Context

    Wary business executives are squeezed by external competition for market share and internal competition for operating and IT budgets. Applications professionals can no longer expect that the...

    • Downloads: 693
  • For Application Development & Delivery Professionals

    Report:Four Steps To Optimize Your Application And Project Portfolios In Volatile Economic Times

    Economic instability around the globe is forcing organizations to react: Some organizations will have to cut costs to survive, some organizations will proceed as usual, while still others will take a...

    • Downloads: 1407
  • For Application Development & Delivery Professionals

    Report:Topic Overview: Strategies To Cut Application Costs Using Diagnostic And Monitoring Tools

    Once developers have implemented and stabilized applications in a production environment, the applications are placed in "maintenance mode"; thereafter, many receive little scrutiny. As time passes,...

    • Downloads: 1774
  • For CIO Professionals

    Report:The Application Management Continuum Offers CIOs A Contemporary Approach To Modernization

    The technology needs of an industry evolve and mature unevenly — in the early years, companies replace technology frequently to scale in step with organic growth. As the industry matures, it...

    • Downloads: 1163
  • For CIO Professionals

    Report:Budget Adjustments For CIOs In Lean Economic Times

    What To Cut And What Not To Cut When The Budget Ax Must Fall

    CIOs have faced lean economic times with regularity over the past four decades, and they will inevitably face lean times again — it isn't a question of whether they will happen but when....

    • Downloads: 916
  • For CIO Professionals

    Report:Managing IT When Times Get Tough

    Proactive CIOs Will Help Firms Amid Economic Uncertainties

    Macroeconomic conditions, whether they are downturns or boom times, broadly shape the CIO's job, but the firm's own context drives action. The reality is that any business at any time may need to...

    • Downloads: 1604
  • For CIO Professionals

    Report:Academic Programs Are Beginning To Offset Anticipated Mainframe Talent Shortages

    CIOs who question whether a lack of younger workers with mainframe skills will influence their hardware platform choices are asking the wrong question. At issue isn't the viability of the zSeries...

    • Downloads: 384
  • For CIO Professionals

    Report:CIOs Must MAP A Strategic Application Plan

    Align IT Execution To Business Needs With Vision, Context, And Orchestration

    The duties performed by CIOs are analogous to those of big-city mayors — neither executive has the chance to build a community from scratch, and most inherit a series of problems from...

    • Downloads: 1810
  • For CIO Professionals

    Report:APM Trends: Board-Mandated Cuts To The IT Budget Spur A Global Bank To Adopt APM

    The impetus for streamlining application portfolios can originate from many different directions and catalysts. In this case it was simple: The bank's board of directors mandated that IT management...

    • Downloads: 528
  • For CIO Professionals

    Report:APM Trends: Bank Assessed The Ability Of Core Applications To Suit Future Business Plans

    The business leaders in one bank regularly plan business strategy several years into the future. During these sessions, leaders pose forward-looking questions: "How much will our business change...

    • Downloads: 537