Why Read This
Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating business operations. But customer expectations and the accelerating pace of competition is forcing a sea change in how enterprise architects adopt and implement BPM into their change strategies. Delivering better customer experiences demands greater process flexibility and contextual awareness, placing a bright spotlight on the need for unstructured business processes and dynamic case management, as well as the need to support mobile solutions. Enterprise architecture (EA) professionals: the time to act is now. In 2015, the market opportunity for BPM will reach $6 billion and it will play an expanding role in accelerating application development and migrating key business processes into the cloud. This BPM landscape report lays out the path to the future state and describes the impact of this shifting landscape on business, customers, and partners. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.