Program & Project Management

The program and project management team is responsible for standardizing project management policies, processes, and methods throughout an organization.

Latest Research

  • For Customer Experience Professionals

    REPORT: Three Ways To Evolve CX Prioritization

    Advanced Level: Prioritization Practices For CX Transformation

    November 13, 2018 Ryan Hart

    Companies with well-established, high-functioning prioritization competencies have a wide-open opportunity for innovation and experimentation. Customer experience (CX) professionals can focus their organizations on efforts that bring the greatest benefits to customers and the business through a range of approaches that fall outside typical definitions of prioritization. In this report, we examine three areas that offer opportunities for innovation in the CX management prioritization competency. Forrester refreshes this report regularly based on new research.

  • For Enterprise Architecture Professionals

    REPORT: Embrace Decentralized Decision Making, But Keep Planning Holistic

    Processes: The Strategic Portfolio Management Playbook

    October 23, 2018 Margo Visitacion

    For a few years now, enterprise decision makers have most often listed improving customer experience (CX), growing revenue, or reducing costs as their top priority. Changing customer demands mean that firms must plan continuously; they also need robust portfolio management practices in order to differentiate themselves from the competition without breaking the budget. This report examines the practices that project management office (PMO) and enterprise architecture (EA) professionals must adopt to support their business peers. This is an update to a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: Assess Your Strategic Portfolio Management Maturity

    Assessment: The Strategic Portfolio Management Playbook

    August 16, 2018 Margo Visitacion

    Strategic portfolio management (SPM) practices enable an organization to select and execute on the investments necessary to embrace a customer-obsessed operating model. This report and assessment tool allow enterprise architects to look at their company's maturity in adopting the portfolio management practices that will further their journey toward customer obsession. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Portfolio Ecosystems Continue To Evolve

    Landscape: The Strategic Portfolio Management Playbook

    July 16, 2018 Margo Visitacion

    The increasing role of digital transformation in outstanding customer experiences forces firms to take a strategic approach to portfolio management. Delivering in fast-paced business environments affects funding approaches, shortens planning cycles, and requires real-time feedback to adapt to change. This report examines what CIOs, application development and delivery (AD&D) professionals, and portfolio management office (PMO) leaders must do to transform their organizations from doing Agile to being Agile. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Best Practices For Tackling New Dev Challenges With Requirements Management

    July 13, 2018 Margo Visitacion, Bill Seguin

    To meet the challenges of modern delivery, application development and delivery (AD&D) pros must support faster delivery cycles with the challenge of managing quality and technical debt. Agile dictates interactions over process and working software over documentation, but managing risk and delivering great customer experience, especially in regulated industries, requires transparency and traceability delivered in an Agile context. This report examines the best practices for selecting the right requirements management (RM) solutions that promote speed and traceability.

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