Program & Project Management

The program and project management team is responsible for standardizing project management policies, processes, and methods throughout an organization.

Latest Research

  • For Analyst Relations Professionals

    REPORT: Blaze A New Path To Successful AR

    Road Map: The Industry Analyst Relations Playbook

    December 5, 2018 Kevin Lucas

    It's one thing to know how to plan an analyst relations (AR) program, but it's another to do so in an unfamiliar company with unfamiliar colleagues, all of whom may have different expectations of what AR is for and what you should do. But this is the challenge you face when you join a company to create or rejuvenate AR. Read this report to see what road maps strong AR managers followed during their first months, what challenges they faced, and how they turned obstacles into quick hits that stamped the new managers' marks on the programs they owned. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: Agile PMOs Transform To Support Value Delivery

    Organization: The Strategic Portfolio Management Playbook

    December 3, 2018 Margo Visitacion

    Responding to demand for high-quality customer experience, firms have adopted Agile to innovate. When these digital initiatives scale, however, any lack of enterprise program management maturity becomes evident. Consistent disciplines are essential, but past portfolio management office (PMO) failures make enterprise architecture (EA) pros leery. Modern PMOs take a center-of-excellence approach to strike the right balance: building competencies; delivering them in a lightweight, service-oriented approach; and stripping away bureaucracy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Customer Experience Professionals

    REPORT: Three Ways To Evolve CX Prioritization

    Advanced Level: Prioritization Practices For CX Transformation

    November 13, 2018 Ryan Hart

    Companies with well-established, high-functioning prioritization competencies have a wide-open opportunity for innovation and experimentation. Customer experience (CX) professionals can focus their organizations on efforts that bring the greatest benefits to customers and the business through a range of approaches that fall outside typical definitions of prioritization. In this report, we examine three areas that offer opportunities for innovation in the CX management prioritization competency. Forrester refreshes this report regularly based on new research.

  • For Enterprise Architecture Professionals

    REPORT: Embrace Decentralized Decision Making, But Keep Planning Holistic

    Processes: The Strategic Portfolio Management Playbook

    October 23, 2018 Margo Visitacion

    For a few years now, enterprise decision makers have most often listed improving customer experience (CX), growing revenue, or reducing costs as their top priority. Changing customer demands mean that firms must plan continuously; they also need robust portfolio management practices in order to differentiate themselves from the competition without breaking the budget. This report examines the practices that project management office (PMO) and enterprise architecture (EA) professionals must adopt to support their business peers. This is an update to a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: Assess Your Strategic Portfolio Management Maturity

    Assessment: The Strategic Portfolio Management Playbook

    August 16, 2018 Margo Visitacion

    Strategic portfolio management (SPM) practices enable an organization to select and execute on the investments necessary to embrace a customer-obsessed operating model. This report and assessment tool allow enterprise architects to look at their company's maturity in adopting the portfolio management practices that will further their journey toward customer obsession. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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