Latest Research
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For Customer Experience Professionals
REPORT: Three Ways To Evolve CX Prioritization
Innovate Your Prioritization Practices For CX Transformation
April 9, 2018 Ryan Hart
Companies with well-established, high-functioning prioritization competencies have a wide-open opportunity for innovation and experimentation. Customer experience (CX) professionals can focus their organizations on efforts that bring the greatest benefits to customers and the business through a range of approaches that fall outside typical definitions of prioritization. In this report, we examine three areas that offer opportunities for innovation in the CX management prioritization competency.
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For Application Development & Delivery Professionals
REPORT: How To Adapt Project Estimations For An Agile World
Change Traditional Estimation, Measurement, And Budgeting To Support Scaling Agile
April 6, 2018 Diego Lo Giudice
Agile techniques create more software value for the business — more quickly than traditional methods. While development and operations (DevOps) accelerates Agile adoption, traditional estimation, sizing, project measurement, and budgeting hamper the adoption of Agile at scale. Application development and delivery (AD&D) leaders must apply Agile practices to those activities, or risk preventing their organizations from scaling Agile successfully.
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For Enterprise Architecture Professionals
REPORT: Agile PMOs Focus On Portfolios, Not Projects
Organization: The Strategic Portfolio Management Playbook
October 2, 2017 Margo Visitacion
Responding to demand for high-quality customer experience, firms are pervasively adopting Agile and taking on more initiatives. When these digital initiatives scale, the lack of enterprise program management maturity is evident. Consistent disciplines are essential, but past portfolio management office (PMO) failures make enterprise architecture (EA) pros leery. Modern PMOs take a center-of-excellence approach to strike the right balance: building competencies; delivering them in a lightweight, service-oriented approach; and stripping bureaucracy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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For Enterprise Architecture Professionals
REPORT: Embrace Decentralized Decision Making, But Keep Planning Holistic
Processes: The Strategic Portfolio Management Playbook
September 22, 2017 Margo Visitacion
As companies prepare for 2018, improving customer experience joins revenue growth and cost reduction as a top-three priority. Changing customer demands mean that firms must plan continuously, and differentiation without breaking budgets requires robust portfolio management practices. In this report, we examine the practices that project management office (PMO) and enterprise architecture (EA) professionals must adopt to support their business peers. Forrester reviews and revises this report periodically for continued relevance and accuracy. We are now updating it to reflect our most current data on strategic portfolio management.
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For Enterprise Architecture Professionals
REPORT: The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017
Six Leaders Provide Agile Tools To Drive Digital Transformation
September 20, 2017 Margo Visitacion, Robert Stroud
In our 27-criteria evaluation of strategic portfolio management (SPM) software solutions providers, we identified the 13 most significant ones — AgileCraft, CA, Changepoint, Decision Lens, GenSight, MEGA, Microsoft, Planisware, Planview, ServiceNow, Software AG, Sopheon, and StrategyBlocks — and researched, analyzed, and scored them. This report shows how each provider measures up and helps enterprise architecture (EA) and portfolio management office (PMO) professionals make the right choice.
Analysts Who Cover Program & Project Management
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Margo Visitacion
Enterprise Architecture