Public Sector

Public sector agencies that include infrastructure, transactional systems, emergency response systems, and data and information storage and exchange. Public sector IT executives face a unique set of challenges, including a management agenda that can change with each election, constant budget scrutiny, and a heavy reliance on external providers. Yet government IT leaders must provide a broad range of services, from transactional financial systems to support of first responder emergency services. Forrester's Government research helps public sector IT executives and practitioners keep up with best practices, understand transformational technologies and business models, and illuminate complex technology alternatives.

Latest Research

  • For Security & Risk Professionals

    REPORT: The Rise Of The Cybersecurity And Privacy Lobby

    Take The Lead On These Five Policy Issues That Will Shape The Future Of Security

    March 12, 2018 Jeff Pollard, Claire O'Malley

    Cybersecurity and privacy issues currently dominate tech public policy debate. Lobbyists, politicians, and academia are shaping the legal frameworks and regulatory requirements with which CISOs must eventually comply; this means security leaders should be playing a larger role in the earliest stages of public policy development. This report identifies the five major public policy issues that security and risk leaders need to understand and provides concrete ways to influence the legislative agenda.

  • For Application Development & Delivery Professionals

    REPORT: CRM Goes Vertical In The Age Of The Customer

    Landscape: The CRM Playbook

    February 22, 2018 Kate Leggett

    Application development and delivery (AD&D) professionals who support CRM cannot afford failed technology initiatives. They increasingly deploy CRM solutions that are verticalized to leverage industry-specific best practices, focus scarce technology organization resources on innovation and differentiation, and decrease time-to-value. This report showcases vertical CRM solutions across seven industries and offers a decision framework for choosing the right type.

  • For Customer Experience Professionals

    REPORT: Clear Communication Is Vital For Government CX Success

    Improving How You Communicate Creates A Better Customer Experience — And Improves CX Metrics

    February 14, 2018 Faith Adams, Rick Parrish

    How well federal agencies communicate with their customers has a surprisingly large impact on the overall customer experience they deliver. This outsized influence can be a game-changer for your agency. In this report, we outline how 15 government agencies perform when it comes to clear communication and explain what they leave on the table by not communicating clearly. We also detail how some CX pros from regulated industries have successfully purged jargon from their communications and simplified their messaging to increase clarity and build trust.

  • For CIO Professionals

    REPORT: The 2018 Outlook For US Industries And Their Tech Budgets

    Chemicals And Insurance Lead The Way; Government And Media And Entertainment Are Lagging

    December 13, 2017 Andrew Bartels

    As CIOs and their business partners develop their tech budget plans based on their business' strategy and requirements, it can be useful to look at what other firms are doing, especially firms in their own industry. So, in this report, we provide our forecasts by industry and high-level tech budget benchmarks for tech spending as a percentage of revenues by industry. We also address each industry's tech spending by category and the split between business technology (BT) and back-office technology spending.

  • For CIO Professionals

    REPORT: Governments Spot The Potential For Industrial IoT

    Policymakers Around The World Look For Ways To Modernize Manufacturing, And IoT Is Part Of That

    November 21, 2017 Paul Miller

    The German Industrie 4.0 is recognized around the world. But other countries have similar programs to digitize manufacturing, improve skills, and harness the potential of the industrial internet of things (IoT). This report introduces a number of these programs and helps CIOs understand their implications for internal efforts to digitize manufacturing.

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