Skip to main content

Public Sector

Latest Research

  • For CIO Professionals

    REPORT: Research Overview: Internet Of Things

    An Executive's Guide To Success With IoT

    June 26, 2020Frank Gillett

    Firms are using the technologies of the internet of things (IoT) to upgrade their products, transform operations, and gain new insights about real-world events throughout their ecosystems. This report provides CIOs and business leaders an overview across Forrester's research on the three IoT scenarios, as well as key technologies, leading use cases, and IoT applications and impacts in several industries.

  • For Customer Experience Professionals

    REPORT: Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

    Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

    June 19, 2020 Judy Weader, Rick Parrish

    Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support individuals, businesses, and their own employees. This report for government customer experience professionals describes 25 innovations from 21 countries, aptly demonstrating that necessity is the mother of invention.

  • For Customer Experience Professionals

    REPORT: The US Customer Experience Index, 2020

    How Brands Build Loyalty With The Quality Of Their Experience

    June 15, 2020 TJ Keitt

    As brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all 250 brands across 14 industries in the US Customer Experience Index (CX Index™). We also examine what, if any, effect COVID-19's early phases had on customer perceptions and discuss how brands can begin building differentiated experiences that build CX equity. Customer experience professionals can use this report to inform their ongoing improvement efforts.

  • For Customer Experience Professionals

    REPORT: Six Ways You Should Use The Federal Stimulus To Drive Customer Obsession

    April 9, 2020 Rick Parrish, TJ Keitt, J. P. Gownder, David Johnson, Ted Schadler

    The Coronavirus Aid, Relief, and Economic Security (CARES) Act features nearly $1 trillion in benefits to businesses. How will your company use its share? In this report, we detail six ways that customer-obsessed firms can use the stimulus package to put customers at the center of everything they do.

  • For CIO Professionals

    REPORT: 2020 To 2021 US Tech Budgets: The Industry Outlook

    CIOs Should Tighten Their 2020 To 2021 Tech Budgets Based On Slowing But Still Positive US Economic Growth

    March 3, 2020 Andrew Bartels

    The US tech budget outlook for 2020 and 2021 is getting darker, but growth will still be positive with a low risk of an actual downturn. In this report, we provide our 2020 to 2021 forecasts for the overall US tech market and our 2020 projections by industry for tech spending and high-level tech budget for tech spending as a percentage of revenues. We also address each industry's tech spending by category and by focus. CIOs should read this report to compare their 2020 tech budgets with the outlook for tech spending in their industry and see where adjustments may be warranted.

View all research

Analysts Who Cover Public Sector

View all related analysts

Charts & Figures

View All