Public Sector

Public sector agencies that include infrastructure, transactional systems, emergency response systems, and data and information storage and exchange. Public sector IT executives face a unique set of challenges, including a management agenda that can change with each election, constant budget scrutiny, and a heavy reliance on external providers. Yet government IT leaders must provide a broad range of services, from transactional financial systems to support of first responder emergency services. Forrester's Government research helps public sector IT executives and practitioners keep up with best practices, understand transformational technologies and business models, and illuminate complex technology alternatives.

Latest Research

  • For CIO Professionals

    REPORT: The 2018 Outlook For US Industries And Their Tech Budgets

    Chemicals And Insurance Lead The Way; Government And Media And Entertainment Are Lagging

    December 13, 2017 Andrew Bartels

    As CIOs and their business partners develop their tech budget plans based on their business' strategy and requirements, it can be useful to look at what other firms are doing, especially firms in their own industry. So, in this report, we provide our forecasts by industry and high-level tech budget benchmarks for tech spending as a percentage of revenues by industry. We also address each industry's tech spending by category and the split between business technology (BT) and back-office technology spending.

  • For CIO Professionals

    REPORT: Governments Spot The Potential For Industrial IoT

    Policymakers Around The World Look For Ways To Modernize Manufacturing, And IoT Is Part Of That

    November 21, 2017 Paul Miller

    The German Industrie 4.0 is recognized around the world. But other countries have similar programs to digitize manufacturing, improve skills, and harness the potential of the industrial internet of things (IoT). This report introduces a number of these programs and helps CIOs understand their implications for internal efforts to digitize manufacturing.

  • For Security & Risk Professionals

    REPORT: Predictions 2018: Cybersecurity

    Landscape: The S&R Practice Playbook

    November 7, 2017 Andras Cser, Jeff Pollard, Merritt Maxim, Josh Zelonis, Joseph Blankenship, Heidi Shey

    In 2018, consumers and businesses will face challenges brought on by four primary forces: 1) rising tensions in international relations; 2) ubiquitous connectivity; 3) digital transformation initiatives; and 4) the increasing importance of the data economy. This report guides security and risk professionals through six predictions for 2018 that forecast what will happen as these forces collide. It also shows how S&R pros can mitigate the risks from the resulting economic, political, and societal changes to everything from our identities to our privacy and even our physical safety.

  • For Security & Risk Professionals

    REPORT: Security Strength And Ease Benchmark: US Most-Visited Federal Government Websites, 2017

    September 14, 2017 Andras Cser, Rick Parrish, Alexander Spiliotes, Merritt Maxim

    Only 33% of federal customers are confident that the government keeps their personal information secure, and almost 50% rate federal website ease of use as neutral or poor. In this report for S&R pros, we evaluate government websites on the balance between the public-facing security features on their websites and the websites' ease of use.

  • For Customer Experience Professionals

    REPORT: The US Federal Customer Experience Index, 2017

    September 6, 2017 Rick Parrish, Margaret Rodriguez

    The White House requires federal agencies to provide customer experiences that match the best of the private sector's. In this report, we measure agencies' progress toward this goal with our annual federal Customer Experience Index (CX Index™) rankings. We also compare agencies' customer experience (CX) performance with the private sector's and assess how well agencies perform on key CX drivers, including digital CX. We conclude with concrete advice for federal CX pros who want to improve customer experiences efficiently.

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