Randy   Heffner

Randy Heffner

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Predictions 2020: Software Development

    November 4, 2019 Jeffrey S. Hammond, Randy Heffner, Rob Koplowitz, Diego Lo Giudice, John R. Rymer

    AD&D pros: Read this report to learn about five market-shifting events that will punctuate the world of software development in 2020.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2020: Cloud Computing

    New Hyperscale Alliances, Cloud-Native Innovations, And Security Demands Will Reshape The Cloud Battleground — Again

    November 4, 2019 Dave Bartoletti, Lauren E. Nelson, Abhijit Sunil, Randy Heffner, Liz Herbert, Charlie Dai

    More than any other force, cloud computing has reshaped the business technology landscape. In 2020, cloud application, platform, infrastructure, and management vendors will battle fiercely for attention and dominance in a global war to win the loyalty of infrastructure and operations (I&O) pros and developers. The cloud landscape has changed significantly in 2019, with new alliances, high-powered new infrastructure, and even more open source innovation. This report outlines Forrester's five key predictions about the forces that will shape the cloud computing market for 2020.

  • For Application Development & Delivery Professionals

    REPORT: SaaS Success Requires Careful Implementation Planning For Cohesive Experiences And ROI

    Implementation: The SaaS Transformation Playbook

    November 1, 2019 Liz Herbert, Randy Heffner

    Software-as-a-service (SaaS)-based business applications promise fast time-to-deploy and an agile, iterative approach for achieving business results. But try-and-buy, under-the-radar, self-provisioning, and incremental rollouts lead to fragmented solutions, which can kill ROI. Fragmented user experiences, siloed data, and breaks in business process flow hurt business value. This report surveys the state of SaaS implementation and integration and identifies best practices for fixing common issues for AD&D pros. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: With Microservices, A Service Mesh Helps Developers Focus On The Business

    Diverse Hybrid Microservice Patterns Will Drive Service Mesh Specialization

    October 24, 2019Randy Heffner

    Microservices provide application modularity and deployment flexibility, building agility for innovation and rapid response to digital disruption. But distributed systems are hard, and microservices are harder. Service meshes can help by reducing the amount of code that application development and delivery (AD&D) teams must write. To guide AD&D pros in planning their move to a service mesh, this report outlines the major benefits and complexities of a mesh, key solution architecture issues to address, and the emerging dynamics within the service mesh space.

  • For Application Development & Delivery Professionals

    REPORT: A Developer's Guide To Forrester's Strategies For API Success

    Take A Guided Tour Of Forrester's Research On APIs And API Strategy

    September 19, 2019Randy Heffner

    APIs are critical for digital transformation. Beyond their architectural role in app integration, APIs enable new business strategies, rapid business change, broad ecosystem connectivity, and improved customer engagement. To help application development and delivery (AD&D) clients establish and evolve a well-grounded API strategy, this report ties together Forrester's body of research on APIs, making a cohesive whole from more than 85 reports. This is an update to a previously published report. Major changes include the addition of digital bonding (Forrester's vision beyond REST APIs), more research on platform businesses, deeper detail on the relationship between APIs and microservices, and updated Forrester Wave™ evaluations of API management, API strategy services, and related areas. Significant changes since the prior edition of this report are marked with "[NEW]" or "[UPDATED]" as appropriate.

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