Randy   Heffner

Randy Heffner

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Four Steps For Building A Platform Business

    Business Software Architecture, Craft, And Collaboration Are The Keys

    August 16, 2018Randy Heffner

    Software is critical to the platform business models digital-first execs across industries from accounting to transportation are pursuing. Beyond delivering the immediate customer value these leaders envision, application development and delivery (AD&D) pros can also deliver a platform business need that execs are likely to miss: Software architecture determines how well a platform business can adapt to the inevitable twists, turns, and surprises it will face. This report outlines four steps for building a platform business with an architecture to enable disruptive change.

  • For Application Development & Delivery Professionals

    REPORT: From Land-And-Expand To Having A Plan: SaaS Implementation Practices For 2018

    Implementation: The SaaS Transformation Playbook

    August 9, 2018 Liz Herbert, Randy Heffner

    Software-as-a-service (SaaS)-based business applications promise fast time-to-deploy and an Agile, iterative approach for achieving business results. But try-and-buy, under-the-radar, self-provisioning, and incremental rollouts lead to fragmented solutions, and implementation and integration are too often afterthoughts. Fragmented user experiences, siloed data, and breaks in business process flow hurt business value. This report surveys the state of SaaS implementation and integration and identifies best practices for AD&D pros for fixing common issues. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: API Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 22 API Strategy And Delivery Service Providers

    March 21, 2018Randy Heffner

    Software leaders often look to API strategy and delivery services to accelerate API business strategy, multiply returns from API investments, and establish agility for fluid, unpredictable business change. But to access these benefits, they first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery professionals should use Forrester's Now Tech report to understand the value they can expect from an API strategy and delivery services provider and select vendors based on their API service needs and strategic fit with the provider.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Integration Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 19 Integration Strategy And Delivery Service Providers

    March 21, 2018Randy Heffner

    Software organizations count on integration strategy and delivery services to craft an integration architecture for digital transformation, establish better structures and processes for integration, and establish agility for business change. But to access these benefits, they must first select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros should use Forrester's Now Tech report to understand the value they can expect from a provider and select vendors based on breadth of vision and integration focus.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Microservices Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 17 Microservices Strategy And Delivery Service Providers

    March 21, 2018Randy Heffner

    You can use microservices strategy and delivery services to accelerate your microservices learning curve, establish mature microservices strategy and processes, and establish agility for fluid, unpredictable business change. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a microservices strategy and delivery service provider and select vendors based on the depth of resources in selected microservices platforms.

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