Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.


Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner's Research

  • For Application Development & Delivery Professionals

    Report: The API Management Solutions Market Heats Up

    APIs have strategic value for business, and API management solutions are a crucial part of any organization's API approach. The market is moving quickly; six important new vendors have entered t...

    • Downloads: 157
  • For Application Development & Delivery Professionals

    Report: Monetizing APIs: Help Execs Think Bigger, And Drive More Revenue

    Clients sometimes ask Forrester, "How are enterprises monetizing APIs?" What they are really asking is, "How are enterprises charging for API usage?" This is certainly a useful question, but mon...

    • Downloads: 93
  • For Application Development & Delivery Professionals

    Report: Brief: Amazon API Gateway Is Limited But Useful

    The newly released Amazon API Gateway, although quite limited in its feature set, is important in its validation of layered security for APIs. For application development and delivery (AD&D) pro...

    • Downloads: 79
  • For Application Development & Delivery Professionals

    Report: Microservices Have An Important Role In The Future Of Solution Architecture

    With increasing frequency, microservices are appearing in enterprises' efforts to achieve better software architectures, especially among those operating at scale, such as eBay, Google, Netflix,...

    • Downloads: 253
  • For eBusiness & Channel Strategy Professionals

    Report: Brief: Four Ways APIs Are Changing Your Business

    Application programming interfaces (APIs) are perhaps the most critical technology in digital business design. They have the power to unlock new revenue streams, transform how you design and del...

    • Downloads: 235
  • For Enterprise Architecture Professionals

    Report: Topic Overview: Service-Oriented Architecture For Enterprise Architects

    Most architects now recognize that service-oriented architecture (SOA) is much more than Web services (WS) standards and better application integration. SOA continues to gain industry recognitio...

    • Downloads: 3619
  • For Application Development & Delivery Professionals

    Report: Taking The Fog Out Of Cloud Computing: Infrastructure-As-A-Service

    Some of the most compelling cloud computing stories are public infrastructure-as-a-service (IaaS) stories: stories of companies using many servers for a short time and charging that use to a cre...

    • Downloads: 2544
  • For Application Development & Delivery Professionals

    Report: Topic Overview: SOA And Beyond For Enterprise Architects

    With 74% of the Global 2000 now using service-oriented architecture (SOA), most architects recognize that SOA is about much more than Web services and better application integration. SOA continu...

    • Downloads: 2552
  • For Application Development & Delivery Professionals

    Report: The Future Of Solution Architecture: Six Business Design Focal Points

    Borrowing words from science fiction writer William Gibson: The future of solution architecture is here — it's just not yet evenly distributed or highly integrated. Even with a long list o...

    • Downloads: 2168
  • For Application Development & Delivery Professionals

    Report: Establish Business Capabilities As The Foundation Of Your Technology Strategy

    The old foundations of technology strategy — hot tech trends and business plans — have become inadequate, resulting in technology silos and hard-wired solutions. In a new era of inno...

    • Downloads: 2089
View all of Randy Heffner's Research

Clients who work with Randy Heffner also work with: