Why Read This
The marketing technology landscape has changed dramatically since Forrester first charted it in 2007. What's new in 2015? Marketers' sophistication, ever-changing customer expectations, and continued vendor consolidation are driving the need to assemble contextual marketing engines based on systems of insight and engagement. This report helps customer insights (CI) pros understand the various enterprise marketing technologies required to drive customer-obsessed marketing. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy; we revised this edition to factor in new categories of enterprise marketing technology.