Rich   Lane

Rich Lane

Senior Analyst Serving Infrastructure & Operations Professionals

Rich serves infrastructure and operations (I&O) professionals as a Forrester analyst. His expertise focuses on operations intelligence, including advanced analytics, machine learning, and AI-related techniques for enterprise, application, infrastructure, and services performance monitoring and management, service delivery, and business insights. He has a passion for how automation and machine learning can free I&O practitioners from traditional maintenance and incident management activities, so they can spend their time making IT services more valuable for the business.

Previous Work Experience

Rich joins Forrester from Splunk, a leading provider of machine learning and analytics software that enables organizations to monitor, identify, solve, and predict issues across their IT ecosystem. At Splunk, Rich engaged with customers across multiple verticals (pharma, finance, public utilities) to implement solutions that provide real-time insight into their operations and performance from both an IT and business perspective. Prior to Splunk, Rich spent several years at Bain Capital and Marsh & McLennan designing incident and problem management processes from the ground up and implementing them throughout the various IT teams. He also managed infrastructure modernization and automation efforts to optimize performance and operations. Earlier in his career, Rich worked managing teams on large-scale data management projects and in other IT roles for internet startups and software companies. Rich also spent five years traveling the world in the United States Marine Corps as an avionics specialist.

Education

Rich has an MBA from the F.W. Olin Graduate School of Business at Babson College and is ITIL Foundations (V3) certified.

Rich Lane

Senior Analyst Serving Infrastructure & Operations Professionals

Rich serves infrastructure and operations (I&O) professionals as a Forrester analyst. His expertise focuses on operations intelligence, including advanced analytics, machine learning, and AI-related techniques for enterprise, application, infrastructure, and services performance monitoring and management, service delivery, and business insights. He has a passion for how automation and machine learning can free I&O practitioners from traditional maintenance and incident management activities, so they can spend their time making IT services more valuable for the business.

Previous Work Experience

Rich joins Forrester from Splunk, a leading provider of machine learning and analytics software that enables organizations to monitor, identify, solve, and predict issues across their IT ecosystem. At Splunk, Rich engaged with customers across multiple verticals (pharma, finance, public utilities) to implement solutions that provide real-time insight into their operations and performance from both an IT and business perspective. Prior to Splunk, Rich spent several years at Bain Capital and Marsh & McLennan designing incident and problem management processes from the ground up and implementing them throughout the various IT teams. He also managed infrastructure modernization and automation efforts to optimize performance and operations. Earlier in his career, Rich worked managing teams on large-scale data management projects and in other IT roles for internet startups and software companies. Rich also spent five years traveling the world in the United States Marine Corps as an avionics specialist.

Education

Rich has an MBA from the F.W. Olin Graduate School of Business at Babson College and is ITIL Foundations (V3) certified.

Rich Lane's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Intelligent Application And Service Monitoring, Q2 2019

    The 13 Providers That Matter Most And How They Stack Up

    April 18, 2019Rich Lane

    In our 29-criterion evaluation of intelligent application and services monitoring (IASM) providers, we identified the 13 most significant ones — BMC Software, CA Technologies, Cisco (AppDynamics), Datadog, Devo, Dynatrace, IBM, Micro Focus, New Relic, Riverbed Technology, ScienceLogic, Splunk, and Zenoss — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.

  • For Infrastructure & Operations Professionals

    REPORT: Top 10 Facts Every Tech Leader Should Know About Cloud Cost Optimization

    Yes, Seriously, You Should Buy That Cloud Cost Optimization Tool

    March 18, 2019 Lauren E. Nelson, Rich Lane

    Tackling wasteful cloud usage and exploding cloud spend is the first step of cloud management. The good news is that you can stop wringing your hands about the best approach to solve this pain. Cloud cost management and optimization (CCMO) tools are genuinely here to save the day. Vendors in this market have solved the right cloud challenge, at the right price point, and with minimal red flags to prevent adoption — and we don't say that lightly. This report highlights key information on cloud cost management and optimization for infrastructure and operations (I&O) professionals leveraging public cloud today.

  • For Infrastructure & Operations Professionals

    REPORT: Monitoring Containerized Microservices? Elevate Your Metrics

    February 25, 2019Rich Lane

    As enterprises continue to rapidly adopt containerized microservices, infrastructure and operations (I&O) teams need to address the growing complexities of monitoring these highly dynamic and distributed applications. The scale of these environments can pose tremendous monitoring challenges. This report will guide I&O leaders in what to consider when developing their technology and metric strategies for monitoring microservices and container-based applications.

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