For eBusiness & Channel Strategy Professionals
Strategic Plan: The Mobile eBusiness Playbook
Your customer is experiencing a mobile mind shift: the expectation that she can get what she wants in her immediate context and moments of need. As a result, mobile is central to customer experience...
- Downloads: 286
For Customer Experience Professionals
Benchmarks: The Digital Customer Experience Improvement Playbook
Today's multitouchpoint customers expect unified experiences that smooth transitions across interactions. To help companies detect and codify systemic problems that affect their customers' ability to...
- Downloads: 647