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- Enterprise Architecture (5)
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For Sourcing & Vendor Management Professionals
Many sourcing and vendor management (SVM) professionals see the problems with their firm's current approach to dealing with the major software providers, but lack the authority to transform it. This...
- Downloads: 195
For Application Development & Delivery Professionals
Business Case: The Contact Centers For Customer Service Playbook
In the age of the customer, customer service must be a cornerstone of a company's customer experience strategy. Application development and delivery (AD&D) pros supporting customer service operations...
- Downloads: 599
For Enterprise Architecture Professionals
Success in the age of the customer almost mandates that every company have a business process management (BPM) program and platform. Developing the business case for enterprisewide BPM differs from a...
- Downloads: 376
For CIO Professionals
Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. TEI...
- Downloads: 3847