SAP

Latest Research

  • For CIO Professionals

    REPORT: SAP's New ERP Licensing For The Digital Age And What CIOs Should Do About It

    SAP's New Commercial Approach Creates Opportunities And Risks For Its Customers

    April 26, 2018 Duncan Jones

    If you are one of the many CIOs for whom SAP is a key provider of business applications, you need to act now on its new enterprise resource planning (ERP) licensing for the digital age. This report describes why SAP's response to the indirect access issue creates dangers for CIOs who underestimate its significance. It will also explain how to take advantage of the opportunity of presented by SAP's need to address its customers trust crisis, and use it as a catalyst to reassess, renegotiate, and reinvigorate your business relationship with SAP.

  • For Application Development & Delivery Professionals

    REPORT: Mega Vendors Use AI To Change The CRM Game

    How Microsoft, Oracle, Salesforce, And SAP Leverage AI For Customer Engagement

    April 26, 2018 John Bruno

    Artificial intelligence (AI) is now reaching a level of maturity where application development and delivery (AD&D) professionals can leverage its advancements to change the way their businesses attract, engage with, and win customers. Recent innovations and acquisitions have sparked an arms race among the leading CRM vendors. Read this report to understand the approaches that the CRM mega vendors bring to their portfolios and how AD&D leaders can use AI to breathe life into their customer engagement and CRM strategies.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Service Providers For Next-Generation SAP Products, Q2 2018

    Forrester's Overview Of 33 Service Providers For Next-Generation SAP Products

    April 20, 2018 Amanda LeClair, Liz Herbert

    SAP customers use service providers for next-generation SAP products to access new skill sets, leverage providers' experience with SAP products, and get an outside perspective on innovation. But to access these benefits, you'll first have to select from a diverse set of providers that vary by size, capability, geography, and vertical market focus. Application development and delivery (AD&D) pros should use Forrester's Now Tech report to understand the value they can expect from SAP service providers and select providers based on relevant capabilities, experience, and capacity.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Now Tech: Recurring Customer And Billing Management, Q2 2018

    Forrester's Overview Of 34 Recurring Customer And Billing Management Providers

    April 17, 2018 Lily Varon

    You can use recurring customer and billing management solutions to: 1) easily configure pricing models; 2) manage customer relationships; and 3) get insight into recurring customers and revenues. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, and vertical market focus. Digital business pros should use Forrester's Now Tech report to understand the value they can expect from a recurring customer and billing management provider and select vendors based on size and functionality.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Development-Only Public Cloud Platforms, North America, Q2 2018

    The 11 Providers That Matter Most And How They Stack Up

    April 9, 2018 John R. Rymer, Dave Bartoletti

    In our 27-criteria evaluation of development-only public cloud platform providers, we identified the 11 most important vendors — Alibaba, Amazon Web Services (AWS), CenturyLink, Google, IBM, Microsoft, Oracle, Pivotal Software, Red Hat, Salesforce, and SAP — and researched, assessed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choices.

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