Salesforce

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: All Enterprises Need (Computer) Vision

    AI Advancements Drive Valuable Use Cases As Far As The Eye Can See

    June 14, 2019 Kjell Carlsson, Ph.D.

    Enterprises of all stripes are implementing new computer vision solutions to drive growth and operational efficiencies across a host of use cases, ranging from marketing to manufacturing. And, if you go after the right use cases, these solutions require little investment, are quick to implement, and deliver value at scale. This report helps application development and delivery (AD&D) professionals identify and evaluate the top computer vision use cases that are applicable to every enterprise.

  • For B2C Marketing Professionals

    REPORT: The Forrester Wave™: Data Management Platforms, Q2 2019

    The Seven Providers That Matter Most And How They Stack Up

    June 13, 2019 Tina Moffett, Arleen Chien

    In our 34-criterion evaluation of data management platforms (DMPs), we identified the seven most significant ones — The ADEX, Adobe, Lotame, Neustar, Nielsen, Oracle, and Salesforce — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

    The 14 Providers That Matter Most And How They Stack Up

    June 11, 2019 Ian Jacobs

    In Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24]7.ai, Aivo, Avaamo, Cognigy, eGain, Inbenta Technologies, Interactions, IPsoft, Kore.ai, LogMeIn, Nuance Communications, Omilia, Salesforce, and Verint— and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Customer service application professionals can use this review to select the right partner for their conversational AI needs.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Salesforce Implementation Partners, Q2 2019

    The 12 Providers That Matter Most And How They Stack Up

    June 3, 2019 Liz Herbert

    In our 21-criterion evaluation of Salesforce implementation partners, we identified the 12 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, Isobar, NTT DATA, PwC, Salesforce, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps applications professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Salesforce Implementation Services, Q2 2019

    Forrester's Overview Of 35 Salesforce Implementation Services Providers

    May 29, 2019 Liz Herbert

    You can use Salesforce implementation services to navigate the complex and growing Salesforce product set, implement faster based on industry specialization, and re-invent the business. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Application development & delivery (AD&D) professionals should use this report to understand the value they can expect from a Salesforce implementation service provider and to select one based on size and functionality.

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