Salesforce

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Low-Code Development Platforms For AD&D Pros, Q4 2017

    The 13 Providers That Matter Most And How They Stack Up

    October 12, 2017 John R. Rymer

    In our 26-criteria evaluation of low-code development platforms for application development and delivery (AD&D) pros, we identified the 13 most significant options — AgilePoint, Appian, Bizagi, K2, Kony, Mendix, OutSystems, PNMsoft, Progress Software, Salesforce, ServiceNow, Skuid, and Trackvia — and researched, assessed, and scored them. This report shows how each provider measures up and helps AD&D professionals make the right choice.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Digital Experience Platforms, Q3 2017

    Oracle Leads An Evolving Market With A Balance Of Product And Platform

    September 21, 2017 Mark Grannan, Ted Schadler

    In our 28-criteria evaluation of digital experience platform providers, we identified the 14 most significant ones — Acquia, Adobe, BloomReach, Episerver, IBM, Liferay, Magento, OpenText, Oracle, Salesforce, SAP Hybris, SDL, Sitecore, and Sprinklr — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.

  • For Application Development & Delivery Professionals

    REPORT: Choose The Right CRM Solutions For Your Organization

    Tools And Technology: The CRM Playbook

    September 15, 2017 John Bruno, Kate Leggett

    The CRM technology landscape is changing with the commoditization of core features, the rise of point solutions, the shift to software-as-a-service (SaaS) solutions, and the need to provide industry-specific capabilities. Vendor consolidation further complicates the marketplace. This report describes best practices that application development and delivery (AD&D) professionals should follow for selecting the best-fit solutions and provides an overview of top solution offerings to support your CRM strategy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Enterprise BI Platforms With Majority Cloud Deployments, Q3 2017

    Ten Solutions Offer Choice In An Environment Characterized By Innovation

    September 11, 2017 Martha Bennett, Boris Evelson

    In our 22-criteria evaluation of enterprise business intelligence (BI) platforms with majority cloud-deployment providers (some of whom also offer complete or partial on-premises options), we identified the 10 most significant ones — 1010data, Altair, Amazon Web Services (AWS), Birst, Domo, GoodData, InsightSquared, Microsoft, Oracle, and Salesforce — and researched, analyzed, and scored them. This report, along with the companion Forrester Wave™ evaluation of enterprise BI platforms with majority on-premises deployments, Q3 2017, will help application development and delivery (AD&D) pros working on BI initiatives make the right choice of BI platforms.

  • For Application Development & Delivery Professionals

    REPORT: Vendor Landscape: Salesforce Implementation Partners

    Salesforce Customers Have New Choices As Old Choices Disappear

    September 8, 2017 Liz Herbert

    Leading business and technology executives view Salesforce as a strategic partner for digital business, but most application development and delivery (AD&D) professionals don't have all the capabilities required to make these projects successful. The smart ones turn to partners for help in three key areas: ideation; deployment; and ongoing solution management. However, the partner landscape is changing just as quickly as Salesforce itself. This report highlights changes in the market in the past two years and overviews the top Salesforce services partners in 2017.

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